Business Profile
Online Education
Mindvalley LLCHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
08/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried to contact MindValley several times to cancel the subscription before the annual renewal was billed. I am including screenshots of my communication with the company when I requested cancellation prior to the billing. The phone number they provided is disconnected and the email they provided to contact them is no longer in use. When I tried to cancel directly through my online account, it did not indicate that there was an active subscription to cancel on my profile. I am very disappointed in MindValley for not providing adequate customer service and making it nearly impossible to contact them. I want the full amount of $398.00 refunded because my attempts to cancel the subscription before it renewed were not processed successfully due to poor customer service. They should be ashamed of themselves for conducting their business in this way. I am extremely disappointed in this company that advertises themselves as being so enlightened yet uses unethical practices to complicate the cancellation of their annual subscription. Thank you for your assistance with resolving this problem.Initial Complaint
08/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I just paid for ****** on Aug 2. 2024, They sent the portal link but can't creat account or log in. They sent reset password link but that link not working either to reset password. It said link error. When try to follow the instructions on refund. There is no one click refund as ****** said, because it said I have no payment activity.They charged me ****** from billing.stripe.com though When I try to access any courses there is no access. It keeps asking me to pay again.So the problem is I can't log in to access any courses with my email. I can't find a way on their website to cancel the account and get the refund either.Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My initial subscription date was on 7/22/23 with an annual subscription of $313.95, having the option to cancel subscription at any time. On January 21, 2024, I cancelled said subscription and received a response from said merchant regarding my cancellation. On 7/22/23, I received an email that the payment for annual membership has been processed, to which I did not approve of. I logged onto my account, both on the website and the app to see what can be done to either get a refund or cancel said subscription and there is no current mechanism to do so. The support page on refund and cancellation does not match what I see. Their Contact mechanism eventually points to a chat bot.Business response
07/31/2024
Hello *******************,
We value your feedback. Please note that we have checked our system and our Support Team have refunded the amount and it will take 3- 5 working days for it to reflect.
Hope this answers your question.
Wishing you a good day!Customer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 13, 2024 I paid $299 to Mindvalley LLC for a membership. I am unable to access any programs or talk to a human. Their AI asst. Cannot help me, says they never heard of me, cannot find my email yet I receive emails from them regarding their programs. I am within my 15 day refund allowed timeframe, but there is no option available to do that, to remove my credit card info, a phone #, email address, or have a human return my call. There is no explanation on how the membership works. It says you have access to 100s of programs/classes, yet no info on how to access them. I want a refund now.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I need to know why Im still being charged for a canceled membership. I canceled on May 25 2024. Then again on June 24 2024, when I followed written instructions to make sure to cancel thru my Apple app. Yet I was charged another $47 yesterday, July 25.I have screen shots of all of my messages showing cancellation was successful on May 25 and June 24 plus a screenshot of all of my Apple subscriptions, which no longer shows any from Mindvalley. The info above are the copied attempts to contact Mindvalley for support, named Business. The response se to my attempt to contact were returned Not Delivered.Initial Complaint
07/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a subscription to MindValley on July 21st, 2023 for $399. There is a 15-day refund policy but there is no way to actually cancel and receive the promised refund. After spending countless hours on their website, which claims to give a customer access to customer service, all of the services links circle back to the website without real access to a person or a refund. I finally just canceled the service without talking to a person. And then lost access to my material and library. This loss of access made me believe my account was closed. Even though I'd never receiving the promised $399 refund.Yesterday, July 20th, 2024, I received another charge from MindValley for $299. This is unauthorized as I'd canceled the subscription. The instructions from the help desk are deceitful as the option to refund or cancel don't actually exist. I've tried to use the chatbox to cancel and it doesn't work. The WhatsApp and text messaging keep sending me to the same inoperable chatbox. All support links send me back to the same website. All help documents are inaccurate. It's the same problem and my personal and financial information is not safe.While the company looks to be legitimate, it is using deceitful dark web practices. They use helpful language to make it look like there are many ways to contact them, but in reality, nothing gets through. And nothing gets canceled nor refunded. They have now taken $698.00 from me and without authorization. I will be forced to cancel my credit card and reattach all my other bills because of the credit card fraud. I would like a full refund and I would like for them to be stopped.Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I want to unsubscribe to their emails and the unsubscribe button wont work and I can not get them to respond to comments I have made on their site and i can not find an emailInitial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was quite surprised when I received a $323.99 charge on my **** card (Invoice INV-******) from Mindvalley for a 1-year renewal of their program. I subscribed to their program last year on a special offer and after minimal use, no longer logged into to their site or used any of their programs for the remaining 10 month. I wasn't aware of any automatic renewal policies, but nonetheless searched their website for a way to ensure I would not be charged again. Although I found some cancellation instructions in their FAQ section, I was unable to find the "Billing" setting in my account as those instructions explained I should. I looked all over in my various account settings and they were not to be found. As a result, I looked for a way to contact the billing **** or customer service ****., but there were no contact phone numbers so I sent an email explaining I no longer use their services and do not want to be charge again for anything including any automatic membership renewals. I included my account number and other identifying information in that email, but I did not receive a response. Then, yesterday, I saw that my credit card was charged for an annual renewal! I checked my email history again and there were no reminders of an upcoming renewal. There were no replies to my previous email asking to cancel my membership with them. Nothing, then bang - another year long renewal charge. My attempts to use the virtual assistants on their website today (via WhatsApp) was no help at all regarding my request for a refund to get information on how to contact customer service through non-automated means. I'm reaching out with the hope that you can assist me in resolving this matter. From a communication, policy transparency, and customer service perspective, ******************** is damaging their brand and has deeply disappointed me by their lack of responsiveness and apparent efforts to keep charging me. Thank you for your help.Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
DearBBB,Please help!Mind Valley auto charged me an annual subscription of $398 when I cancelled the annual renewal months ago. Their website initially provided an auto bot on chat. Thankfully I was kept typing live agent a few times and was able to get a live person to help. (I googled my issue and also saw similar complaints on the same issue about Mind Valley on BBB). The live agent showed me a screen shot claiming that I must had made a typo mistake of my email, thus, the $398 was charged I told him I only had that 1 email associated and the one they showed me on their screen shot of the newly charged $398 IS NOT my email. Pretty disappointed for a company that I initially trusted from the depth of my soul. But this is very much unacceptable. Also,the charge was thru a credit card from previous year. On my account with them the current payment method credit card had expired. So I thought my old credit card was safe. But couldnt believe they still charged from the old card from previous years subscription. Now Im afraid next year its gonna happen again. I will have to disconnect that card which will need to update all my other payment accounts across the broad and cause lots of inconvenience, but I lost trust in them. So I will go ahead and close that old card. Please help!! A company as big as them should not do this to common people like us. Thats just too bad too sad. Thanks tons!Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I cancelled my account with ********************** 2 weeks prior to their auto subscription renewal, but they charged me $299 anyway. They have no live person available for support with this issue. I would like a refund or I will dispute the charge with my credit card company.
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Customer Complaints Summary
94 total complaints in the last 3 years.
20 complaints closed in the last 12 months.