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Business Profile

Moving Companies

All Around Movers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1st, 2023 I had hired All around movers for 2 hours to move my larger belongings from an upstairs apt **** to the unit downstairs ****. There were several times during the move process that I felt uncomfortable with how they were handling items and how one of the two men spoke to me. It was my mother and myself that were there. I hired them to move my belongings as I have a torn hamstring and my mother is older so neither of us could move the items. One of the items that were moved was a washer and dryer set. When they moved the washer it is quite heavy and was noted by the older of the two men that was moving it. When they placed it in the laundry room, he came out stating that they are not supposed to hook up the water lines or the dryer hose but he did. I thanked him and didn't think much about it. Two days later when I needed to move the dryer to change out the cord and switch the door around I noticed that there was a huge tear in the brand new flooring that was just put in and there was damage to the waterheater pan next to the washer. I physically can not move the washer and I don't have anyone that could come help. I sent an email to the company asking for how they were going to pay for the damage and I received an email response that was quite shockingly disrespectful and denied any wrong doing. They claimed that I had to have moved it, which I can not physically move it and live alone so no one else has touched it.

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 80 inch ** was damaged during the move, model showing in the pictures. The movers never asked for confirmation that the ** worked prior to moving it and yes it worked. I contacted the owner and he refuses to accept responsibility and laughed that I did not pay for extra insurance.

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely awful customer service!I scheduled one truck and three movers and after packing we determined we needed an additional truck and two more movers for our outdoor living items, like most active families.I called to make the request and the man that took the call was extremely defensive stating 'they don't move dirt, nor wet things.' I told him my items are clean and today they are wet due to rain although by moving day, they will be dry.He refused service and followed up with an Email stating that they refuse to move ANY of my outdoor items.I called to cancel the service and the woman that took the call was just as bad, if not worse then he was.She informed me they are going to turn me over to a collection agent to pay them for not cancelling within 72 hours, all while yelling what a wonderful company they are.And now I have the string of nasty and threatening E-mails.

All Around Movers, Inc. is NOT a BBB Accredited Business.

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