Business ProfileforPrecision Tune Auto Care

01/11/2024 My name is *******************, I drive a 2014 Dodge Ram ****. While driving on 01/08/2024 the service engine light came on the dash. I was in ************ **. at the time and I took the vehicle to Autozone for them to check what the code was. The employee stated the #3 coil or spark plug wire was not firing. The vehicle was completely driveable and I didn't see anything wrong other than the service engine light was on. 01/11/2024 I called precision tune auto care ************* to ask about tune up prices, He said they would have to do a diagnostic check to know anything, so I drove my truck to their shop at **** S Memorial Dr. ******** ***** Center #***-09. I didn't have a way to drop-off the vehicle and return to work, so I was stuck there waiting on vehicle testing and repairs. The manager approached me and said the test revealed the #2 coil was bad and a gasket needed to be replaced, but to warranty a tune up they have to replace everything, and that would total $802.22. I felt like that was too much but he said he tested the problem and that was the guaranteed fix. Trusting him, I said yes. 3 hours later they released my vehicle to me and I paid with my debit card, the full amount. I returned to work only noticing the service engine light was no longer on, but after work, at 5pm the vehicle ran dangerously bad. I knew this was not going to make the 55 mile drive home so I called the shop back and said not to close the shop and to please give me time to get there. The truck was sputtering and bucking the whole way there, but I made it. The manager checked the engine again and stated that there was a wire harness that had shaken loose and a zip tie could fix the issue. I waited in the shop while they made repairs again, and they later said I was good to go. I drove back to ************. The next morning I left for work and after driving for 45 minutes the check engine light returned and the truck barely ran again. My wife returned the truck and was thrown out.