Complaints

This profile includes complaints for Columbia Asthma & Allergy Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Columbia Asthma & Allergy Clinic has 10 locations, listed below.

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  Columbia Asthma & Allergy Clinic

  8740 SE Sunnybrook Blvd Ste 300 Clackamas, OR 97015-5737

• 

  Columbia Asthma & Allergy Clinic

  2185 NW 2nd St Ste C McMinnville, OR 97128-9134

• 

  Columbia Asthma & Allergy Clinic

  1960 NW 167th Pl Ste 102 Beaverton, OR 97006-4805

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  Columbia Asthma & Allergy Clinic

  9735 SW Shady Ln Ste 102 Tigard, OR 97223-5481

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  Columbia Asthma & Allergy Clinic

  831 NW Council Dr Ste 203 Gresham, OR 97030-3723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is impossible to get ahold of. After months of calling/texting/voicemails we still cannot talk to a single person with this business. The bill is in regards to seeing an infant when they do not see infants and no care was provided. Staff was extremely unpunctual, unprofessional and had no accountability whatsoever. This has carried over as we have tried for a year to dispute the charge and have yet to receive a phone call from management. The claim was recently sent to collections. Collections has been paid. We are still seeking a refund as we can not get ahold of this company. Truly one of the most unprofessional and shady businesses weve ever dealt

  Business Response

  Date: 11/12/2024

  We have a high volume of calls and serve 100s to patients every month. Although we try out best to serve and provide the best possible care from our point of view, we can obviously not please everyone or help everyone.

  
  

  We regret that you couldn't get the service to your satisfaction and sincerely hope that you find the service to your liking at another location.

  
  

  The bill that was created by our billing company was based on the cost of our services that we did provide earlier. We really appreciate that you too care of it.

  
  

  Thanks in advance for your understanding. Our best wishes and regards.

  
  

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22382283
  
  I am rejecting this response because:

  I have still tried to call and speak to someone at the office daily and have yet to receive a call back. I understand you get hundreds of calls, however I would think you would be able to manage calls in a priority order and that clearly is not done. 
  

  You have done nothing to try and make this right. You could refund the collection and own up to your mistake. I will therefore be writing every review possible with one star, I will be reporting you to the insurance commissioner, local newspapers and most definitely the local news for an investigation. 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a a patient with this clinic until I had to move states. I left a balance which exceed the services provided. It has been almost 3 years. I've requested refunds to each new address, since one has not arrived. I've had 3 separate apartments. Each communication they've said they will or have sent a check and will reissue the amount. I've seen a new allergist since and they did a further scan into my health as I was having severe reactions to the environment which led to having 4 rounds of antibiotics in a year. It turns out my sinus passages were almost completely hardened with tissue that they said would have taken 5 years to build, and if I did not get the scan I was nearing the risk of brain damage. 5 years ago was when I started going to Columbia Asthma and Allergy. They did no scan when I did my initial testing. They were not clear about their pricing, they are unresponsive now about my refund. Their recent reviews online show others say they are unresponsive across the board.I would just like my funds and unfortunately, after almost 3 years I fear this is my only option.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple text messages through their provided portal and have left multiple voice mails over the last month trying to address letters I am getting from an unknown party claiming that Columbia Allergy is providing erroneous insurance information. I have done everything in my abilities to establish contact but no one has replied in any manner. As a result, I have not been notified that my treatments are ready even though I had been advised the treatment should have been available at least two weeks ago.

  Business Response

  Date: 09/16/2024

  I talked to the patient (***) on phone and understood his genuine  concerns related to the communication tool deficiencies and the lack of response he is experiencing. I informed him that I am the *** of the company and will personally work with him and the staff (****** is no longer with the company) to resolve this in high priority basis:

  1. Upgrading communication platform for improve tracking, monitoring and response for our growing volume of patients.

  2. Improve Bottle lab supply management system, communication and turn around time.

  We really appreciate all the feedback that will help us improve the speed and quality of patient care going forward.

  Thanks and best regards,

  ****** ****, COO

• Initial Complaint

  Date:06/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started to receive allergy treatment from Columbia Allergy in ************, I had a scary incident last week where I felt like I was dying from a possible anaphylactic reaction. The clinic said I need a follow up with the doc, great! I requested an in person ASL interpreter to ensure I understand everything since I am Deaf and communicate using American Sign Language. They said I have to bring my own interpreter if I dont want to use their video interpreting service (which is blurry and freezes up so I only catch maybe 20% of information!) Now they have completely ghosted me and are not responding to my questions or messages. I am not receiving my injections today due to concerns about things I dont understand and they are not accommodating to me :(

  Business Response

  Date: 06/17/2024

  We are reviewing and will get back to you. 

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21808051
  
  I am rejecting this response because: no resolution came of it, I have also filed a claim with the ********** of ******** I have all the text messages saved via *****, I truly believe this was an ADA ********** I shared contact information to a couple local interpreting agencies for this clinic to reach out & inquire because they are currently contracted with a spoken language agency that is based in the state of *****. There was absolute zero effort on their part. Just absolutely surreal. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/02/2024

  We will be reaching out to the patient to schedule an appointment with her and our provider. Please let me know if you need any additional information and if this suffices the closure of the case. 

