Complaints

This profile includes complaints for Metro Ford of OKC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metro Ford of OKC

  2800 W I 44 Service Rd Oklahoma City, OK 73112-3722

  
• 

  Metro Ford of OKC

  1300 N Harvey Ave Oklahoma City, OK 73103-3715

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the brake service performed on my vehicle on February 28, 2025. Upon reviewing your website, I noted that brake services were advertised at $200 per axle. Consequently, I scheduled the service same day and arrived shortly after luch time. During the drop-off, a service technician informed me that resurfacing the rotors, if necessary, would incur an additional charge of $50, which I accepted. When the service was finally finished around 6:00 PM, I was presented with an invoice totaling approximately $600$200 more than the initial estimate. This discrepancy was both unexpected and concerning.I immediately brought this issue to the attention of Service Technician ******, showing her the online information that indicated brake services should cost $400. Her response was dismissive, stating, "I don't know where you got that, but it's not correct. I can let my manager know to take a look into it." After further discussion, she agreed to a slight discount, reducing the total to approximately $530. However, this still represented an overcharge of $130, roughly 30% above the online estimate, which I find excessive.While in the dealership parking lot, I decided to contact the Service Manager to address this oversight. Unfortunately, I was connected to another service technician as the manager had left for the day. This technician acknowledged the discrepancy on your website but offered no resolution, merely stating, "I see where you're seeing that on our website, it's not right, sorry." He assured me that the manager would reach out to me on Monday, March ****** has now been over three weeks, and I have yet to receive any communication from the dealership. Additionally, the incorrect information remains on your website.

  

  Business Response

  Date: 04/16/2025

  Management are looking into the details for this. 

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them about a Ram 2500 on the lot 8/5/24 they reached out saying it was available after some negotiating we agreed to a price on the trade in and money down with the sales men telling me his manager Will do the deal at these agreements.(shown in text) though they should have educated me better on buying a car they did not and called me a liar about my income, I did not know it was calculated by months at a job divided by year to date income, I thought it was projected income based on your POI statements or stubs for one year. They say they will give more for my trade but they gave me the low end for there trade calculator and did not move on the trade in value. They strung me along for days with no text back claiming they haven't heard from any of the 5 lenders only until I saw on my credit report that my local bank was on there. I called my local bank and they said "you are approved and we have sent an approval based on the terms and money down, only then did they call me saying your approved after I told them I was. Then a hour later saying they sold the truck! Their reason was first come first serve, even though we agreed to the terms with the salesman telling me the manager agreed which means I was first. Ultimately they said mine was a bad deal for them and they told me that's why they went with the other guy because it was easier. The upper management will not call you back and the front desk people will have to do the leg work I feel bad for them because calling multiple times in a week to get a deal done is poor business practices, and so is selling a vehicle out from under someone then running there credit again without the customers approval. They say they didn't get an approval until 8/19/24 but my bank sent an approval 8/15/24. It does not take days once an approval is sent to the agreed terms in text! Even on 8/19/24 it only takes a couple hours to draft the documents. Ultimately, we agreed to a deal then they sell it to someone else.

  

  Business Response

  Date: 08/26/2024

  We apologize for the confusion. We had difficulties securing financing for the customer due to discrepancies between the stated income and proof provided. We spent more than two weeks working to assist the customer and was ultimately unsuccessful. During this time, another customer purchased the truck of interest. We did offer an alternative vehicle, but we were still unable to secure financing.

• Initial Complaint

  Date:07/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase a new **** Bronco for the price they quoted me, I got a certified bank check which they requested and cleaned out my trade in and was driving to the dealership. I received a phone call from the supposed general sales manager and he told me they would not honor the agreement to purchase. He had several bogus excuses such as they entered the wrong vin number on my trade in, even though I provided a copy of the original window sticker 2 days prior to them giving me a price quote. I agreed to complete the transaction on Saturday 7-27-24 and be there by 2:30pm. I incurred a significant loss of time, inconvenience and missed an opportunity to purchase a similar vehicle from another dealer.

