Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago I requested maintenance on a leaking toilet. The maintenance person came and supposedly fixed the toilet, but it started leaking again. I put in another request for them to to send someone to actually fix the toilet but they have completely ignored my request.

  Business Response

  Date: 03/27/2025

  We sincerely apologize to the Tenant for both the delay in making the repair and that they felt ignored. Thats certainly never our goal and we appreciate having it brought to our attention.
  

  Our records show the following actions on the repair request and our response:

  2/24/25 10:34 am- repair request created online by Tenant: leaking toilet possibly from supply line.
  2/25/25 1:00 pm- Maintenance Tech went to unit and replaced the supply line to the toilet and tightened the packing nut on the angle stop. Tech tested toilet and found no leaks.
  Repair Completed.

  3/12/25 5:39 pm After Hours Wednesday- New repair request created online by Tenant: stated toilet still leaking.
  3/13/25 11:34 am Thursday- assigned to Maintenance Tech.
  3/18/25 2:47 pm Tuesday- Jennings office called the Tenant and set repair appointment for next day.
  3/19/25 12:02 pm Wednesday- Maintenance Tech replaced the toilet.
  It was not leaking from the base; fill tube in the tank would come loose and spray water onto the tank lid and drip to the floor. It was an older toilet so prudent to upgrade it and protect the property from future water issues. 
  Repair Completed

  3/20/2025 9:20 am- New repair request created online by ******: stated toilet was too tall.  
  3/20/25 1:02 pm- assigned to Maintenance Tech.
  3/21/25 2:35 pm Maintenance Tech replaced the new toilet with a new lower-height toilet at Tenant request.
  Repair Completed.
  
  We as a company, and as individuals, pride ourselves on being responsive to Tenants and Clients and were very sorry it took a few days after the Tenant submitted the new repair request for us to respond and fix the issue. Our goal is to respond within 48-hours on this type repair request and we didnt meet our goal this time. We learned from this occurrence and tightened up our internal monitoring on repair request Tech response time.
  

  Please feel free to call our 24-hour Emergency Line or the Site Manager, or our Front Desk, or the Property Manager anytime any help is needed for anything during your tenancy and wed all be happy to help you.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to refund my entire deposit. They issued me two checks totaling just over $800 with no explanation as to why they held the remaining $300+ dollars. I tried to fight it but got nowhere so I let it go. Now they have sent me to collections for $183 that I never received a notice for. It dropped my credit score over 70 points. I never signed a contract with Jennings as they took over the management of the property after I moved in. Their practices are predatory.

  Business Response

  Date: 03/07/2025

  All Deposit Accounting documents showing all deposit charges in detail and the Deposit Refund checks were mailed together to the address provided as the forwarding address by the tenant. As the checks were received by the tenant therefore the deposit charge details were received by the tenant. 
  

  Deposit refunded: $845.42
  Deposit charged: $304.58 [detail below]
            $182.08 turnover maintenance; removed nails from walls, replace stove drip pans, remove stickers on refrigerator, reattach door to hinges, replace mismatched light bulbs
            $122.50 cleaning of unit 
  

  After the unit was re-rented it was discovered the mailbox keys had not been returned at the move-out. Only the unit key and the gate key were returned. As a result we had to rekey the mailbox incurring an additional tenant charge of $139.09.
  

  On 11/19/24 we mailed another statement to the tenant to the forwarding address provided notifying of the additional charges and balance due for the mailbox rekey required. The notice states: please contact us within 30-days and remit payment or make payment arrangements. After 30-days we will refer this account to a collection agency. Please be aware that once this action is taken, it may appear on your credit report.
  

  After no response from the tenant on 12/30/24 the account was referred to the collection agency for the $139.09 for the cost to rekey the mailbox.

  
  

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ********************** was completely ignorant in regards to the foreign tax credit, but she denied several times to take a look at the issue, and would have cost me $800 in my tax refund had I not insisted and been very forceful about it. At some point she asked for "US Government-based foreign source income", a total joke if it wasn't costing me $800. She never apologized, and her communication through messaging was very bad. She never had the time to talk on the phone and tried several times to gaslight me by making it a story about anything else besides the fact she had no clue about issues very pertinent to being an accountant. She repeatedly tried to make it a story about my wife's business, about *** guidelines she did not understand, about her excess time that was wasted because of her own incompetence, about slander, defamation and legal ramifications that exist only in her imagination. Once she realized how wrong she was, she also tried to pre-emptively strike first by refusing to submit my future returns. Very cunning, except everybody can see through that.She never provided a breakdown for her charges, which were much higher than the initial amount quoted by the folks at her office. They never mentioned ahead of time that spending more time on a return (because of her incompetence I may add) would add up to the cost. I am sorry, but anyone who spends the time to write 5 emails to cover up their own mistakes, while disregarding the client's salient points, cannot possibly have the audacity to charge their clients for their wasted time. Every reasonable business owner would just apologize, use their lack of knowledge and expertise as a learning point, and move forward. Christie ********************** is too immature to do that. I hate to see such unprofessional behavior get rewarded from honest, hardworking people who do not know better, so hopefully this review will serve as a reminder for honest folks to beware.

