ComplaintsforBeaverton Kia

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** *** sold me a car by buying my car at trade in on or around 2018. The dealership did NOT notify the OR DMV that THEY now own the trade in, not me. All these years later, I am being SUED by a towing company in NV because the car was towed there (the car owned by **** **** and has not been removed or recovered. The RUDE UNPROFESSIONAL *** OF 13 YRS REFUSED TO TELL ME HIS NAME AND REFUSED TO SEND ME PAPERWORK OF PROOF HE SOLD ME A JUNK CAR AND TOOK MINE IN AS TRADE). he claimed every car buyer in OR is required to do the lien release, not the dealer. Really? I went on ******** and asked. I have ***** replies for OR residents who say they have NEVER had to lien release a car at trade in. I went on ******** I have ***** replies from OR residents saying they have NEVER been required to do this. I called 7 dealerships in OR. They ALL said NO, the DEALERSHIP does the lien release, NEVER the customer. I called the OR DMV. They said this ONLY applies when a person sells their own car to another person. The OR DMV said they have NEVER heard of a dealership not doing this for the customer. I was NOT NOTIFIED. I have purchased 5 cars in OR and NEVER heard of this. The *** REFUSED to email me proof of the vehicle I traded in and proof of the car I purchased (trade in VIN kmhcg35c05u359406 ******* accent GT 2005). I have spoken with a lawyer regarding filing suit against the *** of **** *** personally. I have contacted the Oregonian, the Mayor, the city counsel, all major TV stations in ********, and have asked a local celebrity I know in OR w/168,00 Weekly email subscribers to please notify his followers about what the mgr has done and is refusing to make this right (the email went out today). I have a tik tok video out now about this that has been viewed ****** times. I am filing a complaint with *** and BL corporate about this mgr refusing to make this right, refusing to send me paperwork or proof, being RUDE to me on the call. Make this right and prove to me the lien is released.

  Business response

  03/18/2024

  Good afternoon,

  I am not certain how to respond to this complaint. We were completely unaware of this situation until this morning when we received a bombardment of negative social media reviews, a lengthy voicemail to our corporate office, and this complaint. If she did speak with a manager, I don't know who it was and there is no record in our call tracking system. I did manage to find the vehicle that she is referring to in our system though. The vehicle in question was traded to us in October of 2015, not 2018. It was valued at $500 and she provided us with a clear title (no lender), so I am unsure of what she means by a "Lien Release". If she is mistakenly referring to a transfer of title, that would make more sense. However, if that is the issue, we do not transfer title on vehicles that are wholesaled at the auction, instead we provide the previous owner's title and relevant paperwork to the auction. This vehicle was wholesaled on 10/17/2015 at Manheim auto auction in ********. We are sorry that she is having issues and would be more than willing to assist her, but we can not do so unless she reaches out to us. Additionally, the Lanphere Family has been doing business in Beaverton for ************************************* any of our other stores would decline assistance to a customer and certainly would not tell them that they were "stupid", which is what she stated in her social media posts. Please have ***** reach out to me, the general manager *****************, directly at ************ and I will be happy to assist her with her issue.

  Customer response

  03/19/2024

   
  Complaint: 21447588
  
  I am rejecting this response because:

  Instead of taking ownership of the issue they created, they have lain blame on everyone but themselves.

  First, blame upon me for expecting them to do what every dealer does (remove the trade in customer from their trade in title). Second,  force me to make over 25 phone calls to request help. Third, place blame on the ***************,  which said **** of MV states their manager "lied", then blame the wholesalers who told me EVERY dealership (except them), actually does clear the title before attempting to sell a trade in; then blame the towing company.  The only place not taking responsibility for the issue (still not resolved with the ***** are they who caused it.

  A ** state trooper and local Sheriff,  an ****** judge and attorney,  and myself have worked with the *** to attempt to find a solution.  But ******** has decided I should do their job for them. 

  My bad reviews online in various social media outlets shall stand, so thousands of other ****** residents will know **** *** deflects, accuses the customer,  side steps, avoids and tries to ensure anyone and everyone but themselves,  who caused the issue, solve it for them. 

  A ** state trooper contacted the Oregon *** to assist,  but the dealer who caused it says hey, customer,  take the blame and figure it out.

  The bad reviews will remain. I've now received over ***** replies on FB from ****** residents spreading the word.

  Of course, the dealership will blame me, the tow company,  the ** Police, the Oregon ***, the Wholesale company,  who, by the way, told me, well, I'll let them tell **** ***. 

  All they had to do was say, gee, golly, shucks, we messed up, let us fix it. Instead, let's blame anyone we can because this is the customer's fault and problem that we are lacking follow through,  integrity,  ownership and class.

  The bad reviews will remain in order to protect others from their lack of understanding.  

