ComplaintsforA Superior Property Management Company LLC

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am renting an apartment managed by the Superior Property Management Company of ****, ******. I took possession of the apt. on July 17, 2023. In early October they inspected my apt. I was unaware they were coming because they only notified me by email, an account that I rarely use or rarely check. The apt. was a little dirty since I didn't know they were coming and so, hadn't cleaned it. Two weeks after the initial inspection they came back to check whether I had cleaned the apt. to their satisfaction. Again, they only notified me by the same email that they were coming in to reinspect the apt. and since I didn't know they were coming, or that they had even been in the apartment, I had still not cleaned it. On the evening of their 2nd visit to my apt. I decided to check the email I rarely use, and I saw that they had posted a violation notice to me which stated my place was dirty and cluttered. During this entire time, I was literally working 12 hours a day at my job. On the night they notified me that the place was dirty, I spent 7 hours cleaning it. I was up until 4 am doing so. The next morning, I notified them and said I had cleaned the place and they thanked me. The next day, they fined me $50, even though I had cleaned the place thoroughly. When I objected to the fine, they said to send photos as proof of my cleaning and they would waive the fine. I sent the photos, but they still have not waived the fine, and they have threatened to evict me from my apt. if I don't pay the fine. When I was taking photos, I discovered a large rectangular hole in the wall near the front door. The hole is 3 feet high and nearly 2 feet wide. A large mirror had been placed in front of the hole to cover it up. They were aware of this huge hole when I moved in, and yet they didn't disclose it to me. I discovered it when I was cleaning the apt. They need to waive the fine immediately, and they need to stop threatening me with eviction over it. Rent: $1,650.

  

  Business response

  11/20/2023

  Hello,

  We inspect our rentals three times a year. It is in our lease and we tell renters before move in.

  Not only do we mail the notification for the inspection, we email as a courtesy. 

  The morning of the inspection we send a reminder text. Our goal is to give plenty of time to get it organized and clean for photos we send the owner. 
  

  if he never knew we were coming, then I understand I read messy. So thats why we gave him a friendly reminder and went back.

  The reminder stated if it wasnt cured, there would be a $50 charge.

  The home was worse than the first time. I was genuinely concerned when I saw the photos and wished we would have a 30/14 notice instead of a small fine. 30/14 is to cure In 14 days or move in 30.

  His bathroom sink was full of rocks.

  The kitchen stove (glass top) had heavy machinery on it. 
  

  The last thing on my mind was the fee. I told him I would gladly waive the fee if he would show pictures he cleaned it.

  He ignored me for two weeks. I gave him a deadline. He didnt send photos. I reached out again. He asked me to take his word. I told him I wouldnt be doing my job.

  He finally sent photos, just before posting this. Then told me he stopped a check to the small fine. 
  I have no idea why he did that. I told him multiple times, the fine was waived if he could show the home was clean. 
  Which is generous considering I had someone out to inspect two times. 

• Initial Complaint

  09/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hi,It was recently brought to my attention that Superior Property Mgmt filed a litigation case against me which was dismissed and closed (copy sent to Superior Prop. Mgmt) yet proceeded to hire a third party collections agency to obtain funds in the amount of $3,847. Superior Prop. Mgmt did not return my deposit in the amount of $3,256.94 (copy of lease also sent to company).The company has not only kept all funds from my deposit of the home rental, but is seeking the addition of funds totaling $7,103.94.I only discovered this issue when my application for housing was denied. I immediately contacted the collection agency and the Deschutes County Court as well as Superior Property Mgmt who is adhering to their claim against me. I've attached the lease agreement, the case dismissal, and the collection agency's claim against me shown on my Experian Credit report. I do not have legal representation and do not know how else to proceed. I appreciate your assistance in the matter and hope to have some resolution so it does not happen to someone else. Sincerely, *************************************** ********** Request : Removal of collections $3,847. The company never returned my deposit in the amount of $3,256.94. Above all else, I am asking for the removal of this on my credit report and for the company to provide signed and /or notarized documentation stating they will cease all further demands and actions of obtaining funds from me ie in court of through any third party collection agency

  

  Business response

  09/27/2023

  To whom it may concern, 

  I have attached a copy of the tenants final accounting disposition. Her deposit was applied to what she owed but she still owed more. We attempted to reach out to her multiple times to set up a payment plan(also attached), so she was aware of this balance. 

  We then filed in small claims and after multiple tries we were unable to serve her. So, the small claims file we started was dismissed. Not the fact that she didn't owe the money, just that we could never serve her the papers, so we could never go to mediation or in front of a judge. 