  Business Response

  Date: 12/24/2024

  This complaint is lodged in error against the wrong company.

  Our company has nothing to do with tax filings.
  

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Tahinci

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of August 31, 2024, ******, ****** has the authority to enforce a $10 cap on rental application and screening fees. However, Jennings still has their screening application fee set to $50 when I called to let them know about the change in ************************************ management law. They stated that they are aware and they still are not changing the $50 to the $10 legal cap.

  Business Response

  Date: 12/24/2024

  The application fee cap is not in force yet in ******. The matter is before the Court and has not been ruled on yet by the Court. 
  

  Jennings Group has, and always will, follow the law.
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a one-year lease agreement for a residence, commencing on August 1, 2023, and concluding on July 31, 2024. Upon moving in, I provided a security deposit of $3,400. It has now been three months since my departure from the property, and I have yet to receive any refund of the remaining balance of my deposit, nor have I received an itemized account of any deductions for repairs made. I have made multiple attempts to resolve this matter directly with *** Group, but to no avail. I am seeking assistance before considering action in small claims court.When I contact the property manager responsible for the residence, I am consistently informed that the necessary information will be provided, yet this promise remains unfulfilled. I have requested this information by the end of each week for the past three months. I possess photographic and video evidence documenting the condition of the property at both move-in and move-out. I confirm that I left the property in pristine condition, with no personal belongings remaining.

  Business Response

  Date: 11/08/2024

  It is our understanding the matter is resolved to the satisfaction of the complainant. See email string below between the Jennings Group office and the complainant: ********* and ********.
  

  From: ******* **** <******************************>
  Sent: Thursday, November 7, 2024 11:07 PM
  To: ***** ******* <***********************************************************>
  Subject: Re: Deposit/Move-out Accounting Documentation Request for *******************
  
  Thank you for your detailed response and for the efforts made to reassess the situation regarding my deposit. I appreciate the credits applied for the carpet issue and other adjustments made to the Final Deposit Accounting. I accept the total deposit refund of $1,454.01. Could you please let me know the preferred method for sending the payment? I want to ensure a smooth transaction. Thank you again for your assistance, and I look forward to your reply. 
  
   Best regards, 
   ******* Clements 
   ****************************** 
   ************ 23050 
   ****** Ranch Rd. 
   *******************;
  
  
  On Thu, Nov 7, 2024 at 6:00?PM ***** ******* <***********************************************************> wrote:
  Good Day ******* & ******,
  
  I hope youre both doing well!  I wanted to let you know that Ive further conferred with the property manager, going back over all apposite information re the homes condition before & after your tenancy & the accordant turnover work performed, in an effort to make certain the situation was as fairly considered as possible. 
  
  On the Final Deposit Accounting sent out on 11/05/2024 (following the Estimated Deposit Accounting sent 8/21/2024), we applied a $300.00 credit as compensation for the carpet issue at move-in, & reduced the charge for requisite odor treatment/abatement throughout the home following your move-out by 50%. Following this additional assessment, we have decided to further credit your account equal to one-half months rent for the inconvenience of the carpet replacement during the first two weeks post-move-in, as well as removed the charges related to hauling debris from the property, painting, & general turnover maintenance.  This will bring your total Deposit Accounting refund to $1,454.01. 
  
  We wont be able to further reduce the remaining charges, given they have been determined to be directly related to damages occurring during your tenancy.  Our reporting shows that there were multiple unauthorized animals being housed in the premises during your rental term, with evidence of pet damage in multiple areas. 
  
  If you have any further questions, please dont hesitate to reach out to us or contact me directly.
  
  Best Regards,
  ***** *******, **************** Administrative Assistant

  Jennings Group Inc
  

   

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had applied for an apartment they had listed available, I requested they not contact my current landlord until I toured the property first. I was then approved a few days after and 20 minutes before my scheduled appointment to tour the property they called me saying it was no longer available. I said fine and then found out they did contact my current landlord, which made him assume I was moving out so the apartment I had been on a waitlist for 8 months became available in my current building he gave to someone else and he than began advertising my apartment as available.

