Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I ordered over the phone with **** I was assured the documents required for use in certified organic products were going to be sent to me in my order and since they weren't, I cannot use them in my products. They blatantly lied to me to get the sale done. They assured me the documents would be included in the shipment and then they must have realised they didn't have the right doc signed from me after I already purchased (their fault). So now they wont send me Docs without me signing a **** agreement. I cant Use the products without required docs. I said i would take a refund but they wont do that either. Through this three month long nightmare they've put me and a lot of other people way behind. I will not sign the **** because I have many other businesses and i'm working on and i'm actively looking for new ingredient suppliers because of the way Azure Standard treats their wholesale customers like absolute trash.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising or fraudulent business practices in short! We of course had the issues with them not shipping some of the needed items in our order. Also, we had to deal with last minute changing of the pickup time NUMEROUS times.Yet what has been the straw that broke the camels back is their stubborn refusal to apply the "Azure Cash" that was credited to our account after my brother and I had just picked up an over $3k ********* short on funds we wanted to promptly use up our $70.09 Azure Cash before it expired. We APPLIED (Which Azure Standard claims we did not and consequently called us liars!) the $70.09 on a $70.97 total order thus only owing $0.88. Consequently more than $1 was not keep in the bank account to pay for the order as at checkout on the Azure website it showed $0.88 to pay.Upon a 11/1/2024 notification from bank saying a $70.97 transaction from Azure Standard was returned due to insufficient funds, we discovered that Azure had removed the $70.09 Azure Cash from our order and were attempting to charge us full price. Nullifying the $70.09 in Azure Cash that was in our account. We spend hours over the weekend in attempts to contact Azure through emails, voilcemails and staying on their phoneline as the order had to be picked up the evening of 11/3/2024. All of our corresponding with them was ignored up to the pickup deadline! We were merely asking them to apply the $70.09 Azure Cash that we had applied at checkout. They got back to us AFTER the pickup time with threats to report this to collections. They made absolutely NO attempt to rectify or amicably resolve this small issue. This trivial issue to Azure only involves allowing us to us the Azure Cash which they claim and advertise. As our account has never been able to actually use this allusive "Azure Cash" they have thus demonstrated that Azure Cash is a scam and they are falslying advertising a service that they refused us to make use of. They have blocked the *** on ac.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend ( an Azure customer) referred me. I used the link he emailed me to set up my account a few hours after I received it. I then filled my shopping basket and purchased over $100 worth of groceries. I followed the referral process exactly. When my friend notified Azure he did not get his referral, he was told it often glitches and to have me call that day to correct it. I tried for hours to get through, got a call back that instantly disconnected, set up another call back but never received the 2nd one ( still same day) so I ended up using the contact form to describe the situation. I received a response that day that the referral for future shops was now being added to my account and once I purchased another $100 worth of groceries, my friend would receive the referral. Though I was still waiting for a call back, I called again but they were closed. I called the next day and spoke with someone who said I needed to talk to the person who sent me the email but she was not there. I left her a VM explaining that they owed my friend the referral and they should uphold their stated policies. I received an email back that it was not possible to give my friend a referral retroactively for my order. It was suggested I had waited too long to set up the account ( not only was this not the case, there is nothing in the referral instructions indicating you need to act within a certain time frame to have it work). Anyway she refused or was unable to give my friend the referral he was entitled to. For my part, I don't trust companies that don't honor their own stated policies and so I can't risk ordering again. Why should the customer take a hit when their system glitches? I have no faith the same thing might not happen again. I would never be able to rely on fair practices here. Too bad because I would have been a great customer. I hope they will change their minds and honor their referral policy. It's unethical and probably illegal not to-- as well as bad business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two cases of ********* from this company(4$0) on an almost $900 dollar order. They advertise it as having beneficial bacteria and ship it in the cooler instead of dry goods. I assumed it was sauerkraut and not pasteurized cabbage. It was just pasteurized cabbage. I tried to get a refund and they told me that they don't care about my preference that they sauerkraut regardless of it is cooked or not has beneficial bacteria, which is a lie. Once you pasteurize it, the bacteria die.... kind of the whole point of pasteurization.

  Business Response

  Date: 10/09/2024

  Thank you for reaching out, and we appreciate you taking the time to share your concerns. We strive to provide as much detail as possible about products on our website, including product descriptions and ingredients, to help our customers make informed purchasing decisions. We encourage all customers to review these details prior to placing an order.

  
  In this case, while we understand your preference for non-pasteurized sauerkraut, the product you received was accurately described on our site. Since food items are not refundable unless they are damaged, spoiled, or there was an error in packing or shipping, we are unable to offer a refund for this item.

  
  That said, since this product is not produced by Azure Standard, we recommend reaching out directly to the brand. They may be able to provide additional insight into their production process and how they make their sauerkraut.

  
  Thank you for your understanding, and if you’d like to discuss the sauerkraut further, you can reach Saverne directly through their contact page at https://www.savernefood.com/contact.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been drop coordinator for azure standard for years but just learned that they treat open vs closed drops differently though they are by essence all volunteer drops. I think it is biased and unethical and against fair practices. They want only open drops which means they can add customers. They reward them with small incentives like $20 but not closed drops. A closed drop managing 20K of merchandise gets no incentive and a 2k open drop gets like $25. It seems very discriminatory and biased. The principle is not fair business practice and may be against the law???!

