Business ProfileforCarr Subaru

Originally purchased a vehicle from their dealership in 2022. When I purchased the vehicle, I originally purchased it with a GAP insurance policy. Recently, I had decided that I no longer wanted to keep the policy and cancelled with the policy holder (Ally Auto). When I cancelled with ****, they told me the prorated refund for my policy would be credited back directly to my loan balance within ***** days. Three weeks go by and I don't see the refund credited to my loan balance, so I call Chase (my loan bank), and they say they haven't received anything. I call Ally again, and they say that the refund should have been sent to the dealership for them to process it towards my loan balance. For the past week, I have been trying to get a hold of someone in ****** finance department, but have either been hung up on, sent to voicemail, or not picked up at all. I've sent a message through their website contact form and have yet to hear back from that as well. I've never had an issue with **** before, and they were helpful when I originally purchased my vehicle and the continuing service of the vehicle, but for some reason when it comes to questions or concerns regarding a financial issue, it's complete radio silence.