  Business Response

  Date: 08/06/2024

  Jennings Group refunded the application fee as a matter of course in conducting regular business. In reviewing the rental application submitted the Applicant clearly states YES we have permission to make inquiries.
  Rental Application section: By submitting my application online I certify that the information provided is correct and complete and hereby authorize you to conduct a credit check, a search of public records and make any inquiries you feel necessary to evaluate my application. Yes
  

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sirs, I have made countless requests from the Property Manager to have repairs made to my apartment over thirteen years. The most that happened was the Property Manager at that time said he didn't know how to shut the water off, so he couldn't do anything. The Jennings Group became co-owners two years ago. They threaten and bull the renters knowing that it's Low Income apartments and we have little choice. In the Renters Contract it states no smoking in the building. I'm guessing because of most of the renters health issues, and there is no fire suppression system in the buildings. The three fires that I know of were all started by someone smoking weed in they're apartments and they didn't notice until things were burning. I have made many complaints on the apartment #***, for smoking in the building! Jennings Group has done almost nothing, and gone as far as to tell me to peek in the renters windows to collect evidence. Which is against the law, and not my job! They have a part-time Property Manager on sight who could knock on doors. So I don;t know why they dont uphold they.r own contract. Thank you,******************* *******************

  Business Response

  Date: 03/22/2024

  3/14/24 BBB Complaint #********
  ******************* ******************* #***
  
  3/21/24 Response by Jennings Group:
  
  Jennings Group started as Management Agent for the property owner on 4/1/2022, almost 2 years ago.
  Jennings Group is not responsible for any activities at the property prior to 4/1/2022.
  
  Regarding Repair Requests:
  Repair Requests submitted by #*** to Jennings Group in the ~2 years Jennings Group has been the Management Agent for the property: NONE
  
  On April 20, 2022 Jennings Group conducted an Occupied Unit Inspectionof unit #***, 20 days after starting as Management Agent, and Jennings submitted a Work Order for the repairs our Inspectors  observed in unit #*** that were not reported to Jennings by the resident.
  The following repairs were observed and completed by Jennings Group in unit #***:
  Replaced aerator in bathroom sink to increase water pressure
  Adjusted shower valve handle to stop constant leak
  Cleaned and Treated window ***** for heavy mildew
  Applied additional mildew blocker agent on window *****
  Replaced smoke alarm with Co2/smoke combination alarm and tested function
  
  Regarding complaints made by #*** on neighbor smoking:
  The neighbor to unit #*** moved into the unit on 6/15/2023. When the smoking issue was brought to our attention Jennings Group tried several times at a communication level to elicit compliance with the non-smoking rules of the complex in the hope of avoiding having to issue the tenant violation notices on record. Our attempts to resolve the issue off the record and gain 100% compliance were unsuccessful in the long run.
  Jennings Group took legal steps on November 14, 2023 and the issue was resolved successfully to our knowledge. 
  In early March of 2024 we were formally made aware the issue had returned and on March 14, 2024 Jennings Group has taken legal action to permanently resolve the issue.
  It is our hope that this issue will conclude to Mr. ****** satisfaction in April 2024 but exact timelines are outside our control, the same as for any legal action.
  
  Jennings Group has been in business locally for ******************************************* bull
  low-income tenants nor do they engage in any form of mistreatment of any tenants.
  Subsidized housing makes up a fair portion of the properties we have successfully managed over these decades, as well as on an ongoing basis, and we have very positive long term relationships with all the support agencies in **************** area that serve and provide housing to low-income tenants.
  
  We are understanding of Mr. ****** lack of faith due to his prior experience with the prior management of the property as described, but Jennings has continually taken immediate and conclusive action to both enforce the non-smoking rules of the complex as well as to respond to residents repair requests and we hope to earn his goodwill in the long term.

  Customer Answer

  Date: 03/25/2024

    Sirs,

   The remarks of what Jennings Group says they did is B.S. The damaged parts in the sink facet restricts the handles movement, not water flow. But more importantly the sink drains slowly at best. I washed the mold from the window seal. The shower STILL drips water, about a gallon every hour. For thirteen years, if not longer.

   As for the renter at ***************************************************. She has not gone a day without making a point to let everyone on the floor know she's not going to quit smoking in the building. Jennings Group left a letter taped to her door. I can only guess she has covered her smoke detector to keep it from going off.

  Thank you for your time and efforts,

   *******************

  *******************

   

   

  ****** R
  Resolutions Consultant
  
  
  ********************************************
  
  MESSAGE FROM BUSINESS:
  
  3/14/24 BBB Complaint #********
  ******************* ******************* #***
  
  3/21/24 Response by Jennings Group:
  
  Jennings Group started as Management Agent for the property owner on 4/1/2022, almost 2 years ago.
  Jennings Group is not responsible for any activities at the property prior to 4/1/2022.
  
