Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1st I contacted Cascades at Southern Hills (CASH) to ask about an apartment. At that time, I ASKED them what credit agency they used because I had just got out of hospitals and nursing homes in November and my credit was pretty bad but my Experian was decent and they told me "we don't know that information". I just needed to get out of my current situation at my mother's and brother's house and I FILLED OUT THE APPLICATION AND PAID THE FEES/DEPOSIT ($150 "admin fee", $150 "apartment hold fee", and $60 Application fee) and CASH TOLD ME IT WOULD BE SEVERAL DAYS BEFORE THEY would know something. So, after I was done, and a little time later I got an email. I thought it was just a follow up because they said it would TAKE DAYS. So I was busy and just ignored it. On Jan 8th, I get ANOTHER email from CASH asking if I'm still interested in an apartment!!! I then call them asking what is going on, come to find out, that email was a credit denial letter! NO APARTMENT. FINE. I CHECK ALL THREE CREDIT AGENCIES BECAUSE IM FIXING MY CREDIT BECAUSE OF THE LONG STAY IN THE NURSING HOME RUINED MY CREDIT, AND NO ONE PULLED MY CREDIT ALL OF JAN BUT ONE COMPANY IN OKC. SO I THOUGHT "FRAUD" SO I CONTACTED ***** AND PUT IN FRAUD DISPUTE AND IT WAS DENIED LIKE THE NEXT DAY. WELL CASH HAS 45 TO RETURN MY "DEPOSIT" WHICH WOULD HAVE BEEN BY FEBRUARY 17TH, BUT THEY DIDNT. ALL THIS TIME THEY'VE BEEN HOLDING MY MONEY AND NOW THEY SAY THAT BECAUSE OF "THE DISPUTE AND THE RETURN/REVERSE OF THE MONEY" THEY HAD 45 DAYS FROM THE LAST REBUTTAL OF THE DISPUTE WHICH WAS FEBRUARY 22. THAT 45 DAYS WAS UP APRIL 7TH!! BUT THEY LIED!! ***** STATED THAT THEY SENT THE DISPUTE TO ***** THEY SENT IT TO THEIR BANK AND THE "CHARGE BACK" WAS DENIED!! ****'S BANK HAS HAD THIS MONEY ALL THIS TIME SINCE JANUARY 3RD AND BECAUSE IM 55 AND DISABLED THEY THINK IM STUPID. IM A GENIUS SOFTWARE ENGINEER AND SCIENTIST!! MY BODY IS DYING, MY BRAIN ?? IS IMPECCABLE!! NOW *********************** AND ***** BEAR ARE BOTH LYING.

  Business Response

  Date: 05/08/2024

  **** did stop payments on his fees, thus not allowing us to return monies that would have been owed. We closed the account after his denial and that time it reflected all payments had NSFd. **** called nearly 30 days later iafter he cursed at  and degraded multiple staff members he finally understood why money hadnt been returned and then contacted his bank and allowed payment to be made. This in turn allowed us to reopen his account and return the necessary money minus any fees that had occurred. Unfortunately, this process was drawn out due to ***** choices to stop payments upon his initial denial. 

  Customer Answer

  Date: 05/08/2024

  I am rejecting this response because: 

  EVERYTHING I SAID IS TRUE. I DID FINALLY GET THE $150 BACK JUST THIS PAST MONDAY BY CHECK IN THE MAIL AFTER BEING LIED TO SEVERAL TIMES BY THESE PEOPLE. THEY ARE IDIOTS AND HAVE NO CLUE HOW THE SWIFT DEBIT/CREDIT CARD SYSTEM WORKS. ***** HAS TOLD ME ON SEVERAL OCCASIONS THAT IF THEY REJECT THE DISPUTE THE MONEY STAYS AT THEIR FINANCIAL INSTITUTION, IT IS NOT RETURNED TO ***** NOR TO CHIME, NOR TO ME!! THEY ARE BLATANT LAIRS!! THEY ALSO STATED SEVERAL TIMES TO "WATCH MY EMAIL" IN MARCH AND OVER A FULL MONTH LATER FOR AN EMAIL FROM THE ***** SENDING THE MONEY TO DO SO BY ACH TO GET IT "FASTER" AND NO SUCH EMAIL WAS EVER RECEIVED!! JUST A CHECK IN THE MAIL!!! THEY ARE LAIRS AND FRAUDS!!! I AM AN HONORABLE AND HONEST MAN AND DON'T TAKE KINDLY TO BEING LIED TO!! I'M A SCIENTIST AND HAVE SERVED MY COUNTRY AS A GOVERNMENT CONTRACTOR SINCE I COULD NOT JOIN THE MARINES AT 19!! AND YES I DO USE COLORFUL LANGUAGE WHEN THESE PEOPLE CONTINUE TO LIE TO ME AND ABOUT ME! THEY ARE WORTHLESS!! ********************* on LinkedIn ********************************************

  !!!

