Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water pump on used ****** Sienna minivan failed within first three weeks of ownership. Dealer, Battison Honda of ************* **, refuses to pay, even though the vehicle was still under the dealership 30 day/1000 mile warranty.

  

  Business Response

  Date: 08/22/2023

  This issue has since been resolved. We spoke with the warranty company, and they agreed to cover the repair. 

  Let me know if you need anything further. 

  Thank you!

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20/22, my granddaughter took my Honda Civic to have the battery / alternator looked at. This was the same issue we had in June of 2021 when they replaced the battery because they said it was a battery issue. We have to charge the battery daily, no matter how long she drives the car daily. After the appointment today, they said it was the battery again. The battery is only a little over a year old and has a 3 year warranty. They told her she would have to pay for the battery because it was not under warranty since the battery was replaced using our bumper to bumper warranty last June. They wanted her to buy a new battery and would not honor the actual battery warranty. If a battery has a warranty, how can they not honor it. Also, something has to be causing the issue with the car draining the battery and they should have fixed this problem last year when it was under the bumper to bumper warranty. But they said it was the battery. Whats causing the battery to drain constantly? They said it was the battery again today. I want the car totally looked at and want them to find what is causing it to drain the battery and want this covered under the original warranty since they should have found this issue when it was under warranty. And if it is the battery as they say, the battery should be no cost since it is under a battery warranty.

  

  Business Response

  Date: 10/25/2022

  We apologize for the issues you are experiencing with your Honda battery. Battison Honda adheres to warranty guidelines put in place by the manufacturer. Unfortunately, the battery was replaced under the original 3-year, 36,000-mile factory warranty, which has now expired. As a courtesy, I have reached out to Honda on your behalf, and they are willing to do a one-time goodwill gesture to cover the cost of replacing the battery.  At that time, we would be happy to have a master technician look over your vehicle to ensure you received the correct diagnosis. Please call to schedule an appointment to ensure the Master Technician will be available when you bring the vehicle in for service. If you have any questions or concerns, feel free to reach out to me directly. 

   

  Thank you!

  *********************

  Customer Relations Manager 

  ************

• Initial Complaint

  Date:06/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ****** ********* from battison Honda from a salesman named Demeko on 5/30/22.he told me I had 3 days to return/exchange the vehicle. He also told me that it had a 30 day warranty that came with the vehicle. When I test drove the vehicle I mentioned to demeko that the vehicle was pulling to the right. When we got back who spoke tosomeone in the back and came back saying that there were no problems with the alignment during inspection. I drove the car home that day I noticed the car was still pulling so I called him and notified him it was pulling to the right. He said the soonest I could bring it in was Saturday the 4th (6/4/22) putting just outside the 3 day return agreement. During that time I noticed the car would shake when braking, which felt very unsafe, the cars windshield wipers were leaving streaks the could not be cleaned off and the car had tons of bad touch up spots.I brought the car in thinking they would fix the issues. I got a call back saying they could not approve the windshield wipers that it was too expensive. But the approved the brakes and alignment. The alignment did not fix the issue with the car pulling to the right. It actually made it worse, which means the tires are badly worn. I replaced the windshield wipers and the headlights. The streaks still stayed.I brought this to demekos attention and he adressed his used sales manager with the problems. *** was the used sales manager and he refused to fix any and all of the problems. He refused to give me a yes or no answer. He was very rude and disrespectful and made me feel stupid and was very belittling. He would ask questions and before I could answer he would mimic an answer then claim that was my answer. I felt bullied. I traded in a 2015 Silverado for $33k and put down $2k on the ********* which was financed for $21500. I would like this company to fix the issues with the car they sold me or give me back the difference in what I put down on the car.

  

  Business Response

  Date: 06/10/2022

  We apologize for any inconveniences this issue may have caused. ******************* did purchase a used 2015 ****** ********* in as iscondition from our dealership on 05/30/22.I have attached supporting documents with Mr.Crawfords signature and acknowledgment. We have performed an alignment on said vehicle as well as replaced front and rear brake pads and resurfaced rotors. ******************* had a service appointment for them to relook at the pulling issue today (06.10.22). ******************* no showed this appointment. We have agreed to look further into the vehicle pulling to one side and would be happy to help reschedule this appointment for the customer. However, we will not be able to fulfill any further requests to *******************.

• Initial Complaint

  Date:04/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been paying for services at the Honda dealership for seven years now and I never once have had an issue or met somebody so rude and unprofessional. I paid $60 for my oil change and the technician adjusted all three of my mirrors when he was driving my vehicle, now my rearview mirror inside the vehicle is loose and damaged and the manager is unwilling to help or reimburse me to cover the damages, they have lied and insulted my intelligence about the matter and I will never use the Honda dealership again because of that. I would advise anyone else to find their own mechanic and never to use the Honda dealership either. They clearly arent trained properly and the terrible customer service on top of that is unacceptable.

  

  Business Response

  Date: 04/20/2022

  We apologize for any inconveniences this issue may have caused. *************** did, in fact, have his oil and filter changed at our dealership. However, the loose mirror is unrelated to this particular visit. It is a common occurrence that the set s**** loosens over time. When *************** called and notified us that his mirror was loose after his service, we asked him to return to the dealership so we could address this issue. He did not return. We went as far as to offer to tighten the set s**** at no charge. We will not be reimbursing *************** for his oil change service performed at our dealership. Again, we apologize for the inconvenience.