We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dermatologist

Bend Dermatology Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Bend Dermatology Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bend Dermatology Clinic has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bend Dermatology Clinic

      2747 NE Conners Ave Bend, OR 97701-8738

    • Bend Dermatology Clinic

      413 NW Larch Ave Ste 202 Redmond, OR 97756-1396

    • Bend Dermatology Clinic

      1900 Main St Ste A Klamath Falls, OR 97601-2629

    • Bend Dermatology Clinic

      2747 NE Conners Ave Bend, OR 97701-8738

    • Bend Dermatology Clinic

      2855 NW Crossing Dr Ste 104 Bend, OR 97703-7049

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in for an appointment because I have human fleas and prayed that they could help me,but they did nothing and said I would be over with this in 2 weeks and that was ***** of 2022,well I still have them and they sent me a bill for ****** and I asked them to please refund me,but they refused and lowerd it to 150.00.I paid most of this but feel I need a refund,they did nothing but lie.

      Business Response

      Date: 01/16/2023

      The patient was initially scheduled 05.04.22 for a rash located on several skin surfaces. At the time of service, she presented with a ****************** card. **************** was only eligible for ******** Part A (hospital) on the date of service. She was seen previously at urgent care and prescribed triamcinolone cream which she had not used prior to her appointment with our office. ********************* PA-C performed a full body skin check. Per ****** findings, there was no evidence of anthropod bites, *******, or live insects,however there were a few scattered excoriations (skin-picking). ***** thoroughly explained to **************** that she did not see any evidence of infestation and advised that it was OK to use OTC anti-itch products such as calamine or ***** lotion as needed for itching. While ***** could not substantiate **************** claims of human fleas, she did perform a full body skin exam and provided a thorough explanation to the patient with recommendations. We believe the charges are justified. Additionally, if *************** can provide insurance coverage information for provider fees, as long as within timely filing guidelines, we are happy to attempt rebilling. However,there is no coverage with ******** for provider services at this time.

      In August 2022, *************** contacted the ********************** and our company agreed to discount the services at that time. *************** also agreed to a four month payment plan to pay off the balances after discounts. The patient made a payment in October and November 2022, but has failed to make her agreed upon payments. As explained by our billing office, no additional discount will be given.

      Customer Answer

      Date: 01/16/2023

       
      Complaint: 18811520

      I am rejecting this response because:I diddnt have a full body check-up and Im the one that said I use calamine lotion.she only looked at my feet and these fleas go into the skin so you dont see them,and I didnt go in for a rash,I went in to get help getting rid of the fleas.They didnt help on anyway--they just made me feel worse--

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have Human Fleas and I was praying they could help me---but the doctor ********* what you have been doing and you should be done with this in 2 weeks--I cryed when I left there building-- that appointment was--May 4th and its the end of July now,and they billed me for--192.54---They shouldnt be paid for something they couldnt help me with..

      Business Response

      Date: 08/10/2022

      The patient was initially scheduled 05.04.22 for a rash located on several skin surfaces. At the time of service, she presented with a ****************** card. **************** was only eligible for ******** Part A (hospital) on the date of service. She was seen previously at urgent care and prescribed triamcinolone cream which she had not used prior to her appointment with our office. ********************* PA-C performed a full body skin check. Per ****** findings, there was no evidence of anthropod bites, *******, or live insects,however there were a few scattered excoriations (skin-picking). ***** thoroughly explained to **************** that she did not see any evidence of infestation and advised that it was OK to use OTC anti-itch products such as calamine or ***** lotion as needed for itching. While ***** could not substantiate **************** claims of human fleas, she did perform a full body skin exam and provided a thorough explanation to the patient with recommendations. We believe the charges are justified. Additionally, if *************** can provide insurance coverage information for provider fees, as long as within timely filing guidelines, we are happy to attempt rebilling. However,there is no coverage with ******** for provider services at this time.

    Bend Dermatology Clinic is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.