ComplaintsforSouth Pointe Honda

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want a refund. I will NEVER take my car back there! Paid for tire rotation and balance. Picked up car and the tire pressure light comes on. I call the shop and they said it needs to be reset, so I reset it. It came on again this morning! How do you rotate and balance tires that are not inflated? I want my money back! Please help me to get a refund for this work that was not performed as I will have to take it to another shop to have it done. Thank you Clay

  Business response

  02/28/2023

  Business Response /* (1000, 5, 2022/12/21) */ we have talked to the customer and issued a refund that is being mailed to his house.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/01/22 I purchased a 2017 Mitsubishi Outlander and service warranty from South Pointe Honda in Tulsa, Oklahoma. 10/10/22 took the vehicle back in to South Pointe Honda service because it was making a creaking noise when turning and shaking around 60mph. That day the SP sent us a Request for approval of services, a long list of issues that "Need immediate attention" including new brakes, front axle, motor mount wheels, sway bar links etc.- totaling $3979.80 We were shocked as we only bought the car from them 2 months prior and they told us everything on the car was in good working order and safe. The service advisor said they were going to file this with our warranty company and get back to us. For the next two weeks, we tried endlessly to get updates from South Pointe service department. Only received one returned call (of at least 10 voice mails) where the service advisor said they were still waiting on the warranty company's report. On 10/25/222 we had to go to the dealership in person to find out what was going on from the GM of South Pointe Honda- still said no information from warranty company. After INSISTING that we need information, that evening the car was "done." However, on 10/19/22 the warranty company actually denied the claim because the issues were pre-existing! So they sold us this car, knowing the axle was "jammed into the transmission" & knew it was denied for over a week when they lied and said they had no information! Warranty inspection also recommended replacing front wheel, SP just moved it to the back (GM confirmed). SP did not even fix the myriad of issues they themselves noted as urgent. 11/02/22 we went to SP requesting they take the car back & cancel our loan as they misrepresented the state of the car when we purchased it and it is unsafe (noted on warranty inspection). South Pointe General Manager said the warranty inspection was incorrect and there was nothing he would do resolve the issue so we would need to begin legal action.

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/11/03) */ We have repaired the axle that was causing the issue with the car, we also turned the rotors for the customers at no charge to the customer. The car has been ready for pickup since 10-25. We have a 5 day return policy but this transaction exceeds our policy, we are willing to make a current market offer on the car if the customer would like.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/30/21 I purchased a 2012 Volkswagen Jetta (*****************) from South Pointe Honda for a total of $12,745 under the supervision of *********** and *********. I was feeling a little apprehensive, but ********* warned me that there was no way under any circumstances that I could back out of the agreement once I left the lot with the vehicle. I did notice some water in the spare tire well. I thought the water was residual moisture from the car being cleaned. A week later I was driving in the rain and started to feel and see water drops coming in from the ceiling and sides of the car. I went to South Pointe and talked to ***********. I told ****** about the rain getting inside the car. Funny thing is, it was raining when ****** personally drove the car from their "sister dealership" (**********************) back to Southe Pointe Honda, hence the rainwater in the spare tire well. I was extremely upset and desperate for help. He told me there was nothing they could do, no repairs, no returns, no assistance whatsoever. This has seriously made my life difficult; I've had to avoid driving in the rain, and when I can't avoid it my car smells like mildew until I have time to clean it. Mildew also makes me sick. Any sane person would agree that selling a car that's cab isn't leak-proof without at least disclosing that information is extremely unethical. There were zero remarks on the "purchased vehicle condition report" I received. No comments about the leak, no comments about the wiring in the sunroof being faulty (it has never worked since the day I bought it, and its a $2-3k repair), no mention of any previous accidents (there has been one, I found out after recently receiving a ******). I request that the South Pointe, if they have any moral standards, to comply to buying back the vehicle for the amount that I still owe on it for a total of $10,270. Given the current state of the used car market I don't think it is asking too much of you to show you have integrity.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/14) */ I have tried calling the customer and cant get an answer and voicemail is not set up, I have also emailed the customer at the email address provided. I emailed her to have her bring it in for us to look at so we can buy the car back from her. We want to get this resolved for the customer. Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company did eventually reach me by email, and they helped me. However, the arrangement we made has not been finalized. I do appreciate their cooperation and assistance very much. Business Response /* (4000, 9, 2022/04/26) */ We were able to purchase the car from ***** and get her out of it. The check was mailed on April 21st to her bank to pay the car off. Thank you for your help Consumer Response /* (2000, 11, 2022/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am completely satisfied with how they handled the situation. Thank you for your help.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchase a used 2013 BMW X6 from South Pointe Honda used cars. I explicitly told the salesman that I intended to travel from OK to NC to see my daughter in law whom had brain cancer. The salesman assured me that it would be the perfect vehicle for it because it had always been serviced by their sister dealership across the street it's entire existence and is in perfect condition. Upon that assurance even though it had a few other problems with the rear hatch not opening with the remote and poor remote reception, I purchased the car. In preparation for the trip to NC, I took the car into their BMW dealership for a regular service less than two weeks and less than 150 mile later, to find out there were massive problems with the coolant and turbo system. There was absolutely zero coolant in the car. The total for the repairs would come to almost $5K. Additionally, I had to pay $277 to change the brake fluid. The mechanic told me that a basic inspection of the car at trade-in was probably never done on the car prior to putting up for resale because they would have caught the level of coolant in the car and would have had it diagnosed for problems. The coolant was so lo, it was not even visible in the reservoir. I feel that the dealership was dishonest in their sales practice and the sales department was unscrupulous. I requested that they take the car back, to which they were rude and threw it in my face that I signed the contract that I would take it AS-IS. In conclusion, the unscrupulous salesman told me that I was buying a perfect car to drive across country for $19,200. But after two weeks and less than 150 miles, I have to spend $277 to change the brake fluids and will need to spend an additional $5K to even begin even make the car road worthy.

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2021/12/08) */ the customer did bring in an inspection from ************ and we looked it over with the customer and we had the discussion that we would call the BMW store and see what needed to be done and what was just recommended maintenance items based on miles. we also informed the customer that we would help make the necessary repairs and not leave him in a bad situation. he then said that even with us paying for the repairs he didn't want the car and that we needed to unwind the deal. we informed him that we couldn't do that because the bank he got the loan from had already paid us and that it was too late to unwind the deal. we are more than willing to help out to make sure the car is in good running condition. Consumer Response /* (3000, 7, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any information from the bank that the loan has been paid to the dealership. The sales manager never stated that they would make all of the necessary repairs. He only stated that he would contact the BMW dealership and see what he could do. I am not willing to sign a new contract due to the unscrupulous tactics of this Honda dealership. Business Response /* (4000, 11, 2021/12/21) */ We do not need the customer to sign any new contracts at the bank has already funded the deal a long time ago and we have already mailed the customer the title to the car. I have tried contacting the customer before and I plan on trying to contact him again today Consumer Response /* (4200, 13, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dealer is displaying delay tactics by replying on last day option. Dealer has lied. No one has EVER contacted me as stated. Please upload records that someone has contacted me or provide numbers that called and I can provide phone records. Dealer has possession of vehicle since Nov 27 and vehicle has still not been fixed. Dealer is playing games. I am very disappointed at how they are responding to this. Again, I my expectations is that they will wait until the last day to respond as to continue to delay accepting responsibility. Business Response /* (4000, 17, 2022/01/05) */ I have talked to Mr ***** today about doing the repairs on the coolant leak. We are also talking to him about trading it in on a new Jeep Gladiator

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