  Once small claims wasn't an option, we sent her to collections. 

  You can see in the final accounting that she owed a lot of money for various reasons. But the majority was for rent and the fact she repainted most of the house in awful colors, which is against her lease. If getting this off her record is the big concern, she should have agreed to a payment plan in the first place. I would be willing to offer that now, but I do not believe the collection agency will let me do that. 

  

  Business response

  09/27/2023

  I'm not sure if my documents attached the first time. 

  Thank you,

  *****

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There have been multiple problems since we moved in, having Superior as our landlords, October of 2021.To start, we moved in to the house with a gas leak that was so dangerous the gas company said we needed to vacate the premises immediately this was at our own cost.2. There was a washer and dryer in the unit upon moving in and we were told these were part of the rental, once we filed a maintenance request for said washer and dryer we were told they were not in the rental agreement and that we needed to move them ourselves, after months they finally agreed to have removed.3. A stovetop fire in a pan, March 2022, we went to extinguish fire before it got out of hand with the fire extinguisher that was provided by the landlord, it was a dud and did not work causing more damage and endangered my daughter, our dogs and ourselves. A request was put in March 17th, 2022 and we didn't get any help and still have not and it's now almost August 2022. After 3 different people were sent to our house to address the problem we've yet to hear any updates and continue to have to reach out without response.4. Poor communication, we live in a HOA neighborhood and must adhere to the standards placed, we were not told about this before moving in and have now inquired fees because the landlord does not pass on the information in a timely manner, but refuses to remove fees even after we have complied and gotten the yard to code.5. After reaching out multiple times to the property management, I have gotten threatening emails in response from ***** (owner) about kicking us out, as well as harassment through her responses back to me. She has requested reimbursement for; the time she has "wasted" in emailing us, for postage of letters that we are required to have since were renting, and more. She also ignores any and all phone calls from me. Send me automated emails that she is out of the office until July 6, 2022 even though it's the 28th. She changes date ***************.

  

  Business response

  08/03/2022

  Hello,
  In response to ******'s first complaint, I would like to say I was never made aware of any gas leak. If that did happen, I am so sorry and grateful everyone is ok. As far as the washer and dryer, they come with the house "AS IS" and that is also made clear before taking possession. I've attached a lease to verify that. Yes, she started a fire and couldn't use the stove. She was required to pay for those k**** and handle but we assisted in her finding them. It hasn't been an easy process and has taken a while. I just confirmed today that those are no longer available and so most likely a new stove will have to be purchased. 
  The main problem is the *** violations. The tenants were made aware of the *** before move in (see attached lease). One of my staff inspected the home in May and verbally told her she needed to spruce up the yard, get rid of the weeds etc. A few days later that was followed up by a friendly email. A couple weeks later the *** sent us a letter - a warning. That was promptly given to ******. When she refused to remedy the items another violation was given. I shared proof of documentation of all of this with her.
  Yes, of course I am going to charge the fee that we are entitled to charge to pay for our time and postage. This tenant started a fire in the home, wouldn't maintain the lawn, parked a trailer illegally and had a dog that barked often. She was warned by both my company and the *** many times before any fines were charged. She even emailed us telling she refused to move the trailer and we said the *** will give you another violation. In the end the *** was forced to assess an automatic $100 month charge for violating so many CCR"s multiple times. At that point she gave notice to move out.
  Thank you for your time.

  Customer response

  08/10/2022

   
  Complaint: 17639823
  
  I am rejecting this response because: we communicated clearly and effectively for the oven and *** notices. We replaced the stove k**** and notified multiple in the ***** office multiple times, only the handle was unable to be replaced. This has been an issue since March 15, 2022 and have now been without a workable and safe oven for 5 months. Weve stated were happy to replace the entire stove out of our own pocket and continue to have our phone calls ignored and not returned, as well as emails ignored without any response to help in resolving this issue. 
  Weve also been in contact with the *** and have had fees removed due to a communication gap between the ***, ***** and us week after week. I have shown proof of the fees being removed but these are not being reflected on our renters portal. We shouldnt have to reimburse what postage of time because this is the job and duty of ***** to communicate effectively with their tenants, especially when they refuse to over the phone. 
  the gas leak when we first moved in was communicated to ************************** and *****, its not our fault if that wasnt communicated to the owner of *****. If the washer and dryer were from previous tenants then they should have been removed after they vacated the property and not fallen on to our shoulders. In June these were finally removed and we appreciate the cooperation in getting these out of the house. 
  mom regards to other problems with the house, weve been told by ***** to not put in maintenance requests because quote our office takes too long and most likely wont get to fixing the problems, so its better if you fix yourselves. But our lease states to not do this so we havent and continue to put in requests. Again, this is why I offered to replace the entire oven and even have it installed and checked by the gas company to ensure its functioning properly and safe. But my phone calls are ignored, everyday and multiple times a day. 
  I would appreciate some communication and effort towards solving the oven issue so we can leave the home in better condition than what we moved in to as well as be able to use an oven and not have to worry about the door potentially falling off onto one of us, our daughter or dogs. 
  
