Complaints

This profile includes complaints for South Pointe CDJR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South Pointe CDJR

  9240 S Memorial Dr Tulsa, OK 74133-5514

  
• 

  South Pointe CDJR

  11063D S Memorial Dr # 476 Tulsa, OK 74133-7362

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased, a used car several weeks that needed a lock repaired. ( the lock is a SAFETY hazard) and said it would HAVE to be repaired. We have reached out on Daily basis for weeks to the sells person to find out the status of the part being ordered in. After no time frame I finally reached out to ask if we could trade it in. Of course, that would put us in a larger financial debt but I am not driving around a car that I cant lock. After not coming to an agreement I asked about my PART again- and stated someone will contact you at some point when you part is here. I have tried to be patient, understanding. But when I was told it would be able to come in two days later (Monday) for it to be fixed and here we are weeks later with no resolve in sight.

  Customer Answer

  Date: 04/08/2024

  We ended up trading the car in via the same dealership for a different vehicle. They werent/ didnt have a time frame for the part to come in. 

  Customer Answer

  Date: 04/09/2024

  Consumer

  Most Recent Message

  Date Sent: 4/8/2024 3:07:26 PM
  We ended up trading the car in via the same dealership for a different vehicle. They werent/ didnt have a time frame for the part to come in. 

  
  

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a used 2016 Chevrolet Silverado from this dealership on Jan 12 2024. I am aware that used cars are sold as is, but I was also told that the vehicle was throughly inspected for issues. About 3 weeks after the sale this truck died on me in the middle of an intersection and would not give power to the wheels for me to move. I had to have it towed to a local ***** dealership. After having a couple different mechanics look at it, they could tell just from looking at the transmission fluid that the transmission was shot. They agreed that it was something that could have been determined 3 weeks ago. The transmission didnt have any issues going into gear, rocking, knocking, or anything when I test drove it, so I took south pointe dealership at their word that the truck was fine. Through the process I asked multiple times about fluid checks and possible issues since the truck did have ******* miles on it and they assured me they checked it. I chose to believe them since they were a high end dealership and not one of the corner dealership lots. While I was doing the financial side of things and getting the loan signed the individual stated to me that he used to work as a manager for service for several years and blatantly told me that if it doesnt seem like a major issue they overlook certain things. That should have been a red flag but I pursued anyway. Im assuming because it wasnt knocking when switching gears they overlooked the burnt up transmission fluid. I am looking for some type of resolve to this. I do have the warranty I purchased looking into if they will cover it or not but being since it was something that should have been known upon sale they might not. I dont think its fair to sell a lemon like that to a customer. I havent even made my first car payment on the truck and I have already been without it for a week in the shop and quoted a ***** transmission replacement. I hope there is way to make this right.

  

  Business Response

  Date: 03/20/2024

  **************** purchased and extended service contract. The truck was serviced at our dealership before he purchased it and all was fine 3 weeks before. 

  Customer Answer

  Date: 03/20/2024

  I am rejecting this response because:   I had the truck 2 weeks before the transmission blew. In what world does a transmission go from good to go, to completely blown out with no warning. According to two different mechanics this problem could be for seen upon this 3 week good to go claim. They said they have seen this before with sales because its not something that is obvious to the buyer (ex: knocking, rocking, clicking when switching gears) and that its commonly overlooked to maintain high value of resale. This dealership is shady and was even admitted by the sales people that they overlook things.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26: bought brand new Auxiliary battery and took to dealership to change. Previously changed main battery in July. The A circle/ESS light came on the 26th we didnt drive it until I brought it to the dealership. Brought it home and parked it.12/28: after the dealership replaced the auxiliary battery I brought the jeep home and parked it. We drove to the childrens science museum and on the way home it died in traffic at 4:30 with my wife and daughter. Had to be towed to dealership again. 12/29: no news from dealership. Drive by and still parked in same spot. I called and ******** said they tried to jump it and got nothing. 12/30: checked on car again; still hasnt moved. I checked battery power and it has power. I came back and checked fuse array and N3 fuse was blown. This leans towards the service department blowing the fuse when they replaced the auxiliary battery. I was told I needed to leave or stop working at the car. Later that night I got an email saying its $421 to diagnose a blown fuse (that I told them about). They are obviously refusing to admit they had any wrongdoing with the fuse being blown. Im paying $421 + whatever else they charge. Itll be at least a new auxiliary battery plus whatever manual labor cost. All in all, I am being charged to fix their wrongdoing which is dishonest and wrong. Additionally, to be charged $421 for the diagnosis that I found for them was extremely frustrating and displays unprofessional behavior. I will attach the message I received from the service department AFTER I found the blown fuse myself. The car was running, I took it to them, they replaced the battery, next time we drove it about 20 miles it died. They need to be held accountable.

