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Business Profile

General Contractor

Guaranteed Windows and Siding of Oklahoma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased window replacement from them, they took several weeks longer than discussed to install, my phone calls were outright rejected until I left a bad google review. Once the windows were installed, 2 cracked the next morning (poor installation) I have a warranty on the windows that they said would cover this. My phone calls have gone ignored for months, 10 months later I have broken windows and no resolution or response.

    Business Response

    Date: 02/28/2023

    Business Response /* (1000, 5, 2023/01/10) */ Contact Name and Title: ***** Sales/Marketing Contact Phone: XXX-XXX-XXXX Contact Email: ********@icloud.com I would like to issue a formal apology to the customer, I am personally responsible for his repair and not getting it handled. I had got sick and was hospitalized For two consecutive months, and his repair slipped through the cracks. I do believe the customer was calling my personal cell phone and that was the reason for the lack of communication. Sometimes I'm guilty of using my personal phone, but it is always best to call the office so that way there is quality control, and the calls are monitored to make sure that we heard everything correct and nothing slip through the cracks. There was a $500 balance on the ticket and I have credited to the customer for the inconvenience. I've got somebody going out to the home on Thursday to double verify the sashes that need replaced and we will have that handled as soon as possible. Again, I do apologize and we do appreciate the business that you gave our company. We are here for you in the future if you need anything and we look forward to taking care of the issue. I do want point out that the installation took one day. The windows took about three weeks longer to get in due to manufacturing delays. The cracks on the windows were not there at the time the customer signed off but are under warranty.

Guaranteed Windows and Siding of Oklahoma is NOT a BBB Accredited Business.

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