Reviews
This profile includes reviews for Worth Ave Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromJason D
Date: 09/19/2024
1 starTerrible customer service. I sent a written request for my policy to be cancelled and almost a week later it still wasnt done. I called the lady said they see my request but it goes in order received. I asked when this will be done she wouldnt give me an answer. I asked for a manager and was immediately transferred without even being informed of the transfer. Still no word on when this terrible company will close my phone policy.Review fromLucien T
Date: 12/07/2023
1 starLucien T
Date: 12/07/2023
It's been over 2 months since I filed a claim and submitted all the documents they required. ***************** report, device Checklist and ID)... they told me they called the store where I purchased the phone at and have not been able to speak to someone on the phone from that store and that they can't process the claim. I don't understand what that has to do with me if you can't get someone on the phone. My friend told me about a credit card from WF, that provides free phone insurance if you pay your telephone bill with your credit card (that way they verify ownership of your device automatically through your phone bill. Smart). Will be canceling my policy with this company, and get a WF credit card. DO NOT DEAL WITH THIS INSURANCE. They are a scam. As for me, I'll be filing a civil law suit for breach of contract and bad faith, and will make sure I share my experience with them on the local news and have my brother in law write an article about them. His editor loves these kinds of stories. If it can prevent potential people from being scammed, that would be at least something good coming out of this whole thing
Worth Ave Group, LLC
Date: 12/11/2023
We do apologize for any confusion in the process, however we do validate and verify all documentation provided to our offices. If a store, police department, repair facility, or whomever the provided documentation is from denies the documents in question, we are unable to proceed with a claim. Please contact our ***************** at ************** option # 2 or via email at ********************************* if you would like us to further address your concerns.Review fromC. O
Date: 11/14/2023
1 starC. O
Date: 11/14/2023
Worse levels insurance company.lied about not being able to draft automatically my premium payment for two months.only gave customers 14 days to respond about suspected missed draft from bank.only covers one electronic device.rude,abusive customer service.Worth Ave Group, LLC
Date: 11/16/2023
We do apologize for any confusion, however as there have been 5 prior failed payments since 2021 for the same policy that were made-up and the policy reactivated without a lapse in coverage, we felt you were well familiar with the process. If a policy holder does not contact our offices in regards to a failed payment within 30 days, then a new policy would need to be purchased. There is a 30 day timeframe to correct the payment, not 14 days. Unfortunately, we are unable to provide a service without receiving a payment. Each of our policies are serial number specific, and therefore each device does have it's own policy. We apologize if you did not have a good experience with our customer service, as we pride ourselves on our level of courtesy and assistance that we provide our customers.Review fromJ. L.
Date: 03/27/2023
1 starJ. L.
Date: 03/27/2023
HORRIBLE MANAGING. VERY MISLEAD INTO A CONTRACT. THEY LIED AND DIDNT FOLLOW THEIR POLICY PER RETURNING MY CLAIM REQUEST. THEY ALSO KNOWINGLY MOCKED, SHAMED, AND TORMENTED ME AFTER I STATED MY BRAIN INJURY, AND SEVERE BI POLAR.
Worth Ave Group, LLC
Date: 03/28/2023
I do apologize for any confusion regarding your policy or your past communications. We do not allow our staff to be harassed, berated, or verbally assaulted. Due to this, your policy was cancelled on 3/1/2023 and no further communication will be needed. In regards to your submitted claim, as we have discussed, you disposed of your property. Unfortunately, there is no evidence of the damages nor ability to estimate a cost of repair. Your claim was denied due to these issues.J. L.
Date: 03/28/2023
I was misrepresented and ********* was for **** the cost for a ******* galaxy s22 ultra. So ?? that's a estimate. And sir I have every convo recorded and screenshots of the violation, and the exploiting of mental illness. "YOU STATED "I HEARD YOU WHILE ON HOLD"???? YOU A MANAGER BBB PLEASE ESCALTE THIS CASE I HAVE EVERY RECORDING OF THIS MAN MENTALLY TORTURING, AND LYING TO ME. OF COURSE I WAS UPSET I PAID FOR INSURANCE FOR RID OF OTHER INSURANCE AND TRUSTED WORTH ON THE BEHALF OF PROGRESSIVE AUTO INSURANCE. STOP USING ME BEING UPSET FOR A EXCUSE TO CANCEL, LIE AND BE IGNORANT TO ME. PLEASE ********* THIS BBBI WILL BE IN CONTACT.Review fromFranklin
Date: 08/12/2022
1 starFranklin
Date: 08/12/2022
DO NOT PURCHASE INSURANCE FROM THIS COMPANY. IT IS A SCAM. I used to have phone insurance with Asurion when i was with ATT. i switched to Tmobile and the premium there was higher. So I got insurance from this company instead and paid $85 for the year. 9 months later, my phone get lost/stolen at the mall. It has been 2 weeks now. My adjuster Breighdun ***** is taking all her time to handle the process. she responds to emails once a week. Today i received a bunch of stuffs that they say they require to process the claim and they even add that they do not take pictures of the stuffs they require. They want the actual stuffs to be mailed. I understood from all this that they are trying to make the process extremely difficult and time consuming so that it would discourage you. It is a common strategy used by dishonest insurance companies. They didnt ask you for those information when you got the policy. Below is what they asked:Step 1: Proof of ownership: We require proof of ownership for your property. We require an actual receipt and cannot accept pictures as proof of ownership. Please scan and email a copy, fax, or mail them to the claims department as soon as possible.Step 2: *********** report: We require a full copy of your official police report be sent to our offices for review. This will include all narratives, investigative findings, involved parties, and claimed property.Step 3: Electronic Device Checklist: Attached in a Following email.Step 4: Copy of a valid and current photo ID Next time, i will **** it up and keep my insurance under my mobile plan. BUYER BEWARE. GET IT FROM YOUR MOBILE CARRIER. This insurance does not even care about how soon you are able to get a new device. They their best not to honor the policyWorth Ave Group, LLC
Date: 08/15/2022
Good afternoon, We apologize for any confusion in the process, however our purpose is to process claims every day and provide our customers with peace of mind. In order to provide the quickest service, our adjusters are trained to request all documentation possible at the time of claim submission for several reasons. First, this avoids any back and forth requesting new information once something is received. Second, it is a transparent process of all needed documentation. Third, we are able to ensure that we provide the funds or replacement device as accurately as possible as we should know all information on the specifications of the insured property. Claims adjusters have 1 to 2 business days response times for all correspondence and claims. Our records reflect that this time was cohered to. Please contact our ***************** at ************** option # 2 or via email at ********************************* if you have any additional concerns.Review fromKimberly O
Date: 07/27/2022
5 starsKimberly O
Date: 07/27/2022
We had to file a claim when my college student dropped and damaged her Macbook pro. It took less than 5 min to file the claim and within 24 hours *************************** our adjuster had our claim started and the day I submitted the repair estimate she approved the claim. I have never had an adjuster process something as easy as *************************** made this NOR as QUICKLY! excellent customer service!Worth Ave Group, LLC
Date: 07/28/2022
We appreciate you taking the time to leave such a detailed and heartfelt review. It is so helpful when our customers can share their good experiences with us. We are so pleased that ***** could provide you with such wonderful service throughout your claim process.
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