Business ProfileforTommy Nix Auto Group, LLC

Brought in a 2013 Chevrolet Avalanche 4WD Crew Cab LTZ for a product safety recall on a Front Passenger Airbag Takata Inflator on 9/13/2023. The technician broke the dashboard above the airbag and service staff provided no information that the technician had broke the original dashboard. Dashboard had an aftermarket dashboard secondary to a original poor dashboard design. The aftermarket dashboard fit the dash with no issues prior to the appointment, but after appointment the dashboard has issues of not fitting correctly. Placed a phone call to Tommy Nix Auto Group service department and asked the service advisor why we were not told the technician broke the dashboard. The service advisor basically had no ownership to the reason why the auto group broke the dashboard and provided no details to the customer. He basically said the truck was old. The truck being old is why we brought it to the dealership to have issues fixed. For the dealership service department to state the truck is old is not a valid reason as to why a technician broke something on the truck. Do to the lack of transparency would not recommend Tommy Hix auto group for any service needs. You may think they are fixing something but they will break other things and not tell the customer and the service department will show no ownership in issues they have created.