Business ProfileforKelly's Appliance Center

I had ordered a full Frigidaire appliance suite from Kellys Appliances in ******, ******. The appliances were delivered ahead of the remodel completion at the request of Kellys, they needed to clear warehouse space. When the contractor went to install the appliances, the refrigerator had 3 large dents on the left main door, as well as a ding on the side of that door. I immediately contacted Kellys, and texted pictures of the damage to their store phone number. They told me they will be ordering a replacement door, and that I had to wait for a few months for the door to be delivered, they will then arrange a repairman to install the replacement. After a few months, I called them back asking for the status of my repair, they told me there was a mistake with the ordering, and that the order was never placed, but they are on it. A few more months went by, I went to Kellys in person to speak to the representative, they gave me basically the same line. A few more months go by, this time I was told that the employee responsible for ordering the replacement thought that someone else was doing it, and therefore it didnt get done, but that they had figured out their internal disconnect, and they are on it this time for sure. Six month later nothing had happened. I went there again, and this time the story has changed. This time they told me the appliance is now out of warranty, and there is nothing they can do for me. I told them that this has been an ongoing thing for over a year, and that I have the text message to prove that I informed them about the damage right away. The story then changed again, now the problem was that the damage was reported more than 7 days after delivery, even though they asked me to take delivery before I had a space for the appliances to be unpacked and installed. I asked them why they strung me along this whole time telling me the door was on order; I could not get a clear answer to that question.