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Business Profile

Collections Agencies

M.A.R.S., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with CROWN POINT APARTMENTS. I do not have a contract with the MARS ****************** they did not provide me with original contract as requested.

    Business Response

    Date: 04/02/2025

    Ms. ******* moved out of *********************** in May 2024 owing a balance of $124.20.  When that was not paid the account was turned to our office for collections.  We have made numerous attempts to contact Ms. ******* to resolve this debt but she has not responded to our phone calls or letters.  Attached is a copy of the move out charges from Crown Pointe.  

    Customer Answer

    Date: 04/28/2025

    I have reviewed the business response and accept this resolution. Thank you for the contract of what was owed as I had never received it prior. I will be in touch with you shortly to resolve the balance. 

  • Initial Complaint

    Date:03/19/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked the company (Mars)for original documentation. I have not entered into a contract or promised money to this collection agency. I am no longer responsible for the full value of these trailers as I voluntarily let them go to the company and they were picked up, (repossessed) instead of charging me for missed payments or late fees I'm being charged for the entire price of the trailer even though the trailers has been taken and resold.

    Business Response

    Date: 03/20/2025

    ******* Waites ***** entered into a lease purchase agreement for 3 buildings.  When payments were not made the accounts were turned to our office for collection.  We have investigated each amount owed and confirmed with our client that the amounts owed for each building are correct.  She is only being charged for time she possessed the buildings and repossession charges.  She is not being charged for the entire cost of the buildings.  Attached are ledgers for each building showing what is owed.  

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with MARS **** I do not have a contract with MARS **** They did not provide me with the original contract as requested.

    Business Response

    Date: 03/05/2025

    She was responsible for it and she paid it March 4th 2025.

  • Initial Complaint

    Date:02/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with charter communications, I do not have a contract with M.A.R.S. INC.they did not provide me with the original contract as i requested

    Business Response

    Date: 02/25/2025

    We do not service accounts for ***********************

    Customer Answer

    Date: 03/01/2025

    I am rejecting this response because: I'm not liable for this debt with charter communications, I do not have a contract with M.A.R.S., INC. they did not provide me with the original contract as i requested

    Business Response

    Date: 03/06/2025

    We do not handle any type of account for Charter Communications.  ************ has never been a client of ours.  

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Park Apartments.they filed an eviction against me but I didnt live there and my ex did. He tricked them into coming at me for all the money and I didnt stay there. I cant get any loans due to this and Im about to actually be evicted from my home over this.

    Business Response

    Date: 12/27/2024

    Both individuals signed the lease, and are responsible to for the amount owed. 

    Attached is a copy of the charges, and the lease listing and signed by both people.

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************ I do not have a contract with ***********, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 10/30/2024

    I was not notified that i had to pay the amount noted by the original organization which i believe id 21W apartments. I was not sent the bill via mail or physically. 
    Also the collection agency did not notify me of anything, the first i found of it was when my credit score got affected and i saw it in my credit score. 

    So to summarize i do not have any notice by the original company or the collection agency that i have to pay this and i am not under any contract with the collection agency to pay this amount. 

    Business Response

    Date: 11/05/2024

    Our contract is with 21W@ Wichita State Apartments and the balance was placed in our office for collections.  We mailed the first notice letter to last known address of Mr. **************** Attached is the letter mailed to that address along with the lease and copy of the charges explaining what is owed.  Mr. ********* is free to contact our office to discuss a resolution.  

    Customer Answer

    Date: 11/05/2024

    I am rejecting this response because:   
    The amount is incorrect. 
    I have already talked to the original account owner which is 21W apartments and they have told me that the amount was incorrectly reported on their part and they asked me to dispute the collections which they are willing to support. 
    according to them the amount in total which i owe is $80 and the rest is incorrectly reported. 
    please ask the collections company to confirm the amount with the original organization and correct the error made. 
    thank you

    Business Response

    Date: 11/08/2024

    Our notice letter was sent to the last known address for Mr. ********** which was ****************************************************************** on July 29th 2024.

    Our contract is with 21W@ Wichita State Apartments and the balance was placed in our office for collections.  We mailed the first notice letter to last known address of Mr. **************** Attached is the letter mailed to that address along with the lease and copy of the charges explaining what is owed.  Mr. ********* is free to contact our office to discuss a resolution.  

     

    Customer Answer

    Date: 11/08/2024

    I am rejecting this response because:   
    as i said previously i have already contacted 21W @ Wichita State apartments and they have told me that the amount on the contract was incorrectly reported on their pard and they are willing to work and get the amount corrected. 
    please contact 21 W @ Wichita state apartments to clarify the situation and then we can move forward with the case. 

