Complaints

This profile includes complaints for ConsumerAffairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ConsumerAffairs

  600 E 4th St Tulsa, OK 74120-3018

  
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  ConsumerAffairs

  297 Kingsbury Grade STE 1025 PMB 4470 Stateline, NV 89449-9804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to post a review of ********** I wrote the review. Then clicked submit. I was the asked to log in with my email address. I dont have a ****** account. I the clicked log in without a PIN number. I recieved an email from Consumer Affairs. I clicked log in. I was never taken to a consumer affairs page. What I got was one of those circular things rotating. I was never taken to the page that I was trying to log into. So I dont believe my review of ********* was turned in. What gives

  Business Response

  Date: 11/04/2024

  Hello. When you create a review on consumeraffairs.com you need to create an account. This can either be an account you create with a username and password, or you can use your ****** account to login. We do not do anything with a PIN number. 

• Initial Complaint

  Date:08/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was contacted by Consumer Affairs they made it seem as if they were part of ADT and asked for my feedback about my recent transaction with ADT. Since I thought they were with ADT i left feedback meant for ADT. After the discussion with Consumer Affairs I found out they posted our entire conversation on their website which is separate from ADT without my consent. Reading further into it, they post your information on other social media sites and sell your information to other companies. They have shared my name and location publicly with the review. They give no way of changing it or deleting it. I've tried calling them several times and they do not give you a way to talk to a person. I feel my privacy has been violated and want that review and all my information removed from their website. This company in no way had my permission or consent to use my words publically like this.

  Business Response

  Date: 08/07/2024

  I am sorry for the misunderstanding. At ConsumerAffairs we collect reviews on behalf of our partners, such as ADT. On every call we inform the consumer that we are calling from CA on behalf of our brand partner (here, ADT) and also request permission to post the review on our partner's profile page on our site (in this case ADT's profile page). ADT accesses these reviews through software we provide to them, so the feedback is for them as well as for other consumers whose purchase decisions can be informed by your insights and perspective. We do not post your information on other social media sites or sell your information to other companies.

  We also received an email from you yesterday requesting we unpublish your review, which we then did.

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer affairs offered a "review" of life monitoring services, but to access the "review," you had to provide your name, email address, and phone number. It was not explicitly stated that your information would be sold to these companies. The "review" was actually just a listing of the companies that paid for this. It was not a review at all. And furthermore, within 5 minutes of reading this so-called review, each of the companies began calling and emailing me incessantly. Some of them call, but don't email, so there's no "unsubscribe" button. You have to pick up and tell them to stop. So if you miss the call, they just keep leaving voicemails. They call at inappropriate times (8pm). I would like consumer affairs to explicitly stated that it sells your contact information to businesses and not to advertise its services as being a "review" of products. It's just an advertisement that suckers you into providing your information to other third parties.

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 8, 2023/01/05) */ Thank you for your comments. We apologize for any inconvenience. You have been removed from our system and should not receive further contact from us.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just went to Consumer Affairs to read negative reviews on Meow Mix catfood! I then wrote my personal review about 4 of my cats that died after eating said catfood! I filled out my email & it kept saying to add an email? I then received email from Consumer Affairs to click on site! Finally site wanted name of company so I put in J M Smucker company but site kept saying no such company? So I was unable to send in my review so I got off of site! Then immediately I receive an email for a carfood ad? I went back to Consumer Affairs to delete my account,especiall my phone number since I dont want calls from other companies! Of course I couldn't find any info on how to delete my account so I came here for help! Getting an email for catfood after trying to write a catfood review seems awfully suspicious?

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2022/12/01) */ The consumer's account has been deleted from our system. We apologize for any confusion.

• Initial Complaint

  Date:09/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from Consumer Affairs (ConsumerAffairs.com) called me to solicit feedback about a moving company I had recently hired, and the representative claimed to be calling from the moving company itself. I believe I received the call on September 14th, 2022 at around 4pm. I had already provided feedback to the moving company itself and I told the representative as much; she pretended to be confused that my call with the moving company wasn't showing up in her system, as though she herself worked for the moving company. She asked for my feedback anyway, which was overwhelmingly positive. She prompted me to provide critical feedback that I didn't even provide to the moving company because it was so insignificant, but it appears that my small bit of critical feedback was featured prominently when Consumer Affairs posted my review. (I am unable to view the review on the Consumer Affairs website myself, so I can't revise, report, or dispute it.) I gave consent to post my review with my name because I thought I was providing a testimonial directly to the moving company, not to a third-party organization. The representative was intentionally misleading and used this call to obtain my personal information and review to benefit a third-party company, which I would not have consented to if I had been informed. I want my review to be removed from their site, I want my personal information to be removed from their system(s), and I insist that they be reprimanded for being intentionally misleading when calling consumers.

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/09/22) */ Upon review of the phone call recordings, it does appear that the ConsumerAffairs representative identified herself as calling on behalf of the mover and stated she was from ConsumerAffairs. The review has been removed as of 9/19/2022 and we apologize for any confusion. Consumer Response /* (3000, 7, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The caller did not clearly identify herself as a Consumer Affairs employee until the end of the call--after obtaining my information and my consent to share my review. It seems that it is a technique of Consumer Affairs to impersonate other businesses in order to obtain reviews. If I was misled by this call, I can only assume others have been misled as well. This is a problem, and consumers should know about it. Business Response /* (4000, 9, 2022/09/27) */ Thank you for your response.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked to leave a review on a product I purchased ************** on ConsumerAffairs website. No where did it say they would use my Name AND Location publicly. They have shared my name and location publicly with the review. They give no way of changing it or deleting it. I take my safety and privacy very serious. And i do not what my Name and Location public.

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 8, 2022/08/24) */ Thank you for reaching out. This review has been removed from the site. The consumer also emailed us. As a result we removed the review and also deleted their account. The review was removed on 8/15/2022. Consumer Response /* (2000, 10, 2022/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Did exactly as I requested ty