ComplaintsforBottleDrop
Bottle Return
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Complaint Details
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Initial Complaint
07/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 1st 2021 I dropped off 5 green bags to the **************** location ********. At about 530pm. The scanner to open the drop off door was broken but an employee was there. He knocked on the door and it was opened from the inside. I was able to put all 5 bags in WITH STICKERS ATTACHED. I have not seen the bags credited to my account as of today. I have emailed twice about this with no response. Please help me get my bags credited.Business response
07/16/2021
Thank you for taking the time to speak with us today! We apologize for the delay in response from our *************************** due to high volumes. We are glad we were able to locate the second account registered within your household and enable you to login to the appropriate account with your transaction history. Please let us know if you encounter any further issues.Initial Complaint
07/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 7-2-21 I dropped off 3 bags at the Springfield Bottledrop location. Before I placed them in the vault I secured each bag and placed my sticker on the bags then made sure the vault closed behind us. It has been 11 days and my account has not been credited. My mom was with me and she did the same with her 3 bags and she has no credits either.. I have tried calling and emailing Bottledrop and get placed on eternal hold then told to leave a message. I have no way of filing a missing bag report or even getting ahold of them to see what happened with my bags.Business response
07/21/2021
Thank you for reaching out to us. Our records indicate you have now spoken with one of our **************** agents in regard to this issue. We apologize for the delay!Initial Complaint
07/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Multiple times this location has shorted me a full bag of cans I have dropped off. Since then, I always submit pictures of fully secured bags, with my tags, and amount of cans I personally hand counted. I sent them 2 emails and no one has responded or resolved my issue. I’ve sent pictures of the notification I received (3) the activity history on my bottle drop (only 2 being accounted for) as well as the bags, that were fully secured, and with the amount of bottles/cans I’ve counted. I understand this is time consuming to do this, but personally I would rather use my time on this, then to be ripped off over and over again.Customer response
07/14/2021
Hello, my name is ******* *****. I made a complaint on 7-4. I just wanted to inform you guys, my complaint has been resolved. Thank you for your time. I appreciate itInitial Complaint
07/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
7/2/2021 I went into bottledrop in medford oregon with 8 green bags properly tagged for my account. I dropped them off at the double doors where I was told to because the side door was full. I never received any money out of the 75 dollars in cans I counted. I am baffled how people are allowed a daily limit and then when you utilize the system they have it doesn't work and you get literally robbed of almost $100. I also went in and got more bag tags and bags but I will never recycle cans again since this is a monopoly and I will not be giving people free money that I made deposits on. I want this place looked into people are being robbed for their deposits that the government is enforcing!Business response
07/16/2021
Thank you for reaching out to us! We show that 6 of your 8 bags have now credited and applied a manual credit as needed for the additional deposits. We were unable to reach you by phone, but please call us at the number left in our voicemail if you need further assistance.Initial Complaint
07/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I dropped off 4 bags of bottles and cans and only received payment for one bag Tried to contact the company and got put on hold twice for 20 minutes each time I would like a resolution.Business response
07/08/2021
Thank you for reaching out to us. We are glad we were able to follow up with you via phone. Please let us know if you experience any further issues!Customer response
07/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **********Initial Complaint
06/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Issues with the Eugene location. The last couple times my bag counts have been way off. Full bags are about $8.00 each... and the two previous ones were fixed but the last one from June 11th (which took several days for that to even show up) was for only $2.90. I always return full bags. I have emailed several times, left messages on their website as well as left multiple voicemails. Zero response.Business response
06/29/2021
Thanks for reaching out to us and we apologize for the delay in response. Per our records we followed up with you via email on 6/25/21. Please respond back to our email if our resolution was not satisfactory.Customer response
06/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
