Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May of 2024 we brought our 2013 Kia Optima in for service since it was an issue that had to be handled by the dealership due to key fob issues. When we brought the car, all head lights, dash gauge/menus!etc worked! Weeks of unanswered calls, told would take about two days for imparts. June, I drove to the dealership since we could not get anyone to return a call. was told the part had never been ordered.June 3rd We paid our bill ($706.86) and got in the car that had been pulled around for us. When the car was put into reverse, the vehicle would not come out of park. Still not fixed.Weeks later, they were filing a warranty claim to replace the ***. We were promised a full tank of fuel for our troubles for driving all the way there and the vehicle not being ready. The *** part was on back order. We asked for the service department to put the car back together, make it drivable (as in how it was when we dropped it off). When we picked up the vehicle, the car had NOT been put back together, was missing the cowling, and had various parts & other plastics in the floorboard.When we picked it up in July, the dash screen was stuck on Trip A, the steering wheel controls, lights on the gear shift, cruise control, the & headlights did not work.we informed them we would be dropping the car back off for the headlights.our issue was handed over to *** the tech was no longer employed & we were told that he did NOT make notes of service.we were told it was ready only to get there and realize the headlights, and all the other items had not been fixed. We left without the vehicle.Told them to put the car back together, fix the headlights so its at least drivable legally.They said vehicle was ready in January, get there and it is still not decidable or fixed! We still have not heard anything from the service department as of this date! We are now going on over 9 months in the shop. And over a month since we have been able to get a reply!

  Business Response

  Date: 03/20/2025

  Customer received refund for previous repair and additional money for inconvenience. She picked up her car on March 10th.

   

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of Dec. 2024, we bought a brand new Kia K4. We owed on our trade, a Dodge Dart. They put the balance of the ***** on top of the Kia ( rolled it into the loan). We signed paperwork and left the lot. Two weeks ago, a payment from the Dodge Dart was taken out of our account. They have not paid off the loan. We contacted the dealer and they assured us we would be reimbursed, but two weeks have gone by and the loan still hasnt been paid off. They wont answer me as to why this issue has not been resolved. We have sent additional paperwork, paystubs and W2s and called Kia finance to answer a questionnaire since my daughter is a 19 year old co-signer. (I am the main signer). It has now been about **************************************************************************************** Another payment is set to come out. (We will put a stop payment on this). The dealer first toldme they had to mail in the finance papers and thats why its taking so long. Then they said they needed additional paystub info, then they said they had to do the customer interview. Im not getting a clear answer as to why Kia hasnt taken care of business. They told me payoff usually take 20 days, then they said 30, and it has been 40! Additionally, the payment for the new Kia we bought is supposedly due on Feb 13. Why havent they paid off my trade in?!?! And where is the trade in? We dont have it! I need Kia to pay off the loan to our trade in and pay me back the money that was taken out for payment on it.

  Customer Answer

  Date: 02/10/2025

  Midtown Kia

  ****************

  Tulsa, OK 74135

  ************

  Customer Answer

  Date: 02/10/2025

  Consumer

  Most Recent Message

  Date Sent: 2/10/2025 10:28:56 AM
  

  Midtown Kia

  ****************

  Tulsa, OK 74135

  ************

  Business Response

  Date: 02/24/2025

  The vehicle that was purchased was just recently funded by Kia on 2-12 after they received all the documents requested.

  The Dodge Dart was paid off on 2-12 to Truity. We sent ********* to the bank to payoff this vehicle. The overage will be refunded directly to you by Truity.

  Please reach out to Truity for your refund. 

   

  Customer Answer

  Date: 02/24/2025

  The dealership did finally pay off the Dodge Dart, however, since they went beyond the 20 days that they originally quoted us(they took 45 days to pay off our trade-in), a payment was taken out of our account.  The payment was in the amount of ****** and was taken out on Jan. 23.  After the ****** was sent to Truity, we have received the balance after payoff in the amount of 164.81.  This left us short from the payment that was taken out by *****.  I have reached out to the dealership and was told by two different people that the amount of ***** would be refunded to us by check in the mail.  I am waiting 1-2 weeks to get this.  After we receive this *****, I will be satisfied with the outcome.  This should have never taken 45 days to pay off.  On top of that, we just received the title info in the mail.  I am still waiting to receive payment information on the new Kia.  We have not received any information via mail or email on making a payment.  I called Kia finance and they said my payment was due on Feb. 13 and was now late!  How can I make a payment if I've not received anything to do so?!!!

