ComplaintsforMindvalley LLC
Online Education
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have subscribed to their ************************* charging $299/year, and I subscribed it in 2022 and cancelled it several months later. But the business charged me $299 again on May 26, 2023 even after I cancelled my subscription. When I reached out last year, nobody answered, and I did not get my money back. Moreover, when I reached out today again to ask them to cancel my subscription (since there's no unsubscribe option), they don't reply again. What I want is: 1. cancel the subscription. 2. have my money back (since they charged me after I cancelled). 3. delete my credit card info from the siteInitial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Looking at my charge card transactions, I discovered yesterday that my *********** (MV) membership renewed on 10/16/23. I wasn't aware of this earlier - I am now using this email address: ********************** and joined under *********************** On the MV website, I could not find a way to directly contact MV. As another customer complained below, the website doesn't seem to provide an email address or a contact phone number. For help I was directed to a chat, and the Virtual Assistant chat bot could not provide contact info either and responded as though it wasn't programed to be of any assistance in connecting a customer to MV. That seems intentionally deceptive and unreasonably difficult. I would have tried cancelling my charge through my credit card company, but due to the entire lack of MV contact information, could not do so.I'm seeking a refund the $399 renewal charge. I must have signed up in 2022 while I was "lost" after having just returned from my beloved mother's memorial service. While still grieving, I worked very hard sorting out her estate and handling paperwork. I must have been so distraught and distracted her passing, I barely used MV during the initial year of membership, and wasn't aware of its renewal until yesterday (I cancelled it online today). I would appreciate the refund as the product was not used, and as a matter of compassion under the circumstances as the money could help me with more priority matters right now. Thank you,*********************** preferred email: ********************** (I wasn't able to update my email online with MV)former email: ***********************Customer response
12/13/2023
Hello ******* and BBB,
My complaint against *********** has been resolved, and a refund was issued as requested. Please update your records accordingly.
Thank you for your service and assistance, and best holiday wishes -
***********************Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/27/2023 I received noticed that I had a charge of $399. from Mindvalley, **** Mindvalley has been charging me $399.since November 2020 for their subscription that they alleged I had signed up for. I had no idea what this subscription was for or when I allegedly signed. I called the number on the charge it is no longer in service. On the 28th November I was able to talk to their Virtual Assistant because there was no way to contact them directly. In my email I asked to be refunded $399., and to cancel my membership immediately. They claim they cannot cancel my membership or issue a refund that my membership had to cancel 2 days before the membership started which just started 2 days ago. I don't recall ever purchasing this horrible membership. I should be able to cancel and get a refund of $399.00. I am disappointed with Mindvalley for not resolving this issue. I'm hoping that you can help me with this issue.I am writing to cancel this horrible membership and subscription which I never agreed too and never used. Please help me. I am 74 years old and I feel unfairly taken advantage of.Thank you. *************************Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I found credit card charges from Mindvalley for 100s of dollars. I have no subscription with them. When I contacted them, they gave me an email address that is not mine and said to log in with that (completely unknown) email address.I have never accessed Mindvalley, and tried logging in with various emails as well as *********************** in order to try and find the subscription so I could at least cancel it.When I asked for a refund for this mysterious subscription that does not belong to me, Mindvalley told me that they do not provide refunds by policy as they sent me reminders. HOWEVER:1. I did not receive an initial receipt, nor any reminders 2. I have never been able to log in using the email they gave me, as it is not mine therefore I cannot access any password reset, therefore I cannot cancel the subscription, nor could I have at any ********* so as I was not even aware of having the subscription in the first place. 3. I do not know how Mindvalley accessed my credit card details 4. At this point I am left with no choice but to file a police fraud complaint, block my cards, as Mindvalley have no solution for this and refuse to refund the stolen money.Mindvalley have tried to tell me that I have an APPLE subscription, but there is NO subscription under my Apple ID (and I have only one). They keep stealing money from my card and refuse to stop.I have sent Mindvalley proof of all this, with screenshots, but they simply state their policy is no refunds as they sent me a reminder (to an email address that is not mine!)Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 24 2022 I signed up online for a $99/month service from Mindvalley and charged $99 to my credit card. After signing up I was unable to log in to their site so I tried contacting the company via whatsapp as they requested and by email as well, to assist me with logging in. After several frustrating days of trying to reach customer support I finally got a call from a manager. I told her I was no longer interested in the service and I wanted a refund. She apologized, told me my account is closed and issued me a refund for $99 posted to my credit card on December 5 2022. I moved on with my life thinking that was the last of it. Then in October 5th of 2023 I noticed in my credit card statement that Mindvalley had continued charging me $99 every month since. I sent them an email complaining about this, they had charged me $99 eleven times totaling $1,089 for a service I have no access to and an account that should have been closed. They responded by saying they can't return my money. So I reported it to my credit card company and my credit card company canceled the last four charges cause they can only go back four months.So out of the total 11 charges of $99 to my card I have only received 5 refund charges. 1 in the first month and 4 in the last 4 months. Mindvalley still owes me 6 months of charges at $594. I need them to refund this money. I was never able to access their service and I was promised this account was closed when I first asked them to close it.Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for a subscription to Mindvalley on November 12,2022. I thought I had cancelled the renewal but I got An email today that it was due to renew soon. I have found it impossible to contact them via email or any other way. Thanks for your help.Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for their top program, the *** Program about a year ago. It was pretty pricey, but I thought I was going to get a lot for the value. What I did receive was a lot or propaganda on other programs and very little of the 1 to 1 coaching that was PROMISED.I was supposed to receive a primary Coach and then Specialty Coaches each Quarter. Not only did this not happen but I was asked to pay separately for a Specialty Coach that I asked to work with. This was simply a sales funnel and not a complete coaching program like was advertised. This was definitely not what I received!When I reached out asking about a refund or some variation, I was told that many others had asked for the same, but that I have missed the DEADLINE(June 2023). This so called deadline was not emailed to all *** Program participants and their response offered nothing for the $35,000 that I paid for a certain level of service that was not received.I received nothing stating that other were having the same issue or that I needed to respond by any deadline to request for them to make anything right. This supposedly kind, comforting and motivational company has proven that they care very little about the people that come to them for support and certainly back it up with nothing when it comes down to it about what they offer and its very high expense.Maybe they should go through some of their own coaching! I remain disappointed and WARN anyone thinking about subscribing and or signing up for any of their coaching programs. THEY don't care about you and will just take your money!Initial Complaint
10/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
No scheduling or access information given prior to start of program; no schedule for live events or link access give until 10 days after program started; email non active; WhatsApp support incomplete or unhelpful; community dialogue page full of spam promotional messages and spam accounts; repeated references to emails Ill receive for support but never do; refund request form says response in 3-5 days and *** curate partial response came in 10 days with repeated requests.Customer response
11/28/2023
The company provided a full refund thanks to your communication with them.
Thank you.
Initial Complaint
10/24/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I started a free trial on an abundance program. I tried to log in so I could listen to the instructor. I was immediately hit with an upsell to join more communities.DejaVu! Thats why I bailed on Mindvalley years ago. I never got to get to what I bought for all the trying to sell me something else. I EMAILED to cancel. I got nothing. I tried calling the 888 number that shows on the charge on my bank card. Disconnected!I emailed again to repeat my request to STOP. They billed me $99 today. Ive waited for their online support. It is a JOKE. This is a scam. And I am going to keep complaining. Thought maybe things were different. Shame on me. Fooled me twice. Time to send money BACK.Initial Complaint
10/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I signed up for the program in October ****************************************************************************** what I understood I was signing up for. the majority of the so called leaders or experts qualifications are very questionable. The program is very time consuming & not easy to follow not to mention that to get the full benefit of what they sell you have to continue buying more modules, more programs. I had every intention of canceling before the renewal date which was October 23rd. I received an email a few days before but I was busy taking classes to renew my mortgage lic so I thought I could cancel that day which was this past Monday, to find out that they charged my credit card the day before, Sunday. When I reached out I was told via text & again email, theres no one you can actually speak with, that I received an email & should have cancel then, the fee is non-refundable period. If Im not mistaken you can cancel any membership up to the date of renewal, I guess that doesnt apply to MindValley,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
84 total complaints in the last 3 years.
23 complaints closed in the last 12 months.