  

  Business Response

  Date: 07/29/2024

  I spoke with this gentleman Saturday morning. After setting an appointment with us to firm up a deal I came across an error in which his trade was valued using an incorrect vin number. I reached out within 1 hour of his appointment being set to let him know about the error. His trade being a sight unseen sometimes mistakes are made but I didn't want him to waste his time if we were unable to come to some sort of resolution. In the end we were not at which point he became upset which is understandable. I feel as if I was doing right by the customer by reaching out a head of time as opposed to dragging him in. I did express my deepest apologies about the situation but the customer was not pleased and did not seem to hear me out.  

  
  

  Customer Answer

  Date: 07/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I sent numerous photographs AND a copy of the original window sticker two days prior to them accepting the deal-several offers and counteroffers were exchanged. The argument that the incorrect vin was used is difficult to believe especially since they are in the business and hold themselves out as professionals. Even if that is unlikely true that is not my fault or responsibility. As you undoubtedly know the vehicle is one of a kind in that it is a courtesy car and a model that is not easy to find with exactly the options I want. The General Sales Manager even had another associate, in addition to the two sales people team I had been dealing with, email me a video showing there was no damage and it was the vehicle I wanted! We had a binding verbal contract and this is highly unacceptable-if they did in fact make a mistake on their part thats on them and they need to honor their agreement. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/06/2024

  We are sorry that ******* did not accept our response, however I spoke with this gentleman Saturday morning. After setting an appointment with us to firm up a deal I came across an error in which his trade was valued using an incorrect vin number. I reached out within 1 hour of his appointment being set to let him know about the error. His trade being a sight unseen sometimes mistakes are made but I didn't want him to waste his time if we were unable to come to some sort of resolution. In the end we were not at which point he became upset which is understandable. I feel as if I was doing right by the customer by reaching out a head of time as opposed to dragging him in. I did express my deepest apologies about the situation but the customer was not pleased and did not seem to hear me out.

  Customer Answer

  Date: 08/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used vehicle here on may 11th. Traded in my vehicle. I negotiated $1700.00 into my deal for the installation of a gooseneck hitch. At the last minute i was told they didn't have time to install it for me. They would just give me the check for $1700. The dealership said they would write me a check and mail it the next week. After about a week i called *** they said my **** had to be paid off first. After two months they finally paid off my trade and now are telling me they need tk get the title before giving me the money. I have asked and tried to speak with several managers with little to no response. Its been over two months and still no check.

  

  Business Response

  Date: 07/29/2024

  We have addressed this and taken car of the issue with the customer. 

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Took them over 2 months!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flexplate on my **** edge 2015 2.0L eco boost broke in FEB 2023 ($2200), April 2023($1800), June 2023 (warranty from Feb 2023 AAA service center) & Nov 2023 ($4700 metrofordofokc). The first 3 repairs were all Completed in under 10 hours. Metrofordofokc is charging me 18 hours of labor at $170/hour. I havent paid because I cant af**** it. I signed an estimate and no one at metro **** will tell me how many hours it actually took the tech to complete the repair. Ive been asking since December. I have written correspondence proving this. They are filing a title 42 to take ownership of my car. If this **** dealership is a Transmission specialized service ***** then why does it take them almost twice as long to repair what 3 other techs did in 10 hours.

