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Business Profile

Collections Agencies

CBSA Collections

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type

  • Initial Complaint

    01/15/2025

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am not liable for this debt with ********* **********, I do not have a contract with CBSA , they did not provide me with the original contract as i requested

    Business response

    01/16/2025

    This account has been validated twice  05/2022 and revalidated 11/13/24  We have rec'd over 15 dispute letters from her.

    This was marked disputed on her credit.  Please see attached signed lease.  We have a contract with our client.

    Customer response

    01/16/2025

     

    Complaint: ********

    Please see attachment as there isn't enough characters to write down here . I am also rejecting this because the company has failed to provide  all chain of assignments, any proof of securitization. Please see my attachment of the original validation letter requesting these things. 

  • Initial Complaint

    01/11/2025

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am not liable for this debt with ****** *******, I do not have a contract with CBSA, they did not provide me with the original contract as requested

    Business response

    01/13/2025

    We rec'd this account 02/06/24 for collections.  This if rental property.  We validate this account

    by sending ** ****** a copy of the signed lease and Copy of all charges on 08/06/24

    We marked his credit file disputed 

  • Initial Complaint

    09/11/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I am not liable for this debt with ********** ***** **********, I do have a contract with CBSA, they did not provide me with the original contract as requested.

    Business response

    09/12/2024

    Joshua disputed the account with us 02/2024.  We marked his account disputed with the credit bureaus and sent him documetation 02/20/24 

     

    Customer response

    09/16/2024


    Complaint: 22269904

    I am rejecting this response because:

    Sincerely,

    ****** ******

  • Initial Complaint

    02/19/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am not liable for this debt with JWC PROP. I do not have a contract with CBSA, they did not provide me with the original contract as I requested.

    Business response

    02/19/2024

    He disputed in April of 2020 We validated and mailed him the itemized bill and copy of signed lease.  The address he gave us on the dispute

    came back.  Please find attached what we sent to him April/2020

    His Credit file was marked disputed at that time.  

    Customer response

    02/20/2024


    Complaint: ********

    I am rejecting this response because:
    The contract between ******* and ********************* provided by CBSA Collections is a violation of 15 U.S. Code 6801 B (3). CBSA does not have authorized access to such records. ******* did not provide clear disclosure that my information and records would be shared or sold to a 3rd party as required by 15 U.S. Code 6803. I have not entered into a contract with CBSA Collections. And again wish to have them removed from my consumer report.
    Sincerely,

    *********************

    Business response

    02/28/2024

    Read section 23 of the tenant lease.  We do not own this account.  We are working as a agent for the apartment complex.

    Customer response

    03/13/2024


    Complaint: ********

    I am rejecting this response because:

    Again I am not in debt to CBSA 15U.S. Code 6801 B (3). CBSA does not have authorized access to such records.
    ******* did not provide clear disclosure that my information and records would
    be shared or sold to a 3rd party as required by 15 U.S. Code 6803. Nor did they provide the appropriate disclosure or opt out agreement as required.

    CBSA is in danger of violating my rights and committing Aggravated Identity Theft as stated in 18 U.S.C.1028(a)(1)knowingly and without lawful authority produces an identification document, authentication feature, or a false identification document.

    Again Please remove their account from my records. 
    Sincerely,

    *********************

  • Initial Complaint

    01/27/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I AM NOT LIABLE FOR DEBT WITH ***************************. I DO NOT HAVE A CONTRACT WITH CBSA Collections, THEY DID NOT PROVIDE ME WITH THE ORIGINAL COMPLAINT AS REQUESTED.

    Business response

    01/29/2024

    We recd a letter of dispute thru E-Oscar ***************** We validated the debt with ********* and sent the consumer a copy of the bills.

    This account was marked disputed on the credit file 02/17/23

     

  • Initial Complaint

    01/13/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am not liable with JWC PROP, I do not have a contract with CBSA, they did not provide me with the original contract as I requested.

    Business response

    01/16/2024

    She has disputed this thru E-***** on 01/12/24  We are in the process of getting and itemized and signed lease from our client to send to her.

     

     

  • Initial Complaint

    11/22/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am not liable for this debt with ***********************, I do not have a contract with CBSA Collections, they did not provide me with the original contract as i requested

    Business response

    12/06/2023

    we have spoken with them several times in the last 3 years.  They do not want to pay the collection fee which TCC lifted $227.63

    haven't been able to reach him since 11/29/23

     

  • Initial Complaint

    08/28/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am not liable for this debt with *** Properties. I do not have a contract with CBSA Collections. They did not provide me with the original contract as I requested.

    Business response

    08/30/2023

    This acct was disputed ********.  His credit report was marked disputed and the signed lease and itemized of the account was sent 

    to him 10.2.20. Since then we have not heard a word from him about what on the itemized he disputed.  He has sent a dispute 4 times since with no new

    information.

    Business response

    09/08/2023

    ***************** started  sending us letters of dispute 09/15/20.  We sent him a copy of the signed lease and itemized of charges 10/02/20.  We also marked his credit file disputed

    We have recd a total of 10 dispute letters including 1 09/07/23.  We will send again today.

  • Initial Complaint

    06/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been trying to reach CBSA for the past two days to pay an old debt. I have left voicemails all during their normal business hours and have not received a call back. Please I just want to pay the bill and move on with my life.

    Business response

    06/29/2023

    This has been resolved she paid the bill.  We have sent her a recpt.

     

    ***

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BBB Rating & Accreditation

B+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 25

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

PO Box 1448

Stillwater, OK 74076-1448

Visit Website
(405) 372-7270

Customer Complaints Summary

10 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

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