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Find a Location

Budget Rent-A-Car has 680 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBudget Rent-A-Car

    Auto Rentals and Leasing
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Assurance No. 23-034

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On August 14, 2023, The Office of the Attorney General of the State of New York secured an Assurance of Discontinuance and $275,000 of civil relief from Avis Budget Group, Inc. for New York locations violating a state law prohibiting businesses from refusing to rent vehicles to persons without a credit card. The business agreed that they would not "...refuse to rent a motor vehicle to a person in New York solely because such a person does not own a credit card..." and "...shall not publish any advertisement or make any statement claiming or suggesting that ownership of a credit card is required to rent a motor vehicle..." The business also agreed to adopt written policies, employee trainings, and periodic compliance reports to ensure the New York locations were in compliance with the state law. Finally, the business agreed to pay the State of New York $275,000 in penalties. 

    Additional business information

    Additional Info:
    This company states it offers car and truck rentals and moving supplies for trucks.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 701 Customer Reviews

    Customer Complaints

    2,878 complaints closed in last 3 years

    977 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Budget Rent-A-Car has 680 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      P.O. Box 690840, Tulsa, OK 74169
      BBB File Opened:
      12/14/1987
      Years in Business:
      38
      Business Started:
      3/1/1986
      Business Incorporated:
      7/26/2002
      Type of Entity:
      Corporation
      Business Management
      • Mr. Justin Bryce, Manager of Customer Service
      Additional Contact Information

      Fax Numbers

      • (918) 621-4803
        Primary Fax

      Customer Complaints

      2,878 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/13/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On July 17th 2024 at 10 AM I made a reservation with Budget on their online platform for pick-up in ************* at 12pm. At ****** July 17 2024, I called their customer service line to ******, as I no longer needed the rental. The agent I spoke to said no problem, and advised me the refund would be processed in 5-10 business days. On Friday August 2nd I went to pay my credit card bill, and noticed that there was no refund from Budget. 12 business days after cancelling my rental. I called them, and they stated the refund was processed, and to wait until August 6th to see the refund. On my booking online, it showed a $0 cancellation fee, but a note stating that due to the cancellation occurring AFTER the booking time there would be no refund. I was assured by two separate agents that I was to receive my refund. It is now August 7th and there is still no reversal of the charges, and now my rental page states a cancellation fee of $987.88. I did not receive a booking confirmation email, now a booking cancellation email. I should be receiving my full refund as I cancelled before my pick-up time, local time. Budget refused to send me any proof of their refund to me, so I have nothing but their word, and mine to go off of.
      Read More

      Customer Reviews

      701 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jonathan C

      1 star

      08/17/2024

      They accidently charged me $7,064.71 instead of $950 for a rental due to a mixup with my car, return date and return location, then managed to put the wrong day rate when correcting the error. Budget's customer services seem to relish the fact that they will not return the full amount I am owed, claiming they can only return $200 out of the $400 outstanding balance I am owed.Make sure you have a $10,000 credit limit on your card in case you accidently get overcharged the same!

      Local BBB

      BBB Serving Eastern Oklahoma

      BBB Reports On

      BBB reports on known marketplace practices.

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