  
  Not Sincerely,
  
  ***********************

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our 2017 ***************** in for service as it has been having intermittent check engine light coming on and some noticeable vibrations and high speeds. They, Beaverton Kia, on 12/2/2022 gave us an appointment to drop off the vehicle at 7:00 on Friday 12/16/2022. We get there to discover they have no intention of working on the vehicle that day but now want us to spend money with them on a rental car for the next 3-5 days... that's the first shady practice. Once our vehicle has been checked we go back in to learn that they find no evidence of a check engine light, calling us liars... and after performing a Road Force test they determined the vibration is caused by bad rear tires. Their solution to this is to sell us a new pair of tires that they can have available in 3 days.... what a load of BS.... the tires that are on the vehicle are in almost new condition. and a Road Force test is a measure of the balance of the tires on the wheels... why not just do a Road Force balance and re-check? Nope... let's just keep selling.... now we are out the cost of the rental car and the $160 diagnostic fee that was just a bunch of smoke and mirrors. I'm not sure if this is just bad business practice or lazy mechanic. Either way I am very angry and would like an apology and a refund.

  Business response

  12/30/2022

  Hello ********************** ,
  
  I apologize that you are unhappy with the outcome of your last service visit with us. Looking into the appointment it doesnt look like the check engine light was added to the appointment or on the repair order at check in.  We didnt look into an intermittent check engine light because it wasnt on the work order or preset at time of service.  Our diagnoses times are running about 3-5 days which is what we told you when setting the appointment and again at check in.  *** does not provide rental cars while your car is in for service so if you needed transportation while the car was in for service we do offer discounted rental cars but I dont show that you received one or got charged for one from us. I understand that it can be frustrating that you recently purchased new tires elsewhere that exceeded road force test limits.  A road force test is the measure of hard and soft spots on the tire as it goes around, not the measure of the balance on the wheel, a tire can be balanced and not pass a road force test causing a vibration.   Since you didnt purchase those tires from us we couldnt warranty them for you so offered to sell you 2 new  factory match tires to remedy the concern you can in for.  Unfortunately, we dont stock these tires and would have had to place a special order for them which would have taken a few days to get in.  Since you decided not to complete the needed repair with us we did charge a diagnoses fee of $159.95.  The diagnoses fee is not a hidden fee and was discussed at the time that you dropped off the car and is something that is very standard in when having a vehicle diagnosed at a service facility. You do have 60 days to use that diagnoses fee towards the needed repair if youd like to get that done.  
  
  If you have any further questions please feel free to reach out to me directly.
  *******************************
  ************

  Customer response

  01/04/2023

   
  Complaint: 18615867
  
  I am rejecting this response because: I find ********************** response to be either disingenuous of just plain misinformed. 

  This is the second time the vehicle has been in for the Ghost or Intermittent Check Engine Light. I am mystified that your technicians can neither find or recreate a problem that occurs quite regularly during normal day-to-day driving. One of the reasons we brought the vehicle into you facility is the have a record that this has been happening for some time, more than two years, so when this mysterious problem becomes an significant problem there will be a record of our bringing it to you for diagnosis. The fact that there is no record on the service report of this problem tells me your service advisor was not listening to my wife or just disregarding her statements. She has assured me the first thing she told the service advisor was about the intermittent Check Engine light. For your advisor to say otherwise is just lying.

  As to the vibration and the Road Force testing of the wheel and tires. Here I have to disagree. I feel you have been misled or just not given all the information. I will admit, though I am aware of Road Force balancing, I was unaware of the test being applied to hard and soft spots on the tire. After visiting several tire specialist in the area, *******************, Discount Tire and ************* I learned that is also a test of the hard and soft spots on THE **** SIDEWALL THAT CAN BE CORRECTED BY UNMOUNTING, CHANGING THE ORIENTATION OF THE ******* **** COMBO AND REMOUNTED AND REBALANCED. A service all these tire professionals offer for roughly $25 per wheel/tire. They all also agreed that if a shop has the equipment to perform a Road Force test the are also able to perform the aforementioned fix whether or not the tire was under warranty or sold by them. With that information I again disagree with the general business practice that smacked of taking advantage of a woman by attempting to sell her new tires when your shop is clearly set up and able to to the less expensive fix.