  

  Business Response

  Date: 03/20/2024

  Mr. ******** seems to have maybe left some of the information out of his complaint. He brought his car in and the part that he thought would fix it and then we couldn't get to it right away, so he worked on his car in our parking lot. Here is the text from my drive manager.   Baleigh Hamilton7:56 am
  VEHICLE STILL HERE - CUSTOMER VEHICLE CAME IN THURSDAY NIGHT AND WAS *********** WOULD BE 3-5 DAYS BEFORE DIAGNOSIS AND CUSTOMER REPLIED WITH NO PROBLEM. CUSTOMER CAME UP EVERYDAY AND PROCEEDED TO WORK ON HIS OWN VEHICLE IN THE PARKING LOT. (ALL WE HAVE DONE IS REPLACED THE *** BATTERY THAT CUSTOMER BROUGHT AND SUPPLIED THE BATTERY ON HIS OWN. VEHICLE WOULD NOT HAVE LEFT IF WE WERE THE **** TO OF BLOWN THE ***** BECAUSE VEHICLE WILL NOT START. ITS NOTHING WE CAUSED HERE. THE CHARGES ON THIS TICKET: (CUSTOMER APPROVED) LABOR - $282.88 PART - $88.70 I WILL OFFER HIM A DISCOUNT TO SOOTH HIS SOUL, EVEN THOUGH WE DIDNT CAUSE THIS ISSIUE. - 20% DISCOUNTBALEIGH ******** SERVICE DRIVE MANAGER. Don't believe we need to refund his money 

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a truck from this company in February, and ever since it has been a complete financial drain. We have had to replace many parts under the hood, there is a constant oil leak that I have confirmed with other mechanics that SHOULD have been fixed and caught during their initial inspection, and there is the constant problem that no one can fix - the truck will start, take you where you are going, and then completely shut down. It's not a running, sound, working vehicle. The vehicle is dangerous, it will shut off randomly in traffic, or while the vehicle is still in motion. It is also draining us financially because of the endless repairs. We also bought the only warranty this dealer offered which covered absolutely NOTHING but the engine. We were completely under the pretenses that they inspected this vehicle and it was in far better shape than it truly is. This truck should never have been on the lot. That is completely reckless on the dealer's part because they did not do an extensive inspection. In order to have the dealer even "look" at the truck to diagnose any issues is a $180/hr. Since they maxed out what we could afford for a vehicle, we did not rush back to the dealer for something be believed would be a simple fix. Once this issue became evident that it was not going to be fixed, we took it back to the dealer to have it looked at, again. While we have had the truck for 10 months, it has only functioned 'good' for 50% of the time, and been drivable for 6 months. There is no end in site to this vehicle being fixed. We absolutely want out of this vehicle and out of the sale.

  

  Business Response

  Date: 01/25/2024

  Thank you ******* for your response

    I have met you guys on multiple occasions and fixed your battery draw issue. Cars break down and after 6 months of ownership this burden falls on the owner to fix. I paid for your electrical issue to be resolved and told you I would help you guys get a different vehicle once you had at least made twelve payments on the one you are in. I'm still here to help but will not be buying the vehicle back. 

   

  Thank you,

  *****************

   

  Customer Answer

  Date: 01/25/2024

  I have reviewed the business response and accept this resolution. CDJR has been very helpful getting the truck's major issue repaired by covering the costs. So we are please with the outcome. Unfortunately, even though this truck is not that old, there are a lot of underlying issues. We will take responsibility for buying the truck and not having it well examined directly after purchase, and we will continue to use CDJR to fix all things covered under the warranty that we were able to purchase at the time of the sale.