  Sincerely,
  
  *************************

  

  Business response

  08/23/2022

  Hello,

  I am completely surprised by this response. We are in constant communication with ******. I have all the emails to prove it.

  We came to an agreement just last week about the stove she set on fire. We were ordering the missing parts but she found one less expensive. We went out of our way to **** our rules and accommodate her hiring the company and doing the repair herself instead of our company to save her money. I really don't know what else we could do for ******* 

  As far as the The **** they ***** the fees and they report that to us. If in fact, there was an error and the *** waived a fee, they would tell us and the would most definitely be passed along. 

  Customer response

  08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I am my roommate were renting a property from the management company. We gave her notice in a timely manner and had the place professionally cleaned and also have a receipt for the cleaning. Not to mention we also had inspections out of the property from the property management company and the representative said that it had looked very clean in the time that we have been occupying it. However when we got The confirmation for the deposit being returned they were keeping $1900 of the $2100 deposit. I believe they are inflating the service cost to clean the place in order to keep our money and profit off of our deposit

  

  Business response

  05/06/2022

  Hello,

  I've attached a few photos to show the home needed cleaning. I also attached the final accounting. You can see he owed rent, utilities, cleaning, there was smoke in the garage that needed removed. I did send a check today for 20% of the painting **** to account for normal wear and tear (hanging photos and what not). I don't employee the cleaning company inhouse, they are independent contractors and I make no profit off their bills. Thank you.

  Customer response

  05/21/2022

  Hello, I had filed a complaint previous to this one and have been waiting on a response from the cleaning company involved in helping bud clean our previous residence this is in regards too. For just over a year I and my roommate rented from Superior Property Management in ****, ** and amongst many complaints of our stay at their property we have had a large problem getting a civil and rectified Resolution to our issue. When we moved out of this location the property management company charged us a much higher and unreasonable amount for cleaning the location we stayed in ( Roughly $1,900 cleaning) for a **** sqft duplex. During our stay we reached out personally on several attempts to have them deal with the noise complaints from the neighbors, that eventually lead to us moving out. Which later we came to find out had already been a previous issue for the previous tenants according to neighbors thatd spoke with them. We had two walk through inspections and both done by a gal named ******* who referred to our home as above average when it came to cleanliness and condition. When moving out we had a minor dispute with the rental company and were extremely disrespected and treated poorly which I believe had lead to them price gauging our rental security deposit to take advantage of us in a wrongful and pitty way. We had a Grade A cleaning company come out and make sure the entire place was up to par and ready for new tenants. However my other roommate had stayed there after that which did lead to some clean up in the refrigerator and some of the cabinet areas needing another wipe down and cleaning but nothing ****** critical. Since the last complaint I was able to acquire a invoice describing what had been cleaned by the cleaning company who is also open to doing a written testimony in regards to our situation. The rental company is claiming $1900 was adequate for the cleaning of our place but this is extremely hard to believe.

  

  Business response

  05/23/2022

  Hello,
  
  I've already responded to this tenants original complaint and the case was closed. I'm not sure why he is making another one. I don't have any new information to add. However, I will clarify the house cleaning **** was for $635 not $1900. 

  Customer response

  05/24/2022

  Complaint: 17238375
  
  I am rejecting this response because:There has no reasonable solution to this issue, the rental company certainly went out of their way to charge/pay exacerbated prices for the cleaning services provided even after the entire place had been professional cleaned disregarding (the refrigerator and a few small things). However there is no need to have collected $1,900 of our security deposit due to that. The professional cleaning company that came out had mentioned in the services provided they did all the things they listed from the rental company that needed to be done. Personally our experience was awful with the rental company and believe we were personally taken advantage of and preyed on because of their own prejudice. In the contract and in ****** it even states the cleaning services if needed must be reasonable *** I believe 100% they were not nor were they needed. 
  
  Sincerely,
  
  *************************

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