Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/2025 my ****** account revealed that I was charged $426.93 for an annual membership to **************************. I have not used this service since 2022 and I have made numerous attempts to cancel but they keep charging my credit card account. The website clearly states that refund policy allows full refund within 15 days of a charge. I sent them an email on 2/26/25 because their website offers a useless endless loop of saying that it's easy to get a refund but then redirecting you to a dead link. I received an answer to my email 2/26/25 from "*****" stating that they will not refund my money because it's automatic renewal, not a new purchase. However, I received a separate email from Mindvalley on that same day 2/26/25 stating "Congrats on your new purchase". Since I was clearly within the 15 day refund window I recommend issuing a full refund of $426.93 as the corporation Mindvalley *** utilizes deceitful and manipulative business practices.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I took a course with Mindvalley. In 2024 I paid for a renewal after they charged me $498.When I went to their website to cancel I was told that my membership would be open until my current payment was used up.This year, on March 6, 2025 I received an email from ******************************** saying Your account has been updated with the latest program you have signed up for, when I had not signed up for any program. On March 6, my account was charged for $498, by MINDVALLEY. The bank gave me a phone number to call them, but that just gave me a recorded message saying to contact them at a certain website address. When I did that, I got a message saying The auto-renewal of your Membership subscription would therefore be out of policy as this is not a new order, but an auto-renewal which is non-refundable. We do send out reminder emails before your upcoming payment due date so that the subscription can be cancelled before the renewal process should you not wish to continue accessing the ****** offered with Membership. and I replied that I had never received a reminder email. I then received an email with a link to a form for getting a refund, but I got a message from ***************************************** saying we regret to inform you that we are unable to process your refund as the 15-day money-back guarantee period for this program has already expired. Our refund policy allows for requests to be made within 15 days from the purchase date, during which we honor refunds unconditionally. Unfortunately, this timeframe has now lapsed.There appears to be a pattern of Mindvalley registering someone for a class without authorization just before they bill for another years membership. Please make a record of this as a case of someone being twice registered for a class without that persons authorization and then refusing to make a refund when the matter was brought to their attention. Any advice you can give on this will be appreciated.

  Business Response

  Date: 03/25/2025

  Hello ******,
  
  We appreciate you sharing your experience with us and understand that this situation can be hard. Please note that our refund policy allows for refunds within 15 days of purchase, but renewal payments are non-refundable. The good news is that we can confirm your subscription has been canceled, so you wont be charged again in the future. You will still have access to your programs until March 13, 2026. Let us know if theres anything else we can assist you with.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They auto renewed my subscription and the very day they did that I cancelled and asked for a refund. They refused to give a refund.

  Business Response

  Date: 03/25/2025

  Hello *******,
  
  We appreciate you sharing your experience with us and understand that this situation can be frustrating. Please note that our refund policy allows for refunds within 15 days of purchase, but renewal payments are non-refundable. The good news is that we can confirm your subscription has been canceled, so you wont be charged again in the future. You will still have access to your programs until March 14th, 2026. Let us know if theres anything else we can assist you with.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2025, and without prior notification, Mindvalley charged my credit card $316.94. Upon contacting Mindvalley and requesting a refund, I was told a refund I would not be given a refund and that I could 'enjoy their services for for another 365 days'. I refused that, and told them to refund the full amount that they had charged my credit card. The representative wanted to know why I wanted to cancel the subscription. I told her that I did not use it. She placed me on hold and once she returned she told me she would need to transfer my request to a specialist. She said I was to leave this particular chat open and that I would need to wait 2 to 4 business days to hear from the specialist.

  Business Response

  Date: 03/25/2025

  Hello *******,
  
  We appreciate you sharing your experience with us and understand that this situation can be hard. Please note that our refund policy allows for refunds within 15 days after purchase, but renewal payments are non-refundable. For this case, it is a renewal but the good news is that we can confirm your subscription has been canceled, so you wont be charged again in the future. You will still have access to your programs until March 13, 2026. Let us know if theres anything else we can assist you with.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23073010
  
  I am rejecting this response because: Complaint: 23073010
  
  I am rejecting this response because: The reason given for the funds being non-refundable is nothing more than an underhanded way to trick the customer and steal money from them. Denying a refund on an unauthorized annual charge regardless of the bogus fine print - is nothing more than a way to steal from people, and should be illegal. Mindvalley's statement regarding clients not being able to be refunded on a renewal unless they cancel their membership  within15 days after initial purchase of their first membership is BS!! The fact that Mindvalley would expect a member to see, and remember that statement is mind boggling. I feel bad for all the other people who get caught up in this ridiculous scam!  How dare Mindvalley call themselves a reputable company! There's no telling how many other times Mindvalley has gotten away with stealing people's money with these unwanted membership renewals. There's too much going on in the world without having to worry about a company with the reputation of Mindvalley not issuing a requested refund within hours of the charge being made. This practice hurts people by causing them undue strain and financial hardship, and it is also unethical, and unacceptable.  SHAME ON YOU, MINDVALLEY!
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 03/26/2025

