Complaints

This profile includes complaints for South Pointe Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South Pointe Honda

  9124 S Memorial Dr Tulsa, OK 74133-4337

  
• 

  South Pointe Honda

  PO Box 470600 Tulsa, OK 74147-0600

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle on April 15th, on the way home from the dealership the oil light came on. Brought it back up and they claimed to replace the sensor causing the issue. After two more days the light came back on. This time they kept my car for 4 days with zero communication and then I learned they were waiting for the sensor part to come in so they could actually replace it this time. Im not sure what they actually did the first time around. Yet again the light came back and I took it back up to the dealership. Now they are claiming they dont have the tools or equipment to work on or assess the car they have both worked on previously and cleared for sale in the first place. Ive driven the car less than 100miles and have had nothing but problems.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in Monday 2/10 for a key issue. I was told by **** service tech they didn't have the other key in stock so he used my old key. Tuesday I am at work and the car won't start. Key issue again. Called dealership 6 times. Receptionist said someone would call me back but she couldn't find anyone. Towed my car there Tuesday next day. Told a different service tech I was just there yesterday paid $109 to program my key. He said why didn't you get the other key. **** said you didn't have it in stock. Yes, we did have it in stock he said. Picked my car up today with a charge of $250 for the key they should have programmed on Monday. I am now out $359 and was at the dealership 3 days in a row.

  Business Response

  Date: 02/26/2025

  We have spoken to the customer and issuing a refund.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund. I will NEVER take my car back there! Paid for tire rotation and balance. Picked up car and the tire pressure light comes on. I call the shop and they said it needs to be reset, so I reset it. It came on again this morning! How do you rotate and balance tires that are not inflated? I want my money back! Please help me to get a refund for this work that was not performed as I will have to take it to another shop to have it done. Thank you Clay

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/21) */ we have talked to the customer and issued a refund that is being mailed to his house.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/01/22 I purchased a 2017 Mitsubishi Outlander and service warranty from South Pointe Honda in Tulsa, Oklahoma. 10/10/22 took the vehicle back in to South Pointe Honda service because it was making a creaking noise when turning and shaking around 60mph. That day the SP sent us a Request for approval of services, a long list of issues that "Need immediate attention" including new brakes, front axle, motor mount wheels, sway bar links etc.- totaling $3979.80 We were shocked as we only bought the car from them 2 months prior and they told us everything on the car was in good working order and safe. The service advisor said they were going to file this with our warranty company and get back to us. For the next two weeks, we tried endlessly to get updates from South Pointe service department. Only received one returned call (of at least 10 voice mails) where the service advisor said they were still waiting on the warranty company's report. On 10/25/222 we had to go to the dealership in person to find out what was going on from the GM of South Pointe Honda- still said no information from warranty company. After INSISTING that we need information, that evening the car was "done." However, on 10/19/22 the warranty company actually denied the claim because the issues were pre-existing! So they sold us this car, knowing the axle was "jammed into the transmission" & knew it was denied for over a week when they lied and said they had no information! Warranty inspection also recommended replacing front wheel, SP just moved it to the back (GM confirmed). SP did not even fix the myriad of issues they themselves noted as urgent. 11/02/22 we went to SP requesting they take the car back & cancel our loan as they misrepresented the state of the car when we purchased it and it is unsafe (noted on warranty inspection). South Pointe General Manager said the warranty inspection was incorrect and there was nothing he would do resolve the issue so we would need to begin legal action.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/03) */ We have repaired the axle that was causing the issue with the car, we also turned the rotors for the customers at no charge to the customer. The car has been ready for pickup since 10-25. We have a 5 day return policy but this transaction exceeds our policy, we are willing to make a current market offer on the car if the customer would like.