ComplaintsforPublic Service Company of Oklahoma

• Initial Complaint

  12/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the email I have sent many times with no response. I have also contacted them through there Facebook /messenger site and keep getting told someone will contact me shortly and no one has. On 10/28/2022 I called XXX-XXX-XXXX and did a complaint about your crew that is replacing the large wood power poles with steel ones down the road from my home/property, that they drove a very large excavator off the road and onto my property without my permission damaging the ground and grass leaving behind deep ruts! The person I talk to said he did a report and I would hear something soon. NO one has contacted me, or been out to repair my property. All I'm asking for is to send someone out and repair the damage to my property that your crew did.

  Business response

  02/28/2023

  Business Response /* (1000, 8, 2023/01/03) */ I have spoken with the customer and the customer now has my information to contact me directly. There is a transmission line being rebuilt in the area. I have tracked down the a contact in transmission that knows the contractors working on the location in question. This issue should be resolved within a timely fashion and this has been relayed to the customer. The customer has agreed to reach out to me if the issue is not resolved to his satisfaction. Consumer Response /* (2000, 10, 2023/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes Jeff ****** of PSO did contact me and said he would go to my property and contact the people involved and get back to me. Consumer Response /* (3000, 17, 2023/01/19) */ Nothing has been done to repair my property! Business Response /* (4000, 19, 2023/01/24) */ Crews will visit the site today 01-24-2023 to assess what needs to be done. Due to current conditions and forecast, we likely won't start any work for a few days. Planning to have the issue addressed by the end of the week weather and site conditions permitting. Customer has been advised

• Initial Complaint

  11/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.10 AMERICAN ELECTRIC POWER SERVIC ******** $85.00Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business response

  12/29/2022

  Business Response /* (1000, 5, 2022/11/14) */ Contact Name and Title: Pam ******** ******** Ser Contact Phone: XXX-XXX-XXXX Contact Email: *********@aep.com The account is listed with Eastern Account Systems and he can contact them (XXX) XXX-XXXX for additional information. Once the debt is paid, his credit report will be updated to reflect a $0 balance.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We got a notification from PSO that our bill was nearly three times higher than the month prior. I login into my account and found that I was being charged for a security deposit. Confused because we have been a customer for over five years with PSO. I will admit we haven't paid ideally on time every month. We had one month where we were 30-days late due to a miscommunication between my wife and myself. But the notice that PSO was going to put on this deposit is on the last page of the 2 to 3-page bill online. I didn't see that PSO would put this deposit on until the Rep pointed out the month they sent the notice. But I digress; I contacted PSO and spoke with a representative on or about August 31st. After a long conversation, the representative spoke with her manager and told me that PSO would remove the last deposit payment requirement and refund to the account of 224.00, which was the security deposit balance. The Rep inferred that the refund would be added immediately. That would leave the total amount due for the month at $95.00. So I waited a few days to ensure the refunds would be placed. On Tuesday, I saw that I hadn't gotten my refund when I went into my account online. When I contacted PSO again, I was told by Manager Tom that the refund wouldn't happen for 12 months of on-time payments. That PSO is not going to refund me the security deposit now. He told me that the Rep was wrong but that there was nothing he could do. He was incredibly smug and rude about it; He refused to transfer me to his boss. My wife pointed out that, even if the Rep was wrong. They need to hold to what was said. He stated that there was nothing that he could do. So on top of long hold times, forced security deposits on 5-year-old accounts and bills with important information were placed on back pages or in small print. Customers have to deal with PSO employees giving out wrong information and not following what is bing said to us.