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because:   The dealership did finally pay off the Dodge Dart, however, since they went beyond the 20 days that they originally quoted us(they took 45 days to pay off our trade-in), a payment was taken out of our account.  The payment was in the amount of ****** and was taken out on Jan. 23.  After the ****** was sent to Truity, we have received the balance after payoff in the amount of 164.81.  This left us short from the payment that was taken out by *****.  I have reached out to the dealership and was told by two different people that the amount of ***** would be refunded to us by check in the mail.  I am waiting 1-2 weeks to get this.  After we receive this *****, I will be satisfied with the outcome.  This should have never taken 45 days to pay off.  On top of that, we just received the title info in the mail.  I am still waiting to receive payment information on the new Kia.  We have not received any information via mail or email on making a payment.  I called Kia finance and they said my payment was due on Feb. 13 and was now late!  How can I make a payment if I've not received anything to do so?!!!  I will be satisfied as soon as we receive the check.  I also want to state that ******, the salesman, is the only person who has made an attempt to stay in contact with me.  It has been him every time I have requested something. He has been wonderful and very nice and respectful.   I am so disappointed in the communication from this dealership.  I never would have filed a complaint if they had just communicated with me, answer my emails, calls, etc.  A business should do better with this.  

  Business Response

  Date: 02/24/2025

  The dealership will refund you the difference of *****. The check will be cut today and go out in the mail tomorrow 2-25. 

  We apologize for the mis-communications on our part. We do appreciate your business.

  Customer Answer

  Date: 02/28/2025

  I have reviewed the business response and accept this resolution.  I waited to respond to this until I received the check in the mail.  I still have not received information on making a  payment on the NEW kia we bought, but I believe that is Kia Finance's responsibility.  I'd like to thank whoever is responsible for getting the money we were owed to us.  I accept the action, but I will never buy another car from Midtown Kia.  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reaching out to Midtown Kia multiple times with unreturned phone calls and messages, I decided to exhaust all avenues to get this issue resolved. I have uploaded 2 documents supporting my case. The first is an email I sent to the Owner of Midtown Kia, the General Manager, and the Service Manager, **** ******. This document outlines the issue at hand. I sent the email yesterday, 8/29/24, and as of this submission I have only received one email back from the **. The email from the ** states, " Thanks for the email. There is a lot of information in the email that will help us to identify areas in which we can do better. I will be in touch with all parties so that we can get a resolution." The second document is every report from every time my car has been serviced by Midtown Kia. Thank you for your help in this matter.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Kia Optima (still under warranty) has been in engine failure for years. They would never do the proper diagnostics and just kept saying I had to replace the spark plugs and posts (which kept spoiling due to engine failure). I had to incur additional costs from an outside mechanic to get a proper diagnosis. It took me over a year to get Midtown Kia to admit any fault. They have now had my car since October 2023. And my "new engine" has now been on "back-order" for months with no arrival or installation date information available. Sales does not talk to Service and vice versa. They just pass you off to another person who has only been there a few months and knows nothing about your case history. They do not return calls, respond to e-mails, or provide ANY level of customer service.

  Business Response

  Date: 10/16/2024

  Mr. Jones vehicle has been repaired and picked up by the customer

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/02/24 I brought my kia forte in for a different set of reasons. I made an appointment for them to hook it up to a computer to see if anything was majorly wrong. This is called a Diagnostic testing. Which they did not do. They claimed that someone messed with our car in a hotel parking lot over night. I did a complete oil change on 01/01/2024. I asked for a Diagnostic testing. Cause I believe I'm having electrical issues with this car. They claimed that we had no oil in the car at all. Could not have no answers about my car. This car sits low. They ****ed everything to see if someone messed with the oil. I don't believe that someone messed with the car as it sits low. I don't believe that I had no oil when I brought the car to them to begin with. Because of the simple fact they why did they **** my dipstick. Why my oil cap drain plug etc. They did this in my opinion to charge us the 160 plus for a oil change to just get money from us. Cause I've been doing my own oil changes for awhile now. I know that if an oil issue the oil light would of came on. The car would of been overheating from the start. It didn't from 3rd st t9 s Yale Ave nothing. No oil light nothing happened.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid town Kia in Tulsa ******** has had my vehicle since February 2023, since I have not received one phone call about my vehicle, I call multiple times a week with no success on reaching anyone

