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Business Profile

Auto Repair

Jerry's Automotive & Diesel II, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jerry's Automotive & Diesel II, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jerry's Automotive & Diesel II, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26, ****, I paid $145 to ******* Automotive and Diesel to perform a pre-purchase inspection of a 2012 **** Expedition that I was considering buying. I live in the ****** area and the seller was about 2 hours away from me. I told the person at ******* that I needed the vehicle to tow a large trailer, that I hadn't seen the vehicle in person, and that I was counting on his information to make a purchase decision.*****'s identified three minor issues: "Recommend to replace belt and service engine, left rear turn signal not working." I was told that the Expedition was in very good condition. Based on that information, I purchased the vehicle for the seller's asking price. If I had learned that any expensive repairs were needed, I would have either declined to purchase the vehicle or attempted to negotiate the price.After the purchase, I made an appointment with my mechanic to have the recommended service performed and to have them look it over. My mechanic, ********* Automotive, identified about $5,000 in additional needed service. The most expensive issue was that the shocks/struts were original to the vehicle (which had over ******* miles on it) and were completely worn out. This is approximately a $2,000 repair, and since I need the vehicle for towing, it's important. They also found a power steering leak and several other issues with fluid quality.I called ******* to ask what they cover in their pre-purchase inspections and was told that they do look at the suspension and that they must have missed that it needed repair. I also think they should have found other issues, especially the fluid leak. I requested that they resolve this by performing the work at a discount and they declined. I asked if they would refund the inspection cost. They said they had a customer in the office and they'd call right back. They didn't call back.I believe they didn't adequately perform the inspection, and as a result I am out thousands of dollars.

      Customer Answer

      Date: 05/15/2023

       Hi,

       

      Jerry's Automotive and Diesel contacted me and offered a refund.  My complaint has been resolved.

       

      Thanks,

      *********************

    Jerry's Automotive & Diesel II, Inc. is NOT a BBB Accredited Business.

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