  Business response

  12/22/2022

  Business Response /* (1000, 5, 2022/09/12) */ Due to an unsatisfactory payment history, Mr. ****** was billed a $336.00 deposit on 6/15/22 that was broken up into three installments. He was provided with a deposit warning message on the 3/16/22 bill. He had paid late four of the last twelve months. According to the notes on the account from 8/31/22, he spoke with an agent who received Supervisory approval to remove the last installment of the deposit. It is also noted that the paid portion of $224.00 would remain on the account until the customer meets the refund criteria of paying on time for twelve months. Mr. ****** contacted the Company again on 9/7/22 and was advised by a Lead that we had removed the final installment and the paid portion of $224.00 will remain on the account until the refund criteria is met. The deposit was requested in accordance with applicable guidelines. PSO does offer a prepay option, which doesn't require a security deposit. The energy cost for prepay is exactly the same, to the penny, as customers who post-pay. If the customer is interested in pre-pay, they may contact our Customer Solution Center at X-XXX-XXX-XXXX to enroll. Consumer Response /* (3000, 7, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, we were told that 224.00 would be refunded to the account. I will start filing complaints tot he attorney general and all other government agencies. Business Response /* (4000, 9, 2022/09/15) */ PSO will make a one-time deposit allowance removing the billed deposit of $336.00 and apply the paid portion of $224.00 to the account balance. This leaves a past due amount of $99.82 which had a due date of 09-03-2022 and a current bill of $267.42 due 10-06-2022. Future payments must be received prior to the due date to avoid a future billed security deposit. Consumer Response /* (4200, 11, 2022/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no propose offer. We are now being told that the refund will not happen but that our funds will be held by PSO. Even thou that is not what the Rep stated to us on the August call. So at this point, there is nothing we can do because of the monopoly that PSO has. We are just stuck paying whatever they say were owe. We have already filed the Complaints with the government agencies.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My issue with aep is that we were scammed into buying a house that didn't belong to the person selling it we got down to the bottom of who owned the home it was a bank with a tourney handling selling the house in auction we have permission to be here finally but the issue is the guy we bought the home from (the fake landlord) said he had electricity on his name and we paid him and he turned it back on for us and while trying to find out who owned what and how and why we weren't thinking about the electric being on perhaps illegally so they come and cut it off we Been trying to get it back on and they want us to get alletter from the attorney stating we can be here and how long we been here I can't get ahold of the attorney it took almost a month to contact him the first time and meanwhile we are sufderib through 101 and 103 degree temps inside a house can't see can't sleep can't nothing it's so hot in here we can focus on staying alive period Iver tried calling back I've left messages I can't gets anything else from them I got to get my electric on I'm suffering and can't get anyone to understand me as if they don't care I go a letter from them saying there cutting everything off the19 but I been here with it cut off already so there under the impression electric is on when it's off of course they close apparently at 4 the collections office I'm supposed to be contacting at phone number XXXXXXXXXX ext *** between 730 Am 330 pm

