Business ProfileforWinfield Property Management

Echo Trails has been my residence since early 2017 (Southport Apartments ay that time). I have had no complaints during my residency and pay my rent on time. The following issues are of great concern to me and would very much appreciate your assistance in resolving these items. 1. Last week (week of November 22nd, 2021) I received a ledger from Echo Trails dated August 25th detailing transactions over the past 8 months. I had been asking for this ledger for some time and was told they did not have it because they were a new staff (which they are) and the old staff took the ledgers. They did, however, send a letter (attached), dated August 12, 2021 stating that I owe $180.12. These are considered penalties. 2. The issues I have had (as you will see in the attached letter i wrote dated August 20th, 2021) are as follows: * As stated, I have been a tenant in good standing for five years. * I do not have a home computer nor am I going to get one. * It was suggested that I get a DSL (landline) but that if I wanted one, I would have to pay for the line installation. I will not be doing that. * It was suggested that I use the facilities wifi. It does not reach my apartment. I will not be standing outside of the office to use my phone (connected to the wifi). * When the pandemic began, I was no longer allowed to walk in and make my payment. I was required to make an appointment since I do not have a computer, etc. (as stated above). * My appointments are invariably cancelled. * There is no drop box. I am not very computer literate and have simply asked if they will allow me to drop off my payments. Also, when I first moved in (different management company), they would post the Sub Allocated water bill on my door on the 10th and I would that exact amount on the first. Now they won't tell me. Please contact me. My rent is offered. They won't cash my check based on "late fees". I want to work this out.