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 21808051
  
  I am rejecting this response because:

  I no longer feel safe at your practice and do not want to be seen by a provider there. Way too much time has gone by and this only comes after you are being investigated by the **** Otherwise I probably would have gone ignored. I have a follow up appointment with my primary care physician in a couple weeks regarding this and we are working on a referral to a clinic that is not affiliated with Columbia Allergy. I'm sure you can understand why. 

  I hope that you do not treat your Deaf/HH clients like this in the future-I hope this experience has brought awareness and that you will improve at providing accessible communications to ALL patients and that you will be willing to learn new things about what that looks like; reach out to the appropriate people with questions. As a clinic you are bound by duty to your patients and you truly failed me here. 

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Columbia Allergy by my doctor at Providence for a skin allergy test. I was quoted by Columbia Allergy the procedure would cost just over $300 and I told them I can't afford that. The woman over the phone said she can work with the system to make it cheaper, and was able to cut it down by 50%, so I said yes to moving forward with the procedure.When I arrived and paid for the test, I (an adult) was placed into a room that resembled a small office with children's toys everywhere. The two nurses helping with my skin ***** tests said to each other "let's race to see who can do the most tests the fastest" and then literally started jabbing me extremely quickly on either arm to see who could finish first. I was appalled by this, though let it go. The skin test was inconclusive and I was told I need to do a blood test. The doctor prescribed me prednisone since I was having reactions, and after receiving my blood test, was told it was inconclusive as well, since I was on prednisone. So, I had to take ANOTHER blood test though the doctor PRESCRIBED me those pills?Fast forward 18 months later, I am constantly receiving bills for 1) costs I already paid for and 2) am being told I owe the difference on the skin ***** tests from the original $300+ price. I asked why I owe that when I was told they lowered the cost for me and why they would lie about something like that, and they told me they do not know but that I owe the money. Every time I call Columbia's office or reach out online to understand more, no answer. The phone numbers are constantly changing to contact, and the people I have been talking to on the phone have been so incredibly unprofessional, I believe that Columbia Allergy has been sold off to a fraud scheme or there are scammers operating under the aegis of Columbia Allergy. This is an urgent problem as this is within the healthcare system and Columbia has demonstrated their lack of competency when it comes to being a healthcare provider.

  Business Response

  Date: 11/02/2023

  Hello, 

   

  We are reviewing and will get back to you shortly. 

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is nearly impossible to reach somebody in the billing department. They don't send regular billing statements, with many months passing before having to reach out to them for a bill. They do not answer the phone and rely on a messaging system to handle calls. Nobody calls you back, unless you inundate them with messages. I have been waiting for a call back for a month. I tried calling today and their phone lines don't work any longer. When you make a payment they don't reflect that on your bills so you have no idea where your money went. They do not process services through your insurer in a timely matter; for example I paid a $40 copay for an appointment in October at the time of the appointment, and I am just now, five months later receiving a bill for that appointment (for which I paid in October, the same day of my appointment). I have a flex spend account that requires the money be used for the appropriate year, and their billing is so unorganized and barely functioning that they are making it hard for me to use my FSA. I just would really like to get a regular and accurate billing statement, so that I can be sure that what I'm paying is correct. I keep getting billed for the same days over and over. If there isn't a billing scam going on then they are severely incompetent with something that is so important.

  Business Response

  Date: 05/31/2023

  We are in receipt of the attached complaint. 
  
  Unfortunately we are short-staffed on billing employees. We are working on resolving this issue. We will reach out to the patient filing the complaint and will resolve it with her ASAP.  Please let us know if there are any other resolution outcomes that are expected. 
  
  
  
  -- 
  Thanks
  
  *****************************
  
  
  P: ************ 
  F: ************
  ********** Clinics
  
  Columbia Asthma and Allergy Clinic
  www.ColumbiaAllergy.com
  Experience - Compassion - Results

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 19901834
  
  I am rejecting this response because:
  
  What ******************** suggests is just more of the same and does nothing to fix the issues that Ive had. The billing department has been understaffed for well over a year (thats how long Ive been dealing with billing issues), and clearly is not a priority. I have not heard from the company since their response to my complaint, and I do not have faith that I will be contacted in a timely matter. In addition, I am still not receiving regular billing statements. 
  
  Sincerely,
  
  JM

  Business Response

  Date: 06/21/2023

  Hi *****,
  We are sorry your experience with our billing department has been less than stellar. We are constantly working to improve our business processes and occasionally this leads to issues such as claims being sent late. A member of our billing team has reached out to resolve this issue. Thank you for bringing this to our attention, we greatly appreciate the feedback. 
  

  Customer Answer

  Date: 06/24/2023

   
  Better Business Bureau:

  After this company suddenly closed an office location without any notification to patients or staff (really, the staff showed up to find out that the office closed!) I will no longer be giving them my business. Columbia Allergy is a complete joke of a company, which is scary considering its healthcare. Therefore, I will accept their inadequate response and move on. Good riddance!
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************