  Business response

  10/17/2022

  Business Response /* (1000, 11, 2022/09/16) */ AEP received application for electric service on August 8, 2022 at address in question with the requirements of a deposit and an occupancy review. The last account at that address closed on April 15, 2021. Energy Diversion was discovered at the address on August 1, 2022. The property in question is currently deeded under the name of a deceased person with a date of death 03/18/2021. On August 9th, 2022 AEP received a generic lease between applicant and a bank effective June 12, 2022 on a month to month basis until terminated and no signatures and no proof of ownership or any type of executorship has been provided to support this lease therefore deeming the lease unacceptable. On August 9, 2022 AEP agent also received a voicemail from applicant stating that she had been residing at address for four months. It is unfortunate that the applicant has been scammed by someone pretending to own the property and advising that the electric service is/was included with rent. Applicant has admitted to residing at the address during the timeframe that the Energy Diversion occurred. AEP would request that Energy Diversion fees be recovered, proof of legal ownership and a legal lease with signatures and proof of identity for applicant via a state issued ID be provided before restoring services to address. Consumer Response /* (3000, 13, 2022/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) First I'd like to mention how absolutely rude Jeanette was I told her it was hitting 103 degree temps and she said "in Oklahoma no it's not and go to a cooling station" I was never told about a cooling station or anything like that I suffered so badly for no reason all's I've done is pay for a house that I'll never get to actually own so not only do I have to recover from that I get charged for stealing electric I didn't steal I never touched the electric in any way for any malicious reasoning my family and I have been now on the streets because of no utilities and and can't recover from the 8 grand we lost we have no money to our names and we work hard every day with legitimate good jobs and we will never be the same again. All's I've expected was for them to show some compassion and work with me instead they made life a living nitmare ontop of the already difficult time Business Response /* (4000, 15, 2022/10/04) */ The customers service was never activated at the location. The customer does not currently have a balance.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been fighting them for 2 years to come check a meter because there is absolutely no way my bill should be triple then all my neighbors when my house is the smallest. And now my house the electric bill is higher than my house payment. And they won't do anything no matter what I say or do. So I'm coming to BBB hopefully they will resolve it as a last chance before court.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/08/18) */ The customer was mailed a meter test form 08-2021. The form was not returned. The form is an agreement that PSO will test the meter is operating within 2% of tolerance. There is no test fee if the meter is outside perimeters. There is a fee of $48 is the meter is within 2%. The customer July bill was for was for 403 more than July 2021 and 500 more kwh than July 2020. The usage though slightly higher is inline. The customer is also a time of day customer. The customer is billed different amounts based on when electric is consumed. Another email test will be mailed to the customer.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There have been multiple issues with PSO since summer last year when they screwed up my LIHEAP payment and did not apply it properly. Hey love my mother to call and set up a payment arrangement on my account without consulting with me or giving me any acknowledgment of the payment plan. Since then there have been multiple issues and they have tried to charge me now three deposits in the past year. The second deposit was paid in full as of March 2022 and all the paperwork I have States so. But today when I called about an unrelated issue they told me my deposits were not paid in full and they changed the amount. I called them today because my last bill was $290, I paid $190 of it on August 2nd it's due date. Today 13 days later I received a disconnect notice in the mail from PSO stating that my $100 is more than 30 days past due. When I called in to get that corrected is when they assured me that I still owed on deposit which is part of the reason they send me a disconnect notice. I told them I deposit is paid in full and all the paperwork I have can prove that. They told me they decided recently to change my deposit to a higher amount without any warning to me and when I told them that was illegal and and they have not sent me anything saying my deposit has been raised there's nothing in writing stating so and my service has never been disconnected they told me they reserved the right to raise deposits whenever they feel like it even after they've been paid in full. This is now three deposits in one year the first one they accepted partial payments and then waived the fees the second one they took the full payment of $149 this is the third one and they have not told me how much they're trying to charge me on this one but this is three in less than 12 months with no disconnection of service. This is wrong and I feel very illegal. I I want investigation done on my account with PSO and I want a clear explanation on why I have a disconnect notice 13 days after payment