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********************************. I do not have a contract with M.A.R.S.INC, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 10/10/2024

    The debt they are saying I have with ******* Square apartments is wrong. I never signed another lease agreement and I also do not have a contract with *********** or any lease for that matter.. They acted as if I signed another lease after I paid in full my original lease and left the property. They never showed me any new lease agreement because their isnt one because I moved after paying in full my lease term 3 months ahead on time.

    Desired Outcome:
    Fix my credit report and have m.a.r.s removed due to the fact that I never signed another lease agreement.

    Business Response

    Date: 10/15/2024

    Mr. ****** moved out from ********************************************** owing a balance that was placed with our office for collections.  We have made many attempts to contact Mr. ****** to resolve this matter and he has never returned our calls.  Our contract is with the apartment complex who placed the account.  We can work with Mr. ****** to resolve this if he gives our office a call.  Attached to this answer is a copy of the lease and charges.  

    Customer Answer

    Date: 10/15/2024

    I am rejecting this response because: the information they are sending says that my balance owed is $4,851, but on my credit report they are saying I owe $9,322. I would like this to be removed from my credit report for falsifying what I owe to the credit bureau. 

    Business Response

    Date: 10/16/2024

    After receiving the dispute from *** ****** we reached out to our client, ******* Square Apartments, and they have revised the balance to $4,851,  The balance owed mainly consists of unpaid rent and damages to the apartment.  A copy of the lease was in the last answer for *** ****** to review.  Again, the contract for us to service the account is with ******* Square Apartments, not *** ******.  

    Attached are a copy of the lease and a list of charges.  

     

    Customer Answer

    Date: 10/16/2024

    I am rejecting this response because: I was paid up all the way on my lease. I moved out and did not sign another lease. My credit report is still saying I owe 9000 when that is not correct. I demand this be corrected on my credit report. 

  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I attempted to move back to ************* Ok from *******. As mentioned at the time of filling out the application for this Apartment Complex The heights on forty4th & getting approved, Im a licensed cosmetologist in the state of *********** plan on working from home to obtain income until I was able to get my license transferred to ******** which could take up to a month or two because of the reciprocity & testing process so I can work in a shop. I paid rent on time for **** (the move in date) ************* as I was still traveling back & forth from ******* moving my belongings. August 12, 2019 the manager keke in which approved my ************ source of me working from home then place a violation notice on my door stating that I was in breach of the contract & that I have ***** days to remedy the issue. At this time I had just finished my last trip from ******* & came home to this notice! I had no other place to go besides back to *******. When I confronted the manager she just laughed & told me I was in breach of contract. Ive reached out over 5 times to MARS *** by mail, phone & credit disputes to get this resolved because they have listed this as an abandonment to my apartment & unpaid rent! Since then the manager has been fired almost immediately when I sent a complaint to their corporate office! I was unaware that this collection was on my credit report until about 2021 when I started to repair my credit! MARS refuses to help in this inadvertent situation even after *** sent them proof that I did not abandon this apartment but was wrongly terminated due to negligence of accepting my work from home position as I am self employed & still am til this day! I have attached my lease agreement & the page that mentions the violation is not initialed or ********* was never discussed upon move in. I also attached the *********** rent receipt for August of 2019 along with the credit report.

    Business Response

    Date: 06/04/2024

    In response to ************************ dispute, I have attached documents validating ******************** was in breach of her lease agreement due to violation # ** operating a home business of any kind that requires clients to come to the tenants' home which was prohibited.  ******************** was also in breach of nonpayment of rent, final utility bills, not giving a proper 60-day notice, nor did ******************** return the units keys, nor did ******************** leave the unit move in ready for the next potential tenant. Per ************************ application submitted, which I have attached ******************** never listed her employment as a work from home position or that she intended to work from home.

     

    Thank You,

     

     