  Customer Answer

  Date: 05/08/2024

  More photos. I sent an email to CASCADES TO STOP MAKING ******** REMARKS AGAINST ME OR I ********************** NEVER "STOPPED PAYMENT" ON THE $360 THEY CHARGED ON MY CHIME DEBIT CARD! I JUST DISPUTED THE CHARGES, THEY REJECTED IT, AND IT WENT NO WHERE. THEY HAD THE ***** THIS WHOLE TIME!!

  Business Response

  Date: 05/08/2024

  When disputing charges though your bank we are not given access to those funds, they are frozen "in limbo" so on our accounting end it reflects as NSF. Thus, the funds are not available to us. We have done everything we can in office to issue the refund. Our accounting department is now working on the $150 refund.

  Customer Answer

  Date: 05/08/2024

  I am rejecting this response because:   

  THEY ARE LIARS AND LIED ALL THIS TIME. THEY HAD MY FUNDS SINCE JANUARY 3RD AND REFUSED TO RETURN MY FUNDS WITHING THIER RULES OF 45 DAYS WHICH WOULD HAVE BEEN FEBRUARY 17TH.

  THEN THEY COME UP WITH THIS LIE IF I "DISPUTE" THE CHARGES THAT THEY HAVE 45 DAYS FROM THEN!! THAT IS NOT IN THEIR RULES, THEY LIED.

  THEN ***** STATED THAT 45 DAYS FROM THE LAST "REBUTAL" TO CHIME ON FEBRUARY 21 WAS "THE END OF APRIL". MORE LIES AND LIES!! IT WAS SUPPOSED TO BE IF THAT WAS THE **** APRIL 6TH!!! BUT THEY JUST KNOW ONLY LIES AND NOT BUSINESS OR MATH OR HONESTY AND INTEGRITY. THIS IS HOW THEY TREAT A DISABLED PERSON!!!???

  I JUST GOT THE CHECK IN THE MAIL FINALLY LAST FRIDAY AND IT WAS FINALLY BACK IN MY BANK ACCOUNT ON MONDAY MAY 6TH!! ALMOST THREE MONTHS OF H*** AND LIES AND WASTED TIME AND 10 OR MORE PHONE CALLS TO CHIME AND MANY EMAILS TO THESE LYING FOOLS!!!!

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The current problem: The Cascades at Southern Hills apartment complex is trying to say we owe them $345, sent this bill to collections, and is negatively impacting my and my husbands credit score. I'm here today to state we do not owe them anything, we have tried communication with them to resolve the problems we faced with the apartment: I almost died, went to ER because of health issues negatively impacted by no ** during the summer of 2022(7/1/22), there was no heat during winter months of 2021(wave of covid), as well as the ***** infestation the apartment complex failed to resolve despite repeated "spraying". According to Oklahoma renters rights by law the Cascades had 14 days to resolve the ** issue, especially because I have health issues/sensitive to heat. We have ALL documents including pictures of the apartments internal temperature on the thermostat and the outside actually unit being "worked on". We have a substantial medical bill(~$8,000 total bill including ins. coverages) as a direct result of their negligence to repair the actual unit in time as well as back pay for seeking temporary housing they failed to provide us by law. I have a MAJOR complaint with how the Cascades at Southern Hills, Tulsa, **, is choosing to conduct its business and they absolutely should be reported for their violations. We had to buy an ** window unit from ******* for the bedroom window just so I could breathe inside and still I was overheating while struggling with keeping myself cool and hydrated with water and propel electrolyte drink. We donated that $80 window unit to them as well to help the complex with the next tenant. We will NOT be paying the ******************* of $345 to them after everything we went through. Their collections people called us and we told them what happened, they still wanted the money. If we have to see them in court we will. We have substantial evidence against them. It feels like slander and harrassment at this point from the Cascades people.

