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Business Profile

Restaurants

Dickey's Barbecue Pit

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** Barbeque Pit charged me for a food order to be delivered and cancelled the order and has not refunded my money charged to my bank account. I have spoken to the manager of store number OR-**** This was on June 11, 2022. $55.07 was charged to my account. I have requested a refund and the manager looked up my order and said it was cancelled due to lack of food. Manager said my refund should happen in a few days but no refund to date.

    Business Response

    Date: 07/18/2022

    Hi,

     

    This complaint went in from one of our guests at Dickeys.  The only order we have in our system for ************************* was not on June 11th and it was NOT for $55.07.  I have however refunded him for his order and have attached the proof document.

     

    Thank you 

     

    **** Saperstein 

    Owner/operator

    Dickeys Barbecue Pit 

    Business Response

    Date: 07/19/2022

    Please see below.  I have went above and beyond to help this guy get a refund.  I have told him he needs to go to grub hub and talk to them as I do not have an order he is referring to.  I have refunded him $41.00 for an order I do have for him.  I ha e attached pictures to prove I don't have.  

     

    He had now become aggressive, for something he has not shown me proof of.  He was charged through grubhub.  I have provided BBB proof I do not have his order.  He can also dispute it through is bank.

     

    He said it's because of our poor documenting.  Well that is not the case.  Every order comes through our computer.  As I have shown. 

     

    I cannot do a refund on an order I do not have e in my system.

    The picture is every single ****** I have for all 4 of my stores since I opened.  I show the one for $41.00 is all.

     

    Please close this complaint.

     

    ****

    Dickeys Barbecue Pit 

    Business Response

    Date: 07/20/2022

    Oh I have contacted the Customer.  He feels I still owe him $55.07.  He has provided nothing to show $55.07 on his specific date.  I cannot refund him money on an order that I do not show in my system.  

     

    I also gave him an alternate option to contact grubhub since that is who he placed the order through and ask them to refund his order.  Or he can contact his bank and dispute the charges he said he had.

     

    But as I have shown BBB and him.  I have NOTHING in my system for the date he specified or the charge amount.

     

    Thank you

     

    ****

    Customer Answer

    Date: 07/21/2022

     
    Complaint: 17518894

    I am rejecting this response because:
    This business is essentially calling me a liar because of their poor bookkeeping. I have found no evidence of a refund in my credit card accounts and certainly not for the full amount. I have exchanged several emails with a ****. At This point I don't expect this business to do the right thing. 
    Sincerely,

    *************************

    Customer Answer

    Date: 07/27/2022

    I am at a loss to understand why this business would have provided a refund (can't find it anywhere) for an order I received and consumed, it just makes no sense. I have supplied this business with screen shots of the order and a statement from Grubhub to contact Dickies "directly". Each time I deal with this business the story changes. I have received an email cc from them assigning an employee to find something? My first contact with a manager confirmed my order but now it is gone, what's up with that? 

Dickey's Barbecue Pit is NOT a BBB Accredited Business.

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