  Business Response

  Date: 08/30/2024

  We truly appreciate the dedication and effort you have put into being a Drop Coordinator for Azure Standard over the years and want to address your concerns regarding the differences between open and private drops in our Azure Gratitude Incentive Program. This program is specifically designed to support and reward Drop Coordinators who manage open community drops, as these drops allow us to reach more customers and ****** the community engagement that is central to our mission.
  
  Private drops, which are typically reserved for business account holders, operate under a different structure. As such, private drops are not currently eligible for our incentive program. This distinction is made to ensure that we can effectively meet the diverse needs of our customers and maintain the integrity of our program. (Program eligibility criteria can be found disclosed on our websites here: **********************************************************************************)
  
  We understand that this does not align with your expectations, and want to assure you that your feedback is important to us. While the current incentive program guidelines do not include private drops, our management team has offered various solutions to address your concerns, though we have not been able to find one that aligns with both our program's structure and your desire to continue to receive the gratitude incentive outside of the program eligibility.
  
  Your role as a Drop Coordinator is valued, and we deeply appreciate your contributions. While we may not be able to make changes to the program at this time, we encourage you to reach out directly if there are other ways we can support you in your role.
  
  Thank you again for your commitment to Azure Standard and for being an integral part of our community.

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Celtic Makai salt package of 12 bags and I got confirmation with the attached photo of the box that contains total 12 bags of sat but I received only 6 bags. I called ********************* and they told me that is a mistake on their website and they will remove it. I stated I want 6 more. They refused

  Business Response

  Date: 08/27/2024

  Thank you for bringing this to our attention. We appreciate the opportunity to clarify the situation regarding your recent order.

  We understand that you expected to receive 12 bags of Celtic Makai salt based on the photo you saw. However, the product listing clearly indicates that the pack size is 6 x 8oz, and the pricing reflects this quantity. The image you referred to, showing a different pack size, is an error that we regret.

  Our website's Terms of Use explain that while we strive to keep product descriptions, sizes, pictures, and prices as accurate as possible, there may be discrepancies, and we reserve the right to change or update this information without prior notice. We apologize for any confusion this may have caused.

  If you would like to order six additional bags, you are welcome to purchase another 6-pack through our website. We regret any inconvenience this may have caused and appreciate your understanding in this matter.

  If you have any further questions or need assistance with your order, please feel free to reach out to us directly. We are here to help and value your feedback as we continue to improve our services.

  Thank you for choosing Azure Standard, and we hope to serve you again in the future.

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past two months, I ordered the same chicken feed from Azure Standard twice. Each time, I set up my order, and it showed hundreds of bags in stock. When you order a bag, the system deducts one from the count, so I believed the website's stock number (352)(see proof.png) was accurate. This meant there should have still been 352 bags left after my order. However, this has now happened to me twice. When the delivery day comeslast time it was a MondayI had already informed my boss that I needed time off to pick up the order, only to find out that the order was canceled once the truck was on the road. This has happened twice now. When I contacted ******* through the chat, she said, 'I may never get the chicken feed because they do not operate on a first-come, first-served basis,' even though I placed my order while there were still 352 bags in stock. I believe this is an unlawful practice that completely undermines consumer fairness.

  Business Response

  Date: 08/27/2024

  The first thing to know is that you're purchasing direct from a distributor. Because Azure is a distributor, you're purchasing the way stores and restaurants purchase, based off of cutoff dates. When you place your order isn't connected to what stock will be available when your order is packed and shipped. For example, if you order a week before your ordering cutoff and pack date (the pack date is the day after your cutoff closes), any routes and drops with ordering cutoffs and pack dates prior to yours will access the current item stock, first.

  Because of the way our distribution based ordering and fulfilment model works, sometimes an item is in stock when you order, but goes out of stock by the time your order is ready to be picked for the truck.

  We do our best to fulfill every order in its entirety, but sometimes an unexpected demand for a product will deplete stock faster than expected or suppliers and supply chain issues can cause us to run short on a product.

  Additionally, with daily truck routes and parcel orders shipping out product and new stock arriving, daily, stock replenishment may cross with orders as they are being packed and shipped, meaning that an item may be out of stock at the time the order is packed and arrive at the warehouse for replenishment shortly after your order has shipped. It's a delicate dance of products leaving and arriving on a daily basis.

  Another detail to know is that we base our purchasing of product restocks on historical sales of products, so we don't end up having too much inventory, as we want to turn stock as quickly possible so that it doesn't age or expire on the shelves. Even with our best estimates and forecasts, demand and supply chain changes can impact stock availability.