  Business response

  11/02/2022

  Business Response /* (1000, 5, 2022/08/17) */ Contact Name and Title: Jackie ***** CSAR Contact Phone: XXXXXXXXXX Contact Email: ******@aep.com Mr. *******'s mother called and verified all of the required account information so therefore she was allowed to set up the payment arrangement. The LIHEAP payment was received on Sept 2 and at that time the previous arrangement was canceled so that the funds could be applied to Mr. *******'s arrears. The deposit held on an account is 2x's the average bill. If the usage increases and the deposit is found not to be enough an additional amount can be added. The additional deposit is divided into 3 payments and added to the customers account balance. As a courtesy the requested additional deposit was removed from Mr. *******'s account on 08/15/22. Mr. *******'s meter was read 08/09/22 and the new bill was created. When the new bill was created any unpaid portion is then pushed to arrears and a disconnect is generated for that portion. Mr. ******* was given until the 19th of August to take care of the unpaid portion. Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I said I demand an investigation or I'm prepared to go to court. Your response made no sense I'm still getting a disconnect notice for a portion of my bill it has only been unpaid for as of today 15 days, even though you're disconnect notice as my bill is more than 30 days late which is incorrect. Secondly you forgot to address the fact that you are trying to charge me a third deposit within 12 months. There have been multiple fraudulent activities on your part they have been addressed over and over in the past year and your response is unacceptable. If I'm treated like this I know I'm not the only one in fact I can see where other people are treated the same through the complaints on the better Business bureau. Demanding investigation, I want to disconnect notices to quit being sent to my house when I'm not yet behind and I want to do business with the company that excess responsibilities in their own faults and quit trying to put on the customer's shoulders. Maybe the people of Oklahoma should petition to have you investigated, maybe they will lead to another lawsuit to prove that you all do take funds that aren't necessary maybe it's time you all paid Oklahoma back again Business Response /* (4000, 9, 2022/08/22) */ Mr. ******* depending on a customers billing cycle a bill can run 29 to 34 days. Once the bill is generated a customer is given a grace period to make the payment for the balance. If, when the next bill is generated there is any unpaid portion of the previous months billing that amount rolls to the 30 day bucket. Any time that a customer does not pay the balance by the bill due date the account is reviewed to confirm an adequate deposit. We are continuously trying to keep on file 2 months of the average bill as the security deposit. If the customers bill is paid by the bill due date for 12 consecutive months the deposit plus interest is applied back to the customer's account balance.

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called PSO customer service on 08/06/2022 and they are claiming that I used 2,339 kWh and are charging me $318.88. In the 23 years that I have live in this less than 1600 ft home have I ever used that much electricity. I asked for someone to come out and check my meter and the pole to see if someone is stealing electricity from me. They gave me a Energy Recovery Order number and said someone would be out. As of now, nobody has been out to check. I think they made an error in the calculation of how many kWh used on my bill and it needs to be corrected and if there is a malfunction with my meter, then it needs to be replaced. They are overcharging me. I live alone and DO NOT use that much electricity. How could my bill for June to July be $178.98 then double to $318.88 for this month. My bill should be at least half of $318.88. These charges are predatory. What is going on?!