  

  Business Response

  Date: 04/16/2024

  The customer brought the vehicle in for service. He stated he had a warranty but after research, we found the warranty had expired.  We gave the customer an estimate for the repair.   The customer accepted/agreed to the estimate and we repaired the vehicle. When we contacted the customer regarding payment he refused to pay.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted Metro **** about a jeep i had found on there website for ******. contacted them about purchasing the vehicle. Wanted to pay cash, they informed me that "cash isn't king here" And if I wanted to purchase id have to finance. My wife and I didn't want to we are self employed and sometimes it difficult. But we agreed to try. The bank wanted proof of income. This is on Friday night we tell them will will have to get it Monday. So they asked us to put a deposit on said vehicle so nobody could sale it out from under us, Assuring us if something didn't work out they'd return our deposit no problem. Fast forward to Monday we provided what we had but that wasn't sufficient, so the Bank denied the loan. At this point the price had increased to ****** plus a ****** doc fee. So we declined to purchase the vehicle. Reason given for increase I'm no longer financing also I wasn't trading anything. I was never trading anything. I have now been asking for my money to be returned only to be denied or telling me I didn't pay them etc. I've given them the receipt. that they said didn't exist. Shown where it posted to my bank account. only to be met with excuse after excuse. I have spoke with the ******** used car Commission and was told they have no legal grounds to hold my deposit and It should be returned to me immediately. Very unprofessional staff. and extremely pushy finance guys. I think the whole deal fell apart simply because I didn't want to buy any additional warranties etc> The whole tone changed when I couldn't be forced into buying something I didn't want or need.

  

  Business Response

  Date: 02/16/2024

  Customer was refunded on February 6, 2024. 

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pickup truck F-150 with a loan at Metro Ford of OKC on 9/30/2023. The salesperson asked me to buy insurance add ons worth about $9,000. I decided to cancel part of the add ons on 10/9. The salesperson told me that I could cancel. Some salesperson did a simple procedure for me. I canceled financial products worth more than ***** US dollars, and he told me that I would receive cancellation information and a check refund in about 40 days. But it's been over two months now and I haven't received any reply and I hope to be treated sincerely.

  

  Business Response

  Date: 12/20/2023

  We are working internally to gather more details on this concern. 

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the establishment that was listed as a new car once possession was taken part by myself the car had substantial mileage on it. The sales manager insisted that the car would be backed by **** as a new vehicle, the mileage was not listed and the car was sold for as a new price tag. Once going over the details of the loan and agreement I feel the car was sold as Deceptive advertisement and prayed on my military status solidify a deal. The salesman once known I was backed by USAA pushed me into a deal with **** finance using predatory sales practices to justify a commission sale. I asked for a simple unwind of the deal with 12 hours of purchase and Metro **** refused to oblige, stating the deal was completed. Upon entering the facility that handed me paperwork that had not even been signed by the sales manager until the time we were in office. I then asked could we look at transferring the purchase to another vehicle and he stated he was not willing to allow me to purchase a cheaper car and I would have to purchase a higher vehicle at more money down and more interest rate. As an active duty military member I am under time constraints to purchase a vehicle before my ship out date and the salesman was aware of this and used this to force me into a car, finance price, mileage amount, I was not willing to agree too.

  