  We would recommend looking at your order on your cutoff day, as close to your cutoff time as possible to see how much stock is available, and if there's low stock, there's a chance that the item may not ship if there are more orders for the product than what we have available in stock and where your order falls in the order of our staff packing it. Some customers choose to leave the item in their order, understanding there's a chance it may not be available when we pack their orders and others will choose to change to a similar product that has more stock availability.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22175453
  
  I am rejecting this response because:
  The business has refused to find a solution, and the consequences should not be imposed on customers. The company is neither ordering more bags nor implementing a first-come, first-served policy. I have had this bad experience twice in a row, and based on their communication, it could continue indefinitely. They have changed my order at the last minute on both occasions. At this point, the business is still explaining the situation and indicating that I might never receive my order since no new measures are being taken. This company is not prioritizing its customers, which is poor business practice.
  Sincerely,
  Jandon

• Initial Complaint

  Date:08/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for a product we have ordered before. Normally the expiration date is 8-12 months out. The order we received expired in a month and a half and was stale. We email Azure and called. The call was suppose to receive a callback but when that didnt happen we emailed within the required 7 days. We received an extremely rude email back from ******** that said they would not do anything and we can always call if we have concerns about expired foods. on reviewing their website, this option is no where on the website. Nor does it say they can sell food almost expired. We are requesting a refund of the stale almost expired items in the amount of ***** plus the applicable shipping fee of *****

  Business Response

  Date: 08/27/2024

  Thank you for reaching out and sharing your concerns with us.

  We understand that you received a product with a shorter than expected best-used-by date. The item you ordered is currently listed as soon to be discontinued in our system, meaning we are moving out the remaining stock. While the best-used-by date on the product is still a month and a half away, we assure you that the product remains safe and consumable. Additionally, oats have a long shelf life that can be extended with proper storage, ensuring their quality well beyond the printed date.

  Given that the product is still within its best-used-by date and was sold as part of our soon-to-be-discontinued inventory, we are unable to offer a refund in this case. However, we do value your feedback and will take it into account as we continue to improve our services and communication.

  If you have any further concerns or questions, please dont hesitate to reach out directly, and we will do our best to assist you.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22116863
  
  I am rejecting this response because:
  

  We will reach out to an attorney and dispute it with our bank. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer ********** Order ******** Order day drop off March 11 2024 Sort: Order added Cinnamon, Ceylon, Powder, Organic1 lb Starwest Cinnamon, Ceylon, Powder, Organic - 1 lb HS917 Ordered:1 Delivered:1 $21.97 Buttermilk Powder, Non-Instant, Organic16 oz Azure Market Organics Buttermilk Powder, Non-Instant, Organic - 16 oz BP151 Ordered:1 Delivered:1 $10.30 Sunflower Seeds, Raw, Domestic, Organic5 lb Azure Market Organics Sunflower Seeds, Raw, Domestic, Organic - 5 lb SE095 Ordered:1 Delivered:1 $15.22 Pumpkin Seeds, Raw, (Hull-less), Imported, Organic5 lb Azure Market Organics Pumpkin Seeds, Raw, (Hull-less), Imported, Organic - 5 lb SE072 Ordered:1 Delivered:1 $27.95 Cocoa Wafers, Organic5 lb Azure Market Organics Cocoa Wafers, Organic - 5 lb BP595 Ordered:1 Delivered:1 $34.66 Sales Flyer1 Sale Flyer Azure Standard Sales Flyer - 1 Sale Flyer CT005 Ordered:1 Delivered:1 $0 Order summary Items:$110.10 Shipping:$9.36 Total:$119.46 Order Total:$119.46 The above is what I ordered. My customer ID and my order # plus the cost. The Lady working the drop Location said she put my order out and took me to the location she said it was. There was nothing their latter she said that she didn't get it off of the truck. What ever happened I did not get what I ordered. So Immediately contacted the company. They have been running me around sying they couldnt get my money on my card. Then they said they were giving me a store credit. I told them I did not want a store credit because I would never get anything from them again. So they said they were sending me a check in the mail. It's been 2 weeks still no check. I got in to check my account and they are now showing on it that my items were delivered. they were not nor ever have been. They are a rip off. I would like if you would to help me get my money back. Thank you for your time.

  Business Response

  Date: 03/26/2024

  After reviewing the customer's account, we show that the customer spoke to one of our managers on Friday, 3/22/2024 and the check refund process was started.  The check issuance process can take 3 to 5 business days.  Today is the second business day since the check refund request was initiated and a refund check is in the process of being issued and mailed

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21484475
  
  I am rejecting this response because: We were told on 03/22/2024 that the check had been mailed out on 03/21/24. The day before. Which would have been plenty of time for it to arrive. That is the reason I filed the complaint with the BBB. It has not arrived.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/02/2024

  I have contacted Azure Standard again. They have not returned my money. they have not sent any check to me as they told you that they were doing. Would you please help me get  my money back. Azur standard needs to be banned from selling or delivering thigs into the *****************. Could you please tell me where I need to start to see if I can make this happen.

  Customer Answer

  Date: 04/03/2024

  A check ( Number *****) was delivered today for the full amount.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Azure Standard has been running a promotion that if a friend refers you and you purchase $100 in goods in 60 days, that referral person will get $25 back. I have completed two purchases totally over $100 in 60 days., completed by Oct 6 2023 and they will not honor the $25 credit, total bait and switch. Ive been contacting them weekly since early November and they will not resolve