06/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Im very frustrated with this business as nobody answers the customer service line they tell you to reach out on, and nobody responds via email either. I dropped off 7 bags (4 on 5/5/21 and 3 on 5/9/21) all of which we always fill to a total of $9 every time. Our bags are marked with sharpies with the amount next to where we place our stickers before every time we drop them off. The location we live by is awful and our bags are always undercounted by at least $2-3 every time. We have made numerous complaints about the facility. **************** said to just call in for an adjustment BUT NOBODY ANSWERS any contact method. I emailed multiple times including the 5/12/21 and 6/2/21 with still, no response. Ive also called in almost every day in may (I just had a baby and havent had free time to waste) and Ive left voicemails as well. Literally never got an answer or response, no call/email back, nothing. I have 8 bags and counting, currently in my garage until this issue is resolved.Business response
06/30/2021
Thank you for reaching out to us. We have followed up with you via email in regard to your issue. Please let us know if you need further assistance!Customer response
07/01/2021
Complaint: 15582606
I am rejecting this response because:
I would like an appropriate way to connect with the business via phone. The phone number they have listed puts you on hold for 15 minutes then directs you to a voicemail. Nobody EVER answers the phone number provided which is ************, nor calls you back. When trying to reach out to the company directly, I have tried calling for two months now and that happens every time we call in. We have a lot of bags to bring in and are holding off until we are able to get this issue resolved. I need a direct number to speak with an actual person to help me correct any new bags we may drop off and in case of any further incidents.
Sincerely,
***************************Business response
07/16/2021
We have followed up with you via phone and left additional contact information in your voicemail!Initial Complaint
06/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Oregon Beverage Recycling Cooperative operates a consumer-level program called 'Bottle Drop' which utilizes kiosks at various retail locations. I had used a kiosk to print out/redeem $40.00 from my bottle-drop account May 29th about 5:58pm. The kiosk deducted $40 and then failed to print a dedeemable receipt. I immediately called ************ and left a message May 29th 6:10pm,. The next day I sent an email and then have since called them 8 times leaving messages after some 18 minutes on auto-que/hold. This is easily resolved once a db query will find that the proported voucher has not been cashed/redeemed; but I can't get ahold of anyone. They have failed to return my many calls or followed up on 2 emails sent. This is an important income source for many low-income folks and the fact that the money is still tied up - is not cool at all !! My member number is ********* and I would prefer a credit adjustment rather than they calling me to yet again go thru the unredeemed voucher creBusiness response
07/21/2021
Thank you for reaching out to us! Your complaint was associated to an unmonitored account that was registered with the BBB. Our records indicate you have received a refund for the failed voucher print on June 12th. We apologize for the delay!Customer response
07/21/2021
Complaint: 15539784
I am rejecting this response because:There is no mention of how the common use of bottle drop account as a bank or asset account of $$ by my homeless community members can not be disregarded. If you tie up the liquidity of assets by adding upwards of weeks instead of days - the client effect is worth a stronger consideration and redress.
Lets try round two: Please correspond on a more wholistic horizon.Sincerely,
***********************Initial Complaint
05/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On May 17th I deposited three bags of cans at the bottledrop center on Wilson St. in Eugene. The bags were full, tied nicely, and had my account sticker on them. This is not the first time I have used this system. Previously, I deposited bags in to the system with approximately the same number of cans in the bag...so my bags usually run around $7-$8 each consistently. On this visit, my return for each bag is as follows: One for $4.00, one for $3.40, and one for $5.80. The bags were filled with the same type of cans I return every couple of months. I've emailed them twice, and called the Tigard office twice this week requesting to speak to a manager. I've received no return call at all. I believe that there may be something going on there, and it may be possible that someone is taking cans out of the bags. I don't like to accuse anyone of doing anything illegal, but they shorted me about $8-$9 dollars and that is too much to ignore. I am asking for an explanation & the money diff.Business response
05/27/2021
Thanks for reaching out to us with your issue! We have followed up with you about your issue via email. Please respond directly to the email if you need further assistance!Customer response
06/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
64 total complaints in the last 3 years.
7 complaints closed in the last 12 months.