  Business Response

  Date: 12/05/2023

  The customerpurchased a retired service loaner from ** with the new car warranty intact. The customer brought the vehicle back the next day with someone else who stated they would not drive the vehicle.  We gave the customer the the option to find another vehicle and we could do a collateral swap.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to look at a couple of ****** Corolla LE models thinking I had found a great deal on a newer car with low miles. Alas, the deal was too good to be true, as per usual.Despite the dealerships multiple poor reviews here, on other websites, and Reddit, plus word of mouth in the tri-city area, I disregarded the reputation and went in and took a lot at the cars anyway, hoping to prove them wrong. Upon review, the dealership provided a clean CarFax on both the 2020 Corolla and 2022 LE models that were being considered. When test driving the 2020 Corolla, the wheels were squeaking when it turned. Also, because it had higher mileage than the 2022 model, decided to go with the 2022 model for a few thousand more instead.Fortunately, I had the common sense to take the car in for a pre-purchase check up at my local, trusted mechanic of over a decade to find that the car had been in a wreck, which included suspension and body work. My mechanic pulled out a *water bottle* with paint on it that matched the exterior of the car from *under* the hood, in addition to fixing a part on it that was loose (not his job to do; he is just a kind person). My mechanic proceeded to tell me that the car was worth significantly less than its sticker price and the dealer needed to reduce the costs for it to be worth the purchase, therefore it would need to be negotiated down. Mind you, I paid $70 for this independent inspection, which was more money lost because of this dealerships deceit and/or negligence. My mechanic recommended paying no more than $13,000 for the sale; however, I was willing to pay more within reason.When I went back into the dealership and told my salesperson what happened, ****, the manager became outraged, saying he would not reduce the price and that his service technicians, many of which are rated poorly in these and other comments, were not to be talked badly about. I was simply pointing out those reviews are what made me take my car into *my mechanic.* (Also noteworthy: Before allowing me off the lot to take the car to my mechanic, he attempted to persuade me not to, assuring me the technicians had already looked at it.) I again explained that a water bottle had been literally taken out of the engine with white paint on it from the previous repairs and he became so angry that he was confrontational to the point I thought he would become physically aggressive, telling me to leave, even though I was willing to negotiate a lower, fair price when I walked back in.Folks, there is a reason why this dealership has the reputation that it does. I can understand how a CarFax can be inaccurate and that a clean report may not have been intentionally falsified. With that said, the dealership, especially one equipped with service technicians, has a responsibility to look at the vehicle they are selling to you if they are to do so in good faith. Take that as you will.If you are going to buy a vehicle from this dealer, please have the sense to have it checked out by an independent mechanic whom you trust that has no vested interests in your purchase. If the dealership refuses, walk away.I will say that *********************, the salesperson that assisted the review, was extremely kind and pleasant. He was never pushy, and he apologized deeply for the negative experience. It is a shame that good people such as ************* sales because of those in poor management, and a shame that good people cannot trust those to conduct business in good faith. I genuinely wish **** the best, as it is rare to find a car salesperson who has integrity such as he does.

  

  Business Response

  Date: 12/05/2023

  We had no knowledge of the of any alleged issues, as we receive the same information the customer receives from Car Fax.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/2023 took 2010 **** edge to metro **** for air bag recall left car received call saying air bags were installed but couldn't complete calibration do to battery going dead quoted a price of 190 for battery said I had no problem with battery car started every time was told do to the load and car not running they couldn't finish without a good battery told them to install new battery so we could finish didn't hear from them until I called back in which I was told that the wire harness was bad and needed replaced it looked like someone had been cutting on wires and ends were missing said I never had any problems or any dash lights indicated there was a problem asked how much for harness was told parts and labor with new battery would be 750 I declined and now I am left without air bags and an airbag light on in the dash never any problem until the recall was

  

  Business Response

  Date: 08/10/2023

  We made an effort to address your issue; however, it seems you were not willing to cover the associated costs. We apologize for the inconvenience caused by your car's breakdown. Owning a 15-year-old vehicle comes with the reality that such incidents can occur, as wear and tear accumulate over time. We regret any inconvenience this may have caused you.

  Customer Answer

  Date: 08/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  There was no problem until the service department worked on the air bags in which they lied about the work they did if the harness was bad as they claim why did they say it was all done when they couldn't ********************* until I purchased a new battery only to say later the harness was bad they're crooks and I fell victim apparently they don't make enough money on RECALLS so they create problems for you
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  There was no problem until the service department worked on the air bags in which they lied about the work they did if the harness was bad as they claim why did they say it was all done when they couldn't ********************* until I purchased a new battery only to say later the harness was bad they're crooks and I fell victim apparently they don't make enough money on RECALLS so they create problems for you
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/10/2023

  We made an effort to address your issue; however, it seems you were not willing to cover the associated costs. We apologize for any inconvenience but do not believe weve acted inappropriately

  Customer Answer

  Date: 08/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  They still deny any fault and want to leave me with the associated cost in which they created due to their neglect to complete the recall that they were trusted to provide 
  Sincerely,
  
  ***************************