Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order . Got several emails on delivery date. The last email set up delivery between 7am- 1pm. Since this was ammunition , I stayed at house to assure reception. 230pm arrived and I checked ***** rescheduled up to 7pm. No update between 7am-2 . Tried to call shipper- false number listed on internet site. Sent emails to AG - they too gave me wrong eta. Asked for a phone call - no response. AG wanted to reschedule for another day - again , I had already lost a full day. I notified AG to cancel order - this was a problem only the shipper -AG- could remedy. I was told Id be charged a restock fee . This is a result of zero intent to communicate with a customer when a problem occurs. AG only seems to want zero real person contact and no intent on being responsible for their shortcomings

  

  Business Response

  Date: 04/25/2024

  So... basically this customer was upset that *** was late delivering the package by a few hours after the estimated time of day and he waited, which was not necessary in the first place because *** would have just left the package at the door anyway. He wrote a series of rage-filled irate emails, but there was really nothing we could do because we cannot control a *** driver in a truck in another state and what time of day they deliver. We tired through a series of emails to explain to the customer that we cannot control the time of day the *** driver stops at his house and there was no way to 'solve' the problem other than wait. Finally he 'rage-canceled' the order, and we had the to do a return to sender on the package. He said he was charging back to the credit card company immediately so we cannot give him a refund, because if we refund today, and then the charge back comes in, he gets the funds returned twice, once from the refund then again from the chargeback, doubling the loss to us. He will get his refund when his issuing bank processes the chargeback and everything will be even other than the losses he caused us in shipping the package back and forth and chargeback fees. *** who situation was totally unnecessary, *** would have dropped his package off later that day, but for some reason he wanted to be irate and vent it on my employees even though there is nothing we can do to change when a *** driver stops by at his house to deliver. Very very strange consumer behavior,

  Customer Answer

  Date: 05/01/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  the sender- SGammo refused to communicate with live conversation . Instead chose to email only . The situation developed when the shipper changed eta several times during the day - over 7 hrs , not one or two hrs . I as the recipient could do nothing with ******* to gather information as to why the given eta(s) kept changing - repeatedly . I could not just have the shipment just left outside ( it was 3 large boxes of ammunition ) due to theft   . I asked SGammo to call me - versus email - to discuss options . Refused to do so .  Only option for me was to cancel order to remove myself from liability of potential theft and /or anymore unjustified waiting on a package. Even after confirmation from shipper of cancelation revived from SGammo- still got communications of package to be delivered over next few days .  SG should have controlled this - I could do nothing as I was not shipper - SG did not take control of the situation with shipper . SG chooses not to resolve a compounded situation . 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/01/2024

  ***** will never accept any resolution because he is seeking to be upset, vent rage, twist truth, and play victim. There is no problem left to resolve; he issued a chargeback &  was returned funds to the credit card, &  we have the goods returned. As the 'shipper'(SGAmmo), we cannot control the time of day that the 'carrier' (***)delivers the package. We explained this to ***** by email. This complaint boils down to ***** being mad that *** pushed the estimated time of day delivery was to be made from a 9am-1pm window, to later in the day, and we could not make the *** driver go back in time and deliver in the window of time originally estimated. *** would have delivered around 4pm had he had a little patience for the delivery driver to make the stop. We did not change the time *** delivered.If ***** wanted the order, the only option ***** had was to wait for *** to deliver. Instead, he chose to 'rage cancel' at just a few hours before he was to get the delivery due to the driver being a few hours later than expected and in attempt to 'punish' us for being unable to control the *** delivery driver.We do not have a phone number listed on our website because we do not have phone sales and service people, this is listed in our 'common questions'section and is public info, any customer service request must be sent by email,which we always answer promptly during business hours, and also attend to email after hours and weekends periodically as well. We did respond to ***** emails within minutes of him sending it, in conversation about the delivery issue in a timely way, but there was no way to make the *** driver deliver the package when ***** expected it to be delivered. *** routinely gives estimates as to when they will deliver, and like any estimate, these windows of time are often wrong because there is a human in a truck, driving around out there to do the job, and if anything slows him down or alters his route plan, things can fall off track.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My residence is in the county and 5 miles outside city limits. As a result the tax rate is county tax of 2.9%. Was trying to make an order, but the SGAmmo website was charging 5.9% taxes, which included 3% Wiggins city tax. SGAmmo could not correct issue and blamed error on 3rd party software. They are overcharging and someone is collecting taxes that are not correct and claim not to be able to correct the issue. They needed to contact their tax software service to try to resolve.. 3rd party service is Tax Jar. May need to have an override solution for this problem.merchandise $478.75 taxes trying to be collected $28.25 but should be $15.56.

  

  Business Response

  Date: 01/10/2024

  So Taxjar.com does the sales tax calculations and keeps returning the same rate which is based on the delivery address. When we check the sales rate the customer is being charged, it appears to be correct. We cannot change the tax rate the customer is being charged, the rate is based on the shipping address and what Taxjar's *** says the rate is at that location. I do not know if taxjar is right or the customer is right, but I cannot give them a different rate unless that is what the *** returns. We checked a number of different ways and the rate seems to be correct for the delivery address.

• Initial Complaint

  Date:05/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with SG ammo and never received my product. I contacted UPS and filed a claim that has been denied because they say they delivered our package but they did not. I have contacted SG ammo because I had insurance on the shipment and they are refusing to do anything.