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          Ground Zero Storm Shelters has 1 locations, listed below.

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            Business ProfileGround Zero Storm Shelters

            Storm Shelters

            Contact Information

            4600 Independence

            Perry, OK 73077-9137

            Visit Website
            Email this Business
            (580) 336-1351

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company sells and installs tornado shelters and saferooms.

            Business Details

            Location of This Business
            4600 Independence, Perry, OK 73077-9137
            Email this Business
            BBB File Opened:
            7/13/2009
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Business Incorporated:
            1/1/1999
            Type of Entity:
            Corporation
            Number of Employees:
            80
            Alternate Business Name
            • Ground Zero Shelters, Inc.
            Business Management
            • Mr. Richard Crow, President
            Contact Information

            Principal

            • Mr. Richard Crow, President
            Additional Contact Information

            Fax Numbers

            • (580) 336-1356
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We used GZ in **************************** ********* after the 2013 tornado . Went out this weekend to clean it for the upcoming weather and the door is jammed closed . Contacted them this morning . The girl ***** was very rude and said that the company they used as the " 3rd party" for the concrete shelters is no longer in buisness and the warranty is now not valid . I explained several times that the warranty paperwork we have and the contact we have is through GZ not the 3rd party . After finding out I still had the contract she then changed and said , Well the warranty is only 10 years and yours expired in Feb. 2024. The contact says lifetime Except for 10 Year leakage Warranty for the seal where they are pieced together when installed . They have tried to skate around everything we ask or say . Through research we have found that *********************** , Owner of GZ also was the owner of RN ********************** which is the "3rd party" that according to her, They have nothing to do with at all and are seperate companies . Also both companies used the same exact address on SOS . According to BBB this has been an ongoing issue with several complaints filed with no resolution .
            Read More
            Read 3 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jimmy R

            06/15/2024

            My below ground shelter developed leaks and Ground Zero Shelters refused to honor the lifetime warranty. They assured me it would never leak hence the warranty. The owner said I did not maintain it which is confusing it was clean and dry until the day it filled up with water. The owner also threatened to *** me for Libel if I left a negative review. This is the worst money I have ever spent...

            Ground Zero Storm Shelters Response

            06/17/2024

            *******, The lifetime warranty to the original home owner, does not cover improper maintenance. Maintenance includes but not limited to, cleaning the shelter, touching up paint, keeping salt off of the shelter, and keeping the shelter dry from moisture such as high humidity etc. The warranty does not cover shelter replacement if that is required. Your shelter was altered without approval, leading to further water damage. This caused the shelter to be unrepairable and is now a replacement would be required. Thank you for your review.
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau Serving Central Oklahoma

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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