  Business response

  11/23/2022

  Business Response /* (1000, 5, 2022/08/09) */ After reviewing the customers information here are PSO's results. The customer called three business days ago requesting the energy recovery check. There has not been enough time for PSO to respond. Unless the customer truly believes there is theft and there is clear physical evidence, then this is the wrong ticket to be requested. The customer has come close to using this much energy one time at the location. The customer used 2331 between 06-30 and 08-01 in 2011. After reviewing more data I determined the answer to the customers question about usage between June and July. The customers June bill being $179.98 is more likely due to the fact of weather. The National Weather Service website indicates for the month of June there were two days where temps reached 100 degrees. These are actual temps not heat index. The month of July the number of days that temps reached 100 or above are 20. Average temps for June were 90 degrees and 97 for the month of July. NOWData - NOAA Online Weather DataEnlarge resultsPrintClose Date Temperature HDD CDD Precipitation New Snow Snow Depth Maximum Minimum Average Departure 2022-06-01 81 64 72.5 -2.2 0 8 0.06 0.0 0 2022-06-02 80 62 71.0 -4.0 0 6 0.00 0.0 0 2022-06-03 82 62 72.0 -3.4 0 7 0.00 0.0 0 2022-06-04 84 58 71.0 -4.6 0 6 0.00 0.0 0 2022-06-05 80 64 72.0 -3.9 0 7 0.85 0.0 0 2022-06-06 89 65 77.0 0.8 0 12 0.42 0.0 0 2022-06-07 86 71 78.5 2.0 0 14 T 0.0 0 2022-06-08 79 66 72.5 -4.3 0 8 0.62 0.0 0 2022-06-09 86 62 74.0 -3.1 0 9 0.00 0.0 0 2022-06-10 89 66 77.5 0.1 0 13 1.21 0.0 0 2022-06-11 92 71 81.5 3.9 0 17 0.00 0.0 0 2022-06-12 98 79 88.5 10.6 0 24 0.00 0.0 0 2022-06-13 97 82 89.5 11.4 0 25 0.00 0.0 0 2022-06-14 93 80 86.5 8.1 0 22 0.00 0.0 0 2022-06-15 91 80 85.5 6.9 0 21 0.00 0.0 0 2022-06-16 95 78 86.5 7.6 0 22 0.00 0.0 0 2022-06-17 97 73 85.0 5.9 0 20 0.00 0.0 0 2022-06-18 96 73 84.5 5.2 0 20 0.00 0.0 0 2022-06-19 93 73 83.0 3.4 0 18 0.00 0.0 0 2022-06-20 93 73 83.0 3.2 0 18 0.00 0.0 0 2022-06-21 98 76 87.0 7.0 0 22 0.00 0.0 0 2022-06-22 97 73 85.0 4.8 0 20 0.00 0.0 0 2022-06-23 97 74 85.5 5.1 0 21 0.00 0.0 0 2022-06-24 100 75 87.5 6.9 0 23 0.00 0.0 0 2022-06-25 101 82 91.5 10.7 0 27 0.00 0.0 0 2022-06-26 85 72 78.5 -2.5 0 14 0.00 0.0 0 2022-06-27 87 65 76.0 -5.1 0 11 0.00 0.0 0 2022-06-28 89 67 78.0 -3.3 0 13 0.02 0.0 0 2022-06-29 92 63 77.5 -4.0 0 13 0.00 0.0 0 2022-06-30 96 67 81.5 -0.1 0 17 0.00 0.0 0 Date Temperature HDD CDD Precipitation New Snow Snow Depth Maximum Minimum Average Departure 2022-07-31 90 76 83.0 -1.1 0 18 0.10 0.0 0 2022-07-30 85 68 76.5 -7.6 0 12 0.05 0.0 0 2022-07-29 82 73 77.5 -6.6 0 13 0.95 0.0 0 2022-07-28 96 73 84.5 0.4 0 20 1.10 0.0 0 2022-07-27 104 80 92.0 7.9 0 27 0.02 0.0 0 2022-07-26 106 85 95.5 11.4 0 31 0.00 0.0 0 2022-07-25 104 82 93.0 8.9 0 28 0.00 0.0 0 2022-07-24 104 82 93.0 9.0 0 28 0.00 0.0 0 2022-07-23 101 76 88.5 4.5 0 24 0.00 0.0 0 2022-07-22 98 73 85.5 1.6 0 21 0.00 0.0 0 2022-07-21 103 75 89.0 5.1 0 24 0.60 0.0 0 2022-07-20 107 81 94.0 10.2 0 29 0.01 0.0 0 2022-07-19 108 67 87.5 3.7 0 23 0.00 0.0 0 2022-07-18 101 74 87.5 3.8 0 23 0.00 0.0 0 2022-07-17 105 83 94.0 10.3 0 29 T 0.0 0 2022-07-16 101 81 91.0 7.4 0 26 0.00 0.0 0 2022-07-15 102 80 91.0 7.5 0 26 0.00 0.0 0 2022-07-14 102 67 84.5 1.1 0 20 0.00 0.0 0 2022-07-13 100 66 83.0 -0.3 0 18 0.00 0.0 0 2022-07-12 92 74 83.0 -0.2 0 18 T 0.0 0 2022-07-11 101 72 86.5 3.4 0 22 0.00 0.0 0 2022-07-10 98 71 84.5 1.5 0 20 0.00 0.0 0 2022-07-09 97 74 85.5 2.6 0 21 0.00 0.0 0 2022-07-08 104 84 94.0 11.2 0 29 0.00 0.0 0 2022-07-07 104 82 93.0 10.4 0 28 0.00 0.0 0 2022-07-06 103 82 92.5 10.0 0 28 0.00 0.0 0 2022-07-05 101 80 90.5 8.1 0 26 0.00 0.0 0 2022-07-04 101 79 90.0 7.8 0 25 0.00 0.0 0 2022-07-03 97 76 86.5 4.4 0 22 0.00 0.0 0 2022-07-02 97 78 87.5 5.5 0 23 0.00 0.0 0 2022-07-01 97 73 85.0 3.2 0 20 0.00 0.0 0 The customer does have the right to test their meter. PSO will test that the meter is operating within 2% of tolerance. PSO does charge $48 if the test concludes the meter is operating within 2%. I do not believe this is a meter issue but I believe this customer usage. The graph below shows the last week in July where temps dropped the last four days. You can see the customers usage appears to actual cycle verses a constant load. Customers are able to see this data online for themselves. If the customer still believes this is not correct the meter test is an option. (please see attached) Consumer Response /* (3000, 7, 2022/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to Nathan W. Tronniet yesterday on August 10th 2022 and he told me that the tech came out and said that he did not see anything showing a diversion of the electricity. However he did inform me that I have the right to have my meter tested. I chose to have my meter tested and am waiting for a call back from the service tech to set up a time to come out and test my meter. However I still do not agree with the conclusion that he's come to that I use 2339 KWH. Because him telling me that we had 20 days of 100° weather does not coincide with the energy that I used. Just because it's hot outside doesn't give a company the right to overcharge a person for electricity. I will await the results of the test from my meter and then we'll respond back.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Me and my daughter n law moved in to this residence with Both our names on lease . Our account number for PSO is *************** which should be under ************* and ************** . I am Paying a written off bill from around 2010 2011 for self (*************) In which my Name should also be on this bill for my residency here! I've called numerous attempts trying to explain this to them and they will not correct this without me Paying another Deposit to have my name on MY OWN residence . Can someone Please help me with this issue ? I am a widowed mother and as I am paying off my written off bill from 2010 2011 and the current bill It is only Right to have my name on my Bill ! Thank you for this matter Please advise. Also I am going through ************* that has already been dealing with this old bill so I see no reason for this action on me. Thank you again !