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Kia Sorrento on Wed Feb 8th and I traded my 2017 Jaguar F Pace with a trade in value of $25,000 and gave $5,000 down. I was sold the showroom car but once the paperwork was signed they said that they had the exact same model of car and color ready to go. The vehicle was the same color and model. The vehicle that they gave me had 10 miles and new. The vehicle started feeling like it was shaking that same night so the next day I called the sales representative Carson and he said that I needed to take off the engine shut off option and keep driving it to see if that would resolve the issue. No matter what setting I would put the car in the shaking. When applying gas that would increase the shaking. After the continued issue I texted the manager Michael and he told me to take it in. After the repair shop employee drove with me around the block it was confirmed that the vehicle was not working properly so they gave me a rental because I had a meeting at the Mayors office that evening! I sent the email before my meetings started to Michael the manager that same day that I no longer wanted the vehicle and to please cancel contract. When I get to the store the next day he apologize and said that finance would get the paperwork ready. We waited while supposedly finance was getting contract termination paperwork ready. After 45 min another manager approached us and said that the contract cannot be terminated even after I sent the request in writing and that I couldn't get my car back. I explained to him that the vehicle was not safe or working properly and that I wanted my own vehicle back. The manager refused and when I asked to speak to the owner he refused and said he had already spoken to him. I also asked for Kia Consumer Affairs phone number and he refused and told me Google the phone number. I currently don't have any vehicle in my possession they have all keys to the car that doesn't work and the rental and my Jag. I have open-case with Kia XXXXXXXX

  Business Response

  Date: 03/01/2023

  Business Response /* (1000, 5, 2023/02/15) */ The desired resolution of transferring the customer to the exact car with a different vin was offered and rejected by the customer. This is a service related issue but we are and were willing to step in and transfer the customer into another vehicle.

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/6/22 we purchased a 2016 Nissan Maxima SR. Salesman DAVID and his manager promised that MIDTOWN KIA would remove pinstriping if we purchased the car. DAVID also promised that MIDTOWN KIA had the second smart key but had misplaced it and that we could pick it up the next day after purchase. MIDTOWN KIA serviced the vehicle, claiming to have removed the PINSTRIPING, but did not and damaged our paint job. The service report says all they did was an a/c charge that wasn't needed. Both these items were included on a "we owe" form that MIDTOWN KIA and salesman DAVID would not copy for us and now say they have lost. These people completely lied to us and now won't even return our calls! Our chief complaints are : 1. SMART KEY 2. PINSTRIPING NOT REMOVED AS PROMISED

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 11, 2023/01/19) */ We have reached out to Mr. ***** and am waiting to here back so we can work out a satisfactory resolution Consumer Response /* (2000, 13, 2023/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Manager Michael ***** contacted me, paid for the key replacement and rectified our problem with the pinstriping. Midtown Kia made it right.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a new car. We were not shown the car til after signing paperwork. A button was missing so we contacted Midtown approximately 10x, passed back and forth between departments, promised call backs (we've received ZERO) and even told the button was ordered and to allow 5-7 business days - nothing from the dealership since. Upon speaking to someone in service, the button order could not be located but "they would make it right", and again, a promised call back, which has not happened. We called a different Kia dealership and come to find out, the whole panel needs replaced, and a single button could not be ordered. We bought a brand NEW 2023 car, that is defective and the dealership has done absolutely nothing to resolve the issue.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2015 Kia Optima was towed to Midtown Kia on May 17, 2022, after the car completely shut down. When I purchased the car I bought a extended warranty. I was told that it would be two weeks before they could diagnose my car. Most of the time when I or my dad will call, because it is hard for me to call from work sometimes, we just get a machine and nobody returns our calls. We call every week and every time, we have spoke with the service department, they tell us it will be next week. This has gone on for 2 months. I am a single full time dad and that car is my only transportation. Also, I am making a car payment for something I can't drive. I complained to Kia Corporation and have received no help from them. If they want to buy my car from me for what it is worth fixed so I can get another vehicle they can, if not I need it fixed. I will never buy another vehicle from this dealership because of their service after the sale. I would tell anyone looking to buy from this dealership to go somewhere else.

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 10, 2022/08/20) */ Mr ****** bought his vehicle in on 5-18 with possible engine failure. vehicle was put in line for engine diagnostics and repair. we notified Mr. ****** that we have multiple vehicles in for this type of repair and it would be several weeks before there would be an update. The vehicle has been diagnosed and the parts have been ordered for the repair. The service manager has contacted Mr. ****** to give him an update on his vehicle. As of 8-18 he was updated that the parts are 5 to 7 business days from arrival. When the parts arrive, we will contact Mr. ****** on the eta of his vehicle completion. We have counseled with our service advisors on staying more in touch with all our customers in a more timely manner and we feel confident that the communication with Mr. ****** going forward will be much more in line with his expectations as a customer of Midtown Kia.