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Business Profile

Hotels

Super 8 Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at this business in July 5-6 of 2021 for a 1 night stay. I paid my entire balance at the time. On September 18, 2022, they charged me mysteriously for $64.50, even though I didn't stay at their location, nor was even in ******. I was back in ********** at my home. When I contacted them to ask them to credit me back, they refuse. The manager, *****, and ******** lead, ****, said that I've already been credited for that amount of $64.50 back in July of 2021. That is simply not the case. I've sent over screenshots and supporting documentation to show their unfounded claims. I've shown the payment I made for the 7 rooms I used back in July 5-6 of 2021, as well as another screenshot that shows the erroneous charge they made to my credit card in September of 2022. Please help me get my money back! Thank you!

    Business Response

    Date: 11/09/2022

    BBB Case #: 18350445
    Hotel Site #: 14766
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ********************;at the Super 8 by ******* property in *****************. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 14th. As a company, were committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

    *******
    Liaison, *************************************** & Resorts, Inc.
    Office: ************

Super 8 Inn & Suites is NOT a BBB Accredited Business.

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