    Customer Answer

    Date: 06/04/2024

    I am rejecting this response because: The collection agency claims to have proof of me not stating that Im self employed and work from home I have proof that I moved back to ******* with the same proof of income of working from home Ive been a cosmetologist for 7yrs & always worked from home I have filed taxes to prove it! Also I left the keys and the apartment clean as I did not spend much time at the apartment due to traveling back and forth to *******! As stated before I left the apartment when I was told I was suddenly breaching the lease that I had no idea about! Me doing hair out of my house was agreed upon with the property manager at the time for even still today is my only source of income why would I lie about that I did not show check stubs for my income proof I showed my bank statements! **** was paid for August and I moved out via violation letter that I submitted I then moved into my apartment in ******* which I have proof of in September! So why would I just up and leave my apartment? I literally cleaned it up & removed all belongings I have witnesses. How do I owe rent when I was told to terminate the lease it doesnt make sense & nothing in the lease states that if Im terminated by breach of contract the next month rent is due! This is unfair & I will take future action in finding the lady that leased me the apartment to get this matter resolved legally! I am not in violation if the landlord literally accepted my employment as being self employed & working from home! **** the name of this lady who leased me the apartment stated that she lived on site & also does hair out of her apartment she went on to state that shes a licensed cosmetologist & ****** & thats how we connected! I will get her full name & information to move forward with this matter! I do not owe the property anything the property manager was also fired for her negligence in wrongful actions as a property manager & I will get this resolved in my favor! Theres no proof that I had any other employment so how else do you think I got approved?! I still work from home now & travel to other peoples homes to services them so I dont understand what proof you have saying Im not self employed?! I will upload my lease from my Arizona apartment that I leased from 09/2019 to 07/2021 working from home & I got approved with my bank statements just as I did with the Oklahoma apartment! The same property managers are still there today!

    Customer Answer

    Date: 06/04/2024

    The employment shown was my last employment in the state of ******* which stated that I was at that barbershop from 08/2018 - 03/2019 so Im sorry but that is not showing proof that I wasnt working from home when in fact that was my last day ever working in anyones barbershop or salon I was full time working from home & I couldnt get employment in my career field in the state of ******** until I got my license in ******** which I still do not have due to the violation notice being placed on my door! I will dig up every last piece of evidence I have & I will take this matter in front of a judge.. also I will  attach my lease for my apartment in September 2019! I move out in the appropriate time & left the keys in the apartment as I was told to do so!

    Business Response

    Date: 06/05/2024

    In response to ************************ response, we sympathize with her frustration, unfortunately based on the facts per the lease agreement, ******************** clearly was in breach of her contract, operating a business inside her apartment unit, which she signed and understood the terms, that she was not allowed to operate a home business of any kind, that requires clients to come to the tenants' home which was prohibited. 

    Once again thank you.

     

    Customer Answer

    Date: 06/11/2024

    I am rejecting this response because:   Its unfortunate that I cant physically provide any proof of what was said to be okay of the day I was approved for the apartment! ********************* the property manager at that time told me that it was okay & she never mentioned that it was in the contract that I couldnt do so otherwise I dont understand how I was approved! I was unaware that the contract had such provisions.. This is too big of a risk for me to sign a lease & breach it right away so that should show that I was unaware that what I did was against my lease agreement.. Ive never had a lease agreement thats stated that before so I never thought that it could be a thing! At the end of the day I still moved out when I was told I was in violation August 12, 2019 I moved into my new apartment in the state of ******* September ************************************** how Im being charged rent & it being said that Ive abandoned the unit when I moved out properly left the place clean & left the keys inside the apartment in the kitchen where I was told to leave them by *********************! She was fired from that property shortly after I sent a complaint email to the corporate office so that should show more that this situation was wrong all around! I do not owe anyone anything.

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with M.A.R.S.INC I do not have a contract with M.A.R.S.INC They did not provide me with the original contract as I requested

    Business Response

    Date: 04/02/2024

    ********************** placed the account in our office for collection after *********************************** moved out in September of 2021.  The balance owed involves multiple items including rent, cleaning fees, early termination of the lease fee, and eviction filing.  We  have spoken to ****************** and she has been aware of this since at least February 2022 when we first spoke to her on the phone.  Since that time she has not responded to our calls or letters.  As recent as March 8, 2024 we mailed her a copy of the breakdown of charges.   

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Fountain Lake Apartments. I do not have a contract with M.A.R.S *** the collection agency who is trying to collect this debt. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/13/2024

    This debt is from an apartment rented from Fountain Lake Apartments. Validation has been sent to ************** several times since April 2019 when the account was placed in our office. The lease has her name and one other individual listed as tenants. There was a balance at the move out and both are responsible. Attached please find the charges, lease, signature page, addendum for early lease termination, and finally you will find a copy of the drivers license provided to the complex at the time the apartment was rented.

    Customer Answer

    Date: 02/15/2024

    I am rejecting this response because:   I do not owe this debt and I never agreed to cosign for anyone. I never received any original document but a created copy of such made up contract of some sort

    Business Response

    Date: 02/15/2024

    This debt is from an apartment rented from Fountain Lake Apartments. Validation has been sent to ************** several times since April 2019 when the account was placed in our office. The lease has her name and one other individual listed as tenants. There was a balance at the move out and both are responsible. Attached please find the charges, lease, signature page, addendum for early lease termination, and finally you will find a copy of the drivers license provided to the complex at the time the apartment was rented.

M.A.R.S., Inc. is NOT a BBB Accredited Business.

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