ComplaintsforAlert 360 Home Security
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Complaint Details
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Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I met with 360 around September. I was given a quote in which I signed for monitoring and having cameras set up. I showed all camera locations and they were aware of what was placed before by ***. They came back and wanted more money than I was quoted. I said we could work something out. They then wanted thousands more. I said it was unacceptable. I spoke with the manager and he tried to fix the problem. I told him I was willing to work something out. They put alarms on house and shop on property. Like I wanted. But the ran into a problem with placing the cameras that I said must be part of the system. They put 7 of the 15 cameras up. The system doesn't fit my needs. They didn't fulfill the contract. I don't want a half system. It was deceptive to sell me on the monitoring of two buildings and not fulfill the placement of cameras as agreed. Now they are billing me every month according to the contract that wasn't completed as whole. To sell me the monitoring of two building and not complete the security cameras is not what I signed. I was deceived into thinking I would have 15 cameras and I agreed to pay for them but just got 7. And 3 don't work. I just want them to take all their equipment back and cancel my monitoring fees. It was not my problem that they could not finish the job they started.Business response
03/14/2022
Business Response /* (1000, 8, 2022/02/21) */ Alert 360 prides itself on industry-leading customer service, and we regret any misunderstanding with Mr. ********. We always make every effort to resolve a customer's concerns and have made multiple attempts to contact Mr. ******** to rectify this matter. Unfortunately, we have been unable to discuss this matter with Mr. ******** via phone and email. We recognize people are busy, and we look forward to reaching a mutually agreeable resolution. We are agreeable to Mr. ********'s request, and we ask him to contact us via phone and ask for any manager or respond to our email, so we may move forward in an effort to resolve this matter.Initial Complaint
09/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 2nd, I contacted Alert 360 to cancel our services because we have decided to use services with a different company. I was instructed to send an email requesting a cancellation. I did just that and never heard back from the company. I even attempted to check on the status of our cancellation. A few days ago, I received a bill for September. I will not pay for this bill as our services should have been cancelled by now.Business response
11/09/2021
Business Response /* (1000, 5, 2021/09/19) */ Per the agreement Mr. *********** entered into with Alert 360, a written cancellation is required from the primary account owner 30 days prior to the end of service. Our customer's safety is of the utmost importance, and to ensure the security of our customers we are not able to accept a cancellation from anyone other than the primary account owner. Because of this, we were unable to accept a cancel request from Ms. ***********. Alert 360 made multiple attempts to reach Mr. *********** by phone and via email to explain what we was needed to process their cancel request. Alert 360 has now canceled this account with no further balance owed. We consider this matter closed.
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Customer Complaints Summary
73 total complaints in the last 3 years.
3 complaints closed in the last 12 months.