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            Business ProfileBolt Fiber Optic

            Fiber Optics

            Contact Information

            27039 S 4440 Rd

            Vinita, OK 74301-6311

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            (918) 256-9350

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            27039 S 4440 Rd, Vinita, OK 74301-6311
            Email this Business
            BBB File Opened:
            9/13/2018
            Business Management
            • Deanna Hornback
            Contact Information

            Customer Contact

            • Deanna Hornback
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/27/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I *************************** want to resolve and issue with bolt fiberoptic. I was charged on auto pay from January 2023 to April 2023 and then nothing after. December 2023 my service was cut off. So I made a phone call to bolt and I was connected with a lady saying my service was disconnected because they had a system update and lost everyone's info and they I needed to pay $728.59 to continue my service. I was not notified through phone call, email or postal mail letting me know of an system update to reapply for auto pay for the following bill for March 2023 onto December 2023. I was then sent and email after disconnecting with the lady who represented bolt I then received and email that my bill was now $728.59. I'm writing a complaint to resolve this issue and to continue my service back to the original payment. *************************** December 25,2023 *************
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Terrylee P

            02/25/2022

            Bolt billing stated we would receive a bill credit due to the 2 week downtime of our tv subscription from November and December of 2021. Still have not received this credit as posted on their Facebook page and I have emailed billing several times with now reply. When I stated I needed my statement corrected and to have billing credit applied to my statement, Will ***** emailed That we would not receive a bill credit to the statement for this month but would be on February statement. The bill credit was not issued and have tried emailing billing department and Will ***** and no one returns my emails.

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            BBB Serving Eastern Oklahoma

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