We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Woodward Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Kathleen T

    Date: 12/20/2023

    Kathleen T

    Date: 12/20/2023

    As part of buying my house, I agreed to split the cost of a new heat pump with the seller. I spoke with a company rep twice about the proposal and he never shared that the replacement pump would not meet code OR that I would not be able to open the door to change the filter because of its proximity to other equipment. They installed anyway, only for me to discover these problems, although I paid half the cost, and they knew that. Unethical. Their response - they didnt have to share that information with me. Dont use them.

    Woodward Heating

    Date: 12/21/2023

    There was nothing unethical about our installation. We were hired by a remodel contractor to replace the unit like for like. I personally discussed the options of installing a furnace in the garage, and what those costs would entail, but it was too much. The contractor should've have the old, non-functioning pool equipment removed. Unfortunately, due to how the come is constructed, and the retaining wall, there isn't anything that can be done outside of removing the pool equipment. We're happy to show her how to change her filter.

  • Koleen M.

    Date: 08/18/2022

    Koleen M.

    Date: 08/18/2022

    They did a upscale of installation on my unit. It looks like some hillbilly installed it. I was sold a heat pump even though I only needed AC because of good incentives on HP. Not sure who saw incentives but it was not me. Beings that I heat with radiant floor heat I did not need heat coils in the unit so they were returned for a credit. Never saw credit. After installation the unit ran pretty much non stop and I had debris coming out of my vents so I had ductwork cleaned. Come to find out the vent work connecting AC to filtration system was not connected so hot air and insulation were being pulled out of attic and blown into house. Woodwards did a super bad job for this customer. Never again. Shame on you *********************** for taking of seniors

    Woodward Heating

    Date: 08/19/2022

    Hi ******,We always offer a heat pump when a customer has an electric air handler. It's best practice for reducing utility bills. I do greatly apologize for the mishap. We would have been more than happy to send an installer/ technician out if we'd known here is a problem. I understand you may be upset or frustrated, however, not allowing us to correct our mistake isn't fair. That said, it's your home and your decision so I have to respect that. In no way, shape or form did we take advantage of you. We provided a prompt service and served you well. Yes, there was an error on our end. We are all human and make mistakes. When actually given the opportunity we ALWAYS correct them. Making such false claims in unfair to our company and future customers. In the future I recommend allowing folks to properly make corrections, or at the very least contact them to let them know there is an issue. A person can't fix something when they aren't informed of a problem.Thank you for the business. Please reach out should you choose too.

Woodward Heating is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.