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Business Profile

Mobile Auto Repair

On Call Auto and Truck Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this business to fix my car. I called them, the owner came our and scanned the cars computer and said we need this part. ***(the owner of On Call Repair), said i can buy the part at the local auto zone), He left and my car was not fixed. I called him back and he said he would fix it for another $150.00. I paid him $150.00 the first time he was here. What a scam.

    Business Response

    Date: 07/12/2024

    **** called me to come diagnose the check engine light on his vehicle.

    I explained that to come out I charge ****** for diagnostics.

    The emissions valve is the problem I told him and if he bought one I'd put it on for him. He called several times saying the light came back on and acted like I was supposed to have fixed the problem. 

    **** is an older gentleman and has problems with communication and I'm sure sorry I spent the hour talking to him about the cobra in the garage and what it needs.

    I thought we were going to have a good relationship as he had more stuff to do. but I guess not.

    I'm still willing to do more but he is unwilling to pay.

    Customer Answer

    Date: 07/12/2024

     
    Complaint: 21863944

    I am rejecting this response because:  First of all I do not have any communication problems, Who charges $150.00 just to read codes, well, this guy does and he is scamming the public.  When I initally called him he said he would fix the problem, all he did is read the code, told me where to go and get the part needed and then he left.  Now, I have since had a reputable mechanic check the vehicle and fix the car.  The problem was a worn out gas cap, not the part that the guy from On Call said.  The On call guy did not even read the code correct.  So, I paid $150.00 to a scammer.  This guy should be in Jail for fraud.

    Sincerely,

    ***************************

On Call Auto and Truck Repair is NOT a BBB Accredited Business.

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