  Regarding Repair Requests:
  Repair Requests submitted by #*** to Jennings Group in the ~2 years Jennings Group has been the Management Agent for the property: NONE
  
  On April 20, 2022 Jennings Group conducted an Occupied Unit Inspection of unit #***, 20 days after starting as Management Agent, and Jennings submitted a Work Order for the repairs our Inspectors  observed in unit #*** that were not reported to Jennings by the resident.
  The following repairs were observed and completed by Jennings Group in unit #***:
  Replaced aerator in bathroom sink to increase water pressure
  Adjusted shower valve handle to stop constant leak
  Cleaned and Treated window ***** for heavy mildew
  Applied additional mildew blocker agent on window *****
  Replaced smoke alarm with Co2/smoke combination alarm and tested function
  
  Regarding complaints made by #*** on neighbor smoking:
  The neighbor to unit #*** moved into the unit on 6/15/2023. When the smoking issue was brought to our attention Jennings Group tried several times at a communication level to elicit compliance with the non-smoking rules of the complex in the hope of avoiding having to issue the tenant violation notices on record. Our attempts to resolve the issue off the record and gain 100% compliance were unsuccessful in the long run.
  Jennings Group took legal steps on November 14, 2023 and the issue was resolved successfully to our knowledge. 
  In early March of 2024 we were formally made aware the issue had returned and on March 14, 2024 Jennings Group has taken legal action to permanently resolve the issue.
  It is our hope that this issue will conclude to Mr. ****** satisfaction in April 2024 but exact timelines are outside our control, the same as for any legal action.
  
  Jennings Group has been in business locally for ******************************************* bull
  low-income tenants nor do they engage in any form of mistreatment of any tenants.
  Subsidized housing makes up a fair portion of the properties we have successfully managed over these decades, as well as on an ongoing basis, and we have very positive long term relationships with all the support agencies in **************** area that serve and provide housing to low-income tenants.
  
  We are understanding of Mr. ****** lack of faith due to his prior experience with the prior management of the property as described, but Jennings has continually taken immediate and conclusive action to both enforce the non-smoking rules of the complex as well as to respond to residents repair requests and we hope to earn his goodwill in the long term.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved from renting from Jennings. I lived in the south hills. I was next to a huge forest with black ***** bushes, and bears, turkeys, etc. after moving out Jennings said they seen a rat in the garage and are charging me over $2,000 for pest control. The south hills is rampant with rats but if I would have seen one in my ******** would have had Jennings pay for it during tenancy. That being said they said that during inspection they seen a bag in the garage so its my fault. So, that must mean if my garage is shut, mice or rats can get in. I just moved during the winter, and if mice and rats can get in with out me letting them in, they absolutely could have gotten in during the cold weather. Also, if they seen trash there why didnt I receive a write up for it? Also we lived in a HOA and needed to put our trash cans in the garage per HOA rules, so at any time it could have attracted rats or mice. This is ridiculous!

  Business Response

  Date: 06/19/2023

  Greetings BBB,
  Business Response to BBB Complaint #********
  Jennings Group sent an ESTIMATED Deposit Accounting to the tenant on 5/18/23 within 30-days of the unit being vacated as required by State Landlord/Tenant Law. The ESTIMATED Deposit Accounting form is an estimate of the possible charges to the tenants deposit. An ESTIMATED form is sent out when all the vendor invoices for the unit turnover have not been received yet by the landlord.
  Jennings did not charge the tenant $2,000 for pest control. The Estimate Deposit Accounting form sent shows potential charges to the deposit pending final review once all vendor invoices are received.
  The professional pest control inspection and treatment charged to the tenants deposit was $595. There were no rats at the unit prior to the tenant moving in. The tenant had garbage stored outside around their unit periodically during their occupancy which attracted rats.
  The attached FINAL Deposit Accounting was sent to the tenant on 6/13/23.

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20080236
  
  I am rejecting this response because: I did not ever have trash outside of my unit. I was never written up for trash outside my unit. During cleaning I set cardboard on my porch which I stated to Jennings. I have other things charged that I should not have been charged for.
  
  Sincerely,
  
  *****************************************

  Business Response

  Date: 06/29/2023

  Re: BBB complaint #******** Business Response #2 6/29/2023
  
  Greetings BBB,
  The professional pest control inspection and treatment invoice charged to the tenants deposit was $595. There were no rats at the unit prior to the tenant moving in.
  The tenant had garbage stored outside around their unit periodically, there was a dog food bowl kept outside the unit, and dog waste that was not picked ** in the yard during the tenancy; all of which attract rats.
  Attached are photos of trash outside the unit and the outside dog food bowl during the tenancy.
  Attached is an editorial from Chewy.com, a subsidiary of ************** stating that dog waste attracts rodents.
  
  If the tenant disputes other charges please address that in writing and send either to ************************************ or to PO Box ****, ******, **, ***** and we will review the questions thoroughly and work on resolving any issues for the tenant.
  

  Thank you for your time.
  Jennings Group, Inc

  
  

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************