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/07/21) */ Current account customer provided, acct# ***************, is under **************** only. *************, her Mother, applied for service first and was advised of her $409.45 old debt plus a deposit that would be required. ******* canceled her pending open on 6/6/2022. Her daughter, ******* applied on 6/7/2022 and had an Occupancy Review requirement on the open order. Direct Collections received the open order for ******* on 6/8/2022. ******* provided her lease agreement via email showing that both ******* and ******* were leaseholders. Since ******* applied first and was a verified leaseholder, her old debt was transferred to *******'s account and the open order was released for service. Adding ************* to account *************** is not possible. We can close the account at *******'s request. A new account would need to be established under both of their names (with a new account number) and the previous debt and a security deposit would be required.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our home has experienced 3 power outages in the last week and due to the length of the outages have been without power for part of 6 days this week. I called PSO and asked for a credit on our bill and was told that credits were not done since we are only charged for power used in the home. Since we are on a leveling plan this is not entirely accurate. I asked for any kind of credit and was refused. As PSO is a monopoly in my area I have no other option but to file a complaint here.

  Business response

  08/01/2022

  Business Response /* (1000, 5, 2022/07/06) */ Our plan for this feeder is starting today 7/6/2022 we will be utilizing a group of people that are going to be testing the underground cable. If the cable can be injected or (cured) then they will do that, if it can not be cured they will look at replacing the cable. We are also patrolling this feeder to look for any other potential issues and get them mitigated.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made arrangement on my bill two months ago. I called on 06/24 to verify that my bill was due on 06/27. If i paid the bill two days later will this interrupt my services. the rep told me that as long as you pay within a couple of days it will be ok and she would note the account. June 29 came two days after my bill was due it shows that I have to pay the full balance. When i called back the rep his name was matt told me that yes it does shows that but you still have to pay the full balance. That is not what i agreed to. I cant pay the full balance and I fulfilled the agreement that was given.

  Business response

  08/01/2022

  Business Response /* (1000, 8, 2022/07/12) */ PSO working with the customer to re-establish the arrangements that made.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