  This is my 3rd time typing this - the message keeps disappearing. This is regarding Complaint ID#******** for a full refund for $316.94 from MindValley LLC. They charged my credit card without notifying me. I requested a refund immediately once my bank notified me of the charge. Mindvalley told me they could not/would not refund me but once I demanded they refund my money they said they would escalate it higher. They said they would get back to me in 2 to 4 business days with an answer. It has been 7 days and they still have not issued the refund. I want them to refund my credit card the $316.94 that they charged me.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this membership in Feb 2024. Shortly after signing up, I found that it wasn't what I was expecting and I tried to cancel the membership. I was told I was beyond the refund date but I could change my subscription in the app so it wouldn't charge me again when the membership expired. I made that change in the app and thought it was cancelled. Today, Feb. 17, 2025, my credit card was charged ****** with no notification!!!! When I go to the app and try to manage my membership, the app immediately shuts down and I cannot access the subscription! When I emailed the company, I am told they are sorry but I'm stuck and they refuse to refund my money.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a year membership on Feb 17 2024. Today I was notified that the membership auto renewed and I was billed another 299 dollars. I immediately contacted customer service (within MINUTES) and was told that auto-renew is not refundable and that I should have cancelled when I was notified the membership was about to review. For the record I received no such notification. The customer *** said he would transfer me and that I should stay in the chat. No one ever got back with me. I am beyond disappointed, this was a company and a man (Vishen) that I had admired. As it turns out, this is solely a money making enterprise with no real consideration or care for their customers. As I investigated I discovered this is their business model, an F rating from the bbb, and hundreds of complaints about the very same thing? Shame on them.

  Business Response

  Date: 03/07/2025

  Hello User, 
  
  Thank you for sharing your experience with us. Please be aware that all of our subscriptions are set to autopay, as mentioned by our Support team. We also provide all users with full control to manage their subscription and cancel at any time. Refunds are only issued in accordance with our refund policy period. Hope this answers your question. 

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22953842
  
  I am rejecting this response because:

  Judging by the * rating by the Better Business Bureau, and the many many complaints stating that the auto renew was not clear upon sign up, and that no notification was given about the membership renewing this practice is clearly deceptive. According to the ************************ businesses must avoid misrepresenting the subscription or auto renew program. A complaint will now be filed with the ***. Extremely disappointing for a company who claims its values are to nurture culture of gratitude, compassion, and appreciation. While Vishen is a millionaire, he is fraudulently taking money from people who are clearly not. Really disgraceful.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Mindvalley Unauthorized Auto-Renewal and Refund Denial Complaint Summary:On February 2, 2025, my annual Mindvalley subscription automatically renewed for $316.94 without prior notification. I did not intend to renew my subscription, nor was I financially prepared for the charge.Upon noticing the transaction, I immediately contacted Mindvalley customer support the same morning (2/2/2025), explaining that I had not realized the auto-renewal was active and requested a cancellation and refund due to financial hardship. Unfortunately, my request was denied outright, despite my prompt action and reasonable explanation.Many reputable companies offer a ***** period for unintended renewals, especially when contacted on the same day of the charge. I believe it is unfair and unethical for Mindvalley to enforce a non-refundable policy without at least notifying customers before renewal or allowing a refund request within a reasonable timeframe.Desired Resolution:I request a full refund of $316.94, as I did not intend to renew the subscription and contacted the company immediately to cancel. I believe this is a fair resolution, given my prompt communication and financial hardship.I appreciate the BBBs assistance in resolving this matter and ensuring that companies uphold transparent and fair billing practices.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with mindvalley and they had automatic renewal for me that I was not aware of. They charged me 24th of January and when I saw the charges I complained immediately on the 25th and they told me that they can not refund me anymore.i don't want the service and I didn't authorize the automatic renewal. The last year subscription was a lost already because I did not have the time for the program because I gave birth and the ******** they are charging me for something I do not want or can make use.

  Business Response

  Date: 02/12/2025

  Hello, 
  Thank you for sharing your experience with us. Please note that our refund policy is valid for 15 days from the purchase date. Unfortunately, any renewals, which appear to be the case here, are not refundable as they fall outside the refund period. The good news is that you can cancel your subscription directly from your account. Here are the steps to follow to avoid any future charges: ***************************************************************************************************** We hope this helps answer your question.

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lily *** ***

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 6 March 2024 Amount ****** I believed I had stopped subscription by deleting from the iPhone subscription list only to be debited I sent a message and deleted app immediately requesting for refund, no response The procedure to cancel annual subscription extremely cumbersome ********* I cannot afford to pay that amount Kindly assist

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed with the customer service at ********************. ** I had expressed my grievance from November 2023 where I was charged twice for the basic membership and membership PRO. I did respond back last year with a snapshot of my ******** **** statement. However I got no response and no refund of total of $299+$199= $498. I did not login into the account and could not avail any of the classes as I had personal setback in my life due to which I could not make use of the membership . I request you to please refund me the amount that was charged twice for the same membership. 2) Secondly this year again I was charged $398 on Nov 23rd and another $398 on Nov 26th. I did not approve this transaction. I am not sure why my credit card information was stored without my permission and why I was charged . I am not even aware of what that amount is. Please refund me the entire $398+ $398 = $796 that was charged on Nov 26th and Nov 23rd of 2024. I am very very disappointed. I had very high hopes about mindvalley and talked highly about it recommending it to my friends. However I am not happy with the way my account is handled. Let me know how you can help. I urge you to kindly look into the matter and settle it without creating further grievance. Attached are the snapshot from 2023 and 2024 charged to my **** credit card.