Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oklahoma Tax Advisors advised that they would be able to lower the amount owed to IRS and OK ************* and that they would be able to do these things in my behalf, however that has not been the case. They have poor communication and there has been no effort to help me resolve my issue. They will not refund the money or provide documentation details as to what this down payment was used for. I am a single mother struggling financially and would ask if someone could please help me get my down payment back so that i can just make the payment arrangements myself so that I can continue to maintain my professional license.
Business Response
Date: 04/24/2024
I attached a copy of the Services Agreement, signed Payment Authorization and the last email communication we received from ***********************. She paid the down payment retainer ($1200), and had several meetings with our office. Her expectations were quite unrealistic and she decided that she didn't want our help any longer with the tax issues. Unfortunately we cannot refund the retainer paid and our agreement states that specifically. We offered to help, explain her options with the IRS and State of OK and what she could do moving forward, but she only requested a refund.Thank you, let me know if you have any questions.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.