  All of this coupled with the ridiculous policy of setting appointments for work that will be stated in 3-5 days in the future while you store my vehicle in an unsecure offsite location, I saw it parked near the ******* restaurant a couple of blocks away in an open unsecured lot... what kind of BS is this? Neither my doctor nor my dentist set appointments and expect me to show up at the arranged time and then wait a day or more to be seen, neither does my ****** or any other service where an appointment is required. If there was a day delay I probably wouldn't notice, but to have a delay of 3-5 days and then commend yourself for being so efficient is just plain idiocy. And please don't say this is the norm as I checked with other mechanics and found it is most certainly not.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Found out my engine had been recalled. On the dash was showing the engine, oil, and esc light, which were not on the dash before and there was nothing wrong or weird going on with the car prior to the incident to even indicate that something was wrong. Contacted the kia ************ and they had towed it to beaverton kia dealership where they replaced the engine. Waited 2 MONTHS to get my car back, the dealership let me leave with the *** and Eps light on the dash, and couldn't give me a reason why the lights were still on. I had it for 3 days, it drove okay and now it no longer drives nor does it start. I was stranded because the car wouldnt start again giving the same issues as before the recall repair was done and from my knowledge when doing a recall repair the vehicle HAS to be in safe driving condition. On the dash it only shows ************ Eps and battery light. Found the Serpentine belt already coming apart and misplaced which the dealership had argued with me saying i was fully aware that it needed to be replaced when they had not communicated that to me clearly at all and misplaced it after putting in the new engine,and found strips of the belt. Also had found out the entire engine block ROCKS BACK AND FORTH while car is in motion. If I had driven the car any longer the belt would have completely snapped and would most likely result in an injury or worse. With the Engine movement that is also going to cause other damages to the car and more safety hazards. And after taking my car back the second time i was informed they had broken the axle and they knew that before they sent me on my way the first time. Got to talk to the general manager and he said he doesn't want me as a customer and said that i was the one being rude when i had given them nothing but ***** and patience. i have been treated like absolute garbage by these people and all i wanted was communication, and for repairs to be done correctly the first time. NOT HELPFUL WHAT SO EVER. f*** yall fr

  Business response

  11/12/2022

  This customer had her vehicle towed to our service department needing an engine replacement. The vehicle was no longer covered under warranty but due to a recall, the engine replacement was covered by the manufacturer and the repairs were done at no cost to her. Due to supply limitations it did take two months for us to receive and install the new engine but recently that is very common. During our inspections we found multiple other issues with the vehicle which were not covered under the recall including the worn belt and many electrical issues. The problem with the axle could very well have been due to the the age and mileage of the vehicle combined with the fact that it had not been maintained very well. However, our shop ******* said that there was a possibility that the it had gotten damaged when they were putting it back together so we replaced it again, at no charge to her. When we called to inform her of the additional problems, she replied "I don't want to hear your (expletive) recommendations. Just fix what's under the **** recall". I have to say, throughout the entire process, she was verbally abusive and extremely disrespectful to everyone that she dealt with here. She yelled at our employees using obscenities on multiple occasions and had a total disregard for any other customers that were present. We finally told her that we would finish the repair but when it was done, she was not to return to our business for anything further. That she would even refer to herself using the words ***** and patience is absurd.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 2nd 2022 we dropped off our 2012 ************ 5XXGR4A68CG07. The car was working perfectly until the engine light came on the last week of May. Salem *** was over booked and unable to see us soon. With this being our only vehicle we had to call around and Beaverton was available on June 2nd. June 28th 2022 we received a text the car was ready for pick up at 11am. Enterprise rental called at 3pm that *** stopped covering the rental and we where responsible for the rest of the day, we had to leave work early and arrived at Beaverton at 5pm to find out the car was not complete. In our trunk we found the barriers that go under the car and we called an employee over and he said they where ours that an employee just forgot to put them back, after discussing that we did not drop off our car that way, they told us to come back the next day to pick it up. They called enterprise to get the rental for another day. The next day we picked up our car and headed home when we arrived we found two s**** bolts on our seats and called them again and they said the screws belonged to the splash and that we were good. Later that night we realized our front left light was out. We made a complaint that we where unhappy with our vehicle not being inspected properly. Employee stated my vehicle is already 10 years old. Two days later a new traction light came on then we opened our hood and found out it doesnt stay lifted. This vehicle is my number one priority, it has always been well taken care of and has never had issues besides the recall we needed fixed. I dropped off my vehicle needing one thing fixed and picked it up with 3 new problems that I did not have before. Im left with a poorly serviced vehicle and would like this to be resolved. Like I mentioned this is my only vehicle and it is our biggest priority as ******* our only way of transportation.

  Business response

  08/05/2022

  Tell us why here...The customer originally brought their vehicle in because the check engine light came on. After diagnosis it was determined that it needed an engine. When the repair was completed we notified the customer that it was ready for pickup. In our error the tech had left the splash guards in the trunk. As they stated we sent them home to return the next day to pick up the vehicle after the work was fully completed which they did. I believe it was the following day that they called in to let us know that the headlight was not working. The service advisor told them that could just be a loose connection but it was most likely unrelated to the engine replacement. We set an appointment for them to come in on the 14th of July so that we could look at the issues for them. They never showed up for their appointment and did not contact us again. After receiving this complaint we reached out to them again, discussed the issues, and set an appointment for them to come in.They came in on Saturday the 29th of July and we diagnosed the vehicle. The traction control system has a bad sensor that causes the warning light to go on and off intermittently but is still operational and the headlight is a burned out bulb, neither of which were related to the engine replacement. We offered to fix them both with them only paying for the parts and us doing the labor for free. They declined the repairs and left. Since they came in on Saturday and the service director was off, she called them on Monday to check in. He said that he was busy and he would call back but we have not heard from them again. Their vehicle is over 10 years old with more than ******* miles on it. I understand that it is their only mode of transportation and it is frustrating when things keep failing but it will only get worse as both time and miles increase.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