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Business Profile

Wholesale Bikes

Upzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bikes.

Reviews

Customer Review Ratings

3.57

Average of 14 Customer Reviews

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Review Details

  • Carol F

    Date: 10/10/2024

    Carol F

    Date: 10/10/2024

    Highly recommended. Their customer service is second to none. I was able to get a very good deal from them.

    Upzy

    Date: 10/13/2024

    Thanks so much for your kind words on our customer service and our deals!!

  • Margaret A

    Date: 08/15/2024

    Margaret A

    Date: 08/15/2024

    they are a ripe off the quality of the bike is worth that of a kids $59.00 bike and they are very misleading totally different bike from the page I was viewing and the want to charge $888.00 For me to send it back. it will be over $300.00 for shipping not to mention at stock fee!very sad

    Upzy

    Date: 08/28/2024

    Hi ********.  For full transparency, you ordered the Brizon Galaxy G1 which is found here: *********************************************************************************************************************

    There is nothing "misleading" and "totally different" from the bike on this page.  We shipped you the Galaxy G1 that is exactly shown as per the pictures. You willingly purchased it at its current price of $888.95 (as of Aug 28, 2024). There was absolutely nothing wrong with the bike, you simply had a case of buyer's remorse. In a case where there is nothing wrong with the bike and there was no shipping damage, customers will have to return the bike themselves as per our policy.  It definitely does not cost "over $300" to ship the bike back, that is an  exaggeration.  We know this because we shipped the bike to you at a small fraction of your claim of "over $300".

    Your entire purchase is in accordance with our transparent, above-board policy.  We apologize if the bike is not what you wanted when you received it.

  • Martin S

    Date: 03/26/2024

    Martin S

    Date: 03/26/2024

    Excellent shopping experience and responsive and trustworthy ownership. Highly recommend.

    Upzy

    Date: 03/27/2024

    Thanks for your review, it is greatly appreciated!

  • Stanley K

    Date: 03/10/2024

    I love buying from Upzy! They have courteous staff and kept me updated during an anxious period when the gift had to be delivered before my sons birthday. Thank you for being kind and communicative during the process!

  • Tonya O

    Date: 12/12/2023

    Tonya O

    Date: 12/12/2023

    LIARS!The shipping is NOT free. When I placed the item in my cart and calculated shipping it said free. I chose to pick up my item instead and only AFTER i paid for the item I got an email stating they all of a sudden changed it to where you CANT pick it up AND all of a sudden shipping isnt free. They wanted to charge $250 shipping but as a courtesy would bring it down to $150. Absolutely NOT! These people are liars. I have pics of it all.

    Upzy

    Date: 12/21/2023

    This customer purchased a TaoTao item, the only brand that allows for customer pickup directly from the manufacturer's warehouse at a lower price. To have it shipped requires payment of a higher price. This is clear on all our TaoTao listings and on our shipping policy pages.  

    -This customer was aware this was a pickup because we spoke to her prior to the sale - she had agreed to the lower priced pickup option.  
    -However, due to the warehouse being extremely busy during the Christmas season, the manufacturer temporarily disallowed pick-*** from their warehouse. We informed the customer and requested her to pay the additional payment to ship (instead of pickup), but she refused. 
    -Ultimately, because we felt bad, we made an exception and shipped the item to her at no additional cost. So essentially, the customer not only paid a LOWER pickup price, but she did not even have to go through the hassle of picking up the item herself. We, as a company, absorbed the shipping costs and shipped it to her at no additional cost.  

    We have screenshots of our entire communication with her. Thank you.


  • Peggy B

    Date: 11/27/2023

    Peggy B

    Date: 11/27/2023

    Terrible ** says free shipping then trys to get more money. Has my money on hold . Won't cancel my oder it's my grandson Christmas present they are ruining my Christmas. Cancel my order please . Terrible stay away.

    Upzy

    Date: 12/01/2023

    This customer's order was approved and has been fulfilled with the item shipped. The customer is happy with the outcome as her grandson will be receiving the Christmas present ordered. Thank you.

  • Hans S

    Date: 10/19/2023

    Hans S

    Date: 10/19/2023

    I am thrilled to share my overwhelmingly positive experience with UPZY company. My journey with them has been nothing short of exceptional, as I have made multiple purchases, including an inquiry for a special order part for my beloved NAKTO E-bike. The customer support team at ********************** has truly exceeded my expectations, showcasing their unwavering commitment to providing top-notch assistance.In particular, I had the pleasure of interacting with *** from the support team, and I must say that his professionalism and dedication left an indelible impression on me. His knowledge and willingness to go above and beyond to ensure my satisfaction were truly commendable. It is evident that UPZY understands the paramount importance of exceptional customer support.I wholeheartedly recommend UPZY to anyone seeking a company that not only offers a wide range of high-quality products but also places an immense emphasis on customer satisfaction. Their outstanding service, coupled with their genuine care for their customers, makes them a truly deserving choice for your business.

    Upzy

    Date: 10/20/2023

    Thank you for your review and kind words, it is much appreciated!

  • Chaz A

    Date: 10/03/2023

    Chaz A

    Date: 10/03/2023

    Love this company, have been buying from them for 3 years now. Especially *****, always answers my questions by email quickly. Highly recommend this company.

    Upzy

    Date: 10/06/2023

    Thanks for your review! It is very much appreciated!

  • Ted L

    Date: 05/17/2023

    Ted L

    Date: 05/17/2023

    Upzy.com is great. They have so much stuff that it was a little bit daunting to go through all their products at first, but I heard from my neighbor they have good prices for offroad stuff like atvs, and was pleasantly surprised at the inventory. Ordered a vitacci utv, was a little hesitant at first since it was an expensive item and also not sure how it was gonna be shipped, but everything happened smoothly. The shipping carriers called and delivered, and when I had a question about one of the parts, they were able to help me out with it. I'd come back and shop here again!

    Upzy

    Date: 12/21/2023

    Thanks for your review, it is much appreciated!

  • Marcus R

    Date: 12/22/2022

    Marcus R

    Date: 12/22/2022

    I had an excellent shopping experience with upzy. Had to get an atv delivered before christmas for my son, and it came a few days early!! I will definitely be doing my christmas shopping again with upzy in the future! This is after a horrible experience on another site where something was in stock but actually wasn't. nice to know that a "mom and pop" shop like upzy really cares about its customers

    Upzy

    Date: 12/23/2022

    Thanks for your review! It is much appreciated!

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