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Business Profile

Windows

Mid Valley Glass & Millwork

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** came out measured windows and sent me a quote I agreed on the price. Windows arrived all of them were 3/4 shorter and 1 narrower then the existing windows. ***** instantly blamed me for not checking his measurements and approving his quote. Why did he come measure to begin with. Now I have to reframe every window new trim outside, fix Sheetrock, new interior trim, new blinds, paint the house where the old trim was. it going to cost more for me to install them then the windows were

    Business Response

    Date: 11/11/2022

    Customer was supposed to meet ************************** Salesman at residence, was unable to make it to appointment. Salesman was not allowed to measure windows from inside the home. ******** explained to customer  that he had to confirm sizes before we ordered and would be responsible. These windows are custom built and required the customer to confirm sizes were correct.

    Customer emailed confirmation that he  "Approved" for us to order.

    Customer Answer

    Date: 11/23/2022

     
    Complaint: 18329544

    I am rejecting this response because:
    It is a complete lie my wife met him to measure and he never asked to measure from the inside never told me that there may be a issue and he was guessing on the size, I hired ***** to measure windows I expect him to correctly measure and stand behind his measurements 
    Sincerely,

    *********************

Mid Valley Glass & Millwork is NOT a BBB Accredited Business.

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