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Business Profile

Driving School

Oklahoma Driving School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drive test was scheduled for May 28,2022 through company's website. No notice on the website they provided permit holders testing only. After scheduling and paying for the drive test to reinstate license, the Company canceled the scheduled drive test and is refusing my request for a refund for services not provided. Had the information been clearly stated on the website, I would have pursued other means.

    Business Response

    Date: 06/22/2022

    Business Response /* (1000, 5, 2022/06/02) */ Please see attached Consumer Response /* (3000, 7, 2022/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The applicant requirements as stated do not specify permit holders only. The permit requirements are stated in a manner that implies the requirements apply only to those customers with permits. In the State of Oklahoma, Permit, License, and State ID numbers are the same. Further, this information is not clearly displayed on the company website. Screenshots of the company website at the time of thos complaint are attached. The policy the company references is located under the "Description" dropdown, which is three pages removed from the home page of the company's website. The company website states they offer drive tests. I am required to take a drive test in order to reinstate an expired Driver's License. In order to have originally had a License, I was first issued a permit. Therefore, I was issued a Permit. I did hold it for the required time, before transferring the Permit to a License. Both Permit and License had the same number. Another school was passed over, as their website clearly stated "Permit Holders Only." I am simply requesting a refund of payment for services not provided, due to negligence on the company's part of failing to clearly provide the information. (Please see attached)

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