  Business Response

  Date: 04/17/2024

  Good afternoon, 

  
  We are looking into this matter further  as this was done prior to Greystar Managing Cascades at Southern Hills. However appears that we now hold the debt. 
  

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/02/2024 is when I first put in my work order for my fridge that was running hot. Since then I have not had a working refrigerator. I have children who drink milk as a main nutrient. My daughters medicine was suppose to be refrigerated but alas it still does not work. Work order after work order and no resolution. As it grows closer to two months I feel like something has to be done. This has become hazardous as I am living out of a ice chest

  Business Response

  Date: 02/20/2024

  The delay is accurate as the initial reports came in as an email not as a work order. Once the proper documentation was provided maintenance went to the apartment to ***** damage. The resident was asked to clear out the refrigerator and put another work order in to confirm that we had permission to enter the apartment again to make necessary repairs. This was not done until today 2/20, Maintenance the apartment today and made all the necessary repairs. 
  she has a working refrigerator 
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in the last week of December, in 2022. I've seen roaches ever since I've been here. We have to pay for pest control through rent, yet I'm still seeing roaches. I made a complaint, and 3 weeks later my building gets notice of exterminators coming. Do they only call pest control when we complain? I would think they would come out every month, seeing how we are paying every month. We were basically forces to buy cox internet, also billed through rent. I've had two major issues with my apt. The tub faucet and the toilet. I've made several request, left several voice-mails, and things are never really fixed. You call or stop in and an employee will tell you maintenance will come by the end of the day. Does that happen? No. 4 months later and I'm still having issues with my shower. I am still having issues with my toilet. The worst thing is that I informed them about the toilet during move-in. I've had to call the emergency line a few times, for the tub faucet.

  Business Response

  Date: 05/01/2023

  Pest control is completed on a quarterly basis on property. We have 25 buildings so each building is treated every 3-4 months. We have pest control on sight every Wednesday and residents are informed at move in and any time they else that all they need to do is call ahead and we can schedule them for pest control. They can be treated every 2 weeks if requested, we offer bait, standard treatments and acitosol cleanouts at no additional cost to the resident. The apartment in question had pest control completed on 11/30/22, 1/25/23, 3/8/23, and we can continue to schedule as needed.

   

  Last week Jassence came into the office regarding her shower knob and said it still wasn't working. I have sent maintenance techs over there and make repairs 5 times and each time the repair is made and the knob is working properly (see attached work orders). 

   

  We continue to work with the resident to resolve issue and will continue to do so. 

  Customer Answer

  Date: 05/04/2023

  Pictures when first discovered water, and when tried to call.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in cascade apartments. They were on the new recently for not repairly a elderly woman's air for over 2 months. I myself have had mold in my air ducts for over 6 months. The apartment has been made aware of this many many times. They also refuse to do any other basic repairs. I have been waiting 6 months to get a broke door fixed. 8 months for them to fix my dishwasher. 6 months and they still have not fixed my air. They send someone out they look at it for 5 minutes then they leave and never come back. The apartment management will not speak with me or help in anyway. It seems like they are doing this out of spite for me asking for help as much as I have.

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my A/C working in my apartment for the last 2 months. Maintenance has been out multiple but A/C still isn't working and the apartment is running between 85-90 degrees now with the temperatures rising outside. I have been trying to get in touch with the office but no one answers the phone when I call.

• Initial Complaint

  Date:04/07/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this apartment complex, ever since we moved in we have had issues with roaches and mice, maintenance has been in here plenty of times and hasn't fixed anything. They finally got new owners about four months ago and it's through Greystar now and this management is not organized whatsoever they don't seem to know what they're doing. We just got an eviction notice yesterday and rent was due two days ago And I could be wrong but I am pretty sure they have to give you at least 15 days to pay rent before you get an eviction notice. When our apartment complex was under new management the Greystar people didn't have a sign any papers the paperwork that we had previously was through ********* which is a completely different company new managers all of that so legally we do not have a contract through them because the new owners have not had a sign anything. I have had a lie over my stairs broken well the lightbulb is out for over a month and a half and I am disabled and they have still not taken time to come out I have complained to the manager Other leasing agents and I've even complained to the maintenance person because I have been injured on my stairs because I cannot physically see to walk down them especially when it's dark because of the light not working and they still will not come and fix it.