We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Eagle Point Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a 100$ administrative fee plus a 65$ application fee to hold an apartment i was told was being move in ready. Paid 599.66 for the first months rent to even get possession of the keys. I was told i couldnt view the apartment since they were being renovated and none were available to show. I paid all my dues. (prorated first months rent, paid my security deposit policy and got pso to activate at the address.) Go to the apartment and was given a not move in ready apartment. I walked back to the main office and returned the keys and was told that i would get contacted on monday. With the following conditions of the apartment. • Missing door in main area • stains in the carpet as if they didnt get it cleaned. • water stains from apartment above • needed a good paint coating and updated appliances. Ive been trying to contact the property to see what the next step is for getting a full refund. Since my move in date was scheduled for 04/08/2023. Havent heard back. Left a voicemail stating that i wanted to go ahead and withdraw. Ive emailed them saying that if i didnt get a response by tomorrow at noon i will be filing a dispute with my bank. I just want to make sure my credit or future search for apartments not be put on hold for this.

    Customer Answer

    Date: 04/12/2023

    Hello yes i got in contact with the property and was told i would only receive a check covering the first months rent. Totalling up to $599.66 and should arrive within the month. But in regards to me paying the $165 for “securing the apartment” i was told i would not receive a refund for. I called my bank my bank dispute it since it was out of my control that the apartment wasnt move in ready. 

Eagle Point Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.