Business ProfileforViser

Since 2015 we have been threatened and intimidated by our sole source internet provider, Viser. Attached letter explains in detail what has happened. Visor is our sole Net provider for our home location. But in 2015 we began to have terrible internet access. When we would call for help, a Viser employee would threaten to shut our internet off unless we profusely apologized and begged them to keep our net up. We were also told never to contact them, or they would cancel our account. Viser accused us of yelling Jewish racial slurs and yelling and they stated they had recorded this. We did not do this, and were so threatened by them that we did apologize profusly and tried hard never to call them. We were and still are, terrified of Viser. Aprox 5 - 6 yrs ago, Viser took $500 from us for which to install fiber optics (it never happened) and they charge us over $100 per month. We live only on SS and this is difficult but we pay with auto pay. Viser created a dangerous and toxic place for us to do business. We are both seniors and have no other access to the Net. ALL of our lives, shopping, food, banking is now done on the Net due to my frail husband's health conditions, and especially so since COVID. We even have food delivered to the door or the trunk of our car. We request our internet be turned back on, and we have a safe party to communicate with at Viser. We wish there was another provider, but our location does not work with new providers. Viser is putting my 82-yr old husbands health at jeopardy, and have damaged not only our safety and well-being, but also our 3 online businesses, family and church connections, health care, banking, food purchasing and much more. No words or yelling deserves Viser putting our health, economy, and wellbeing in harm's way. Especially so when we did not do anything like that. No senior should have to sit in an unsecured parking lot for which to talk with their Dr and bank online rather than from the safety of their home.