Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a purchased a vehicle from Toyota of Gladstone last April we traded in our suburu cross trek they failed to report the car as sold we had endless amounts of toll bills and police warnings the car was in ************ and other states we had to call the dmv and get the paper work ourselves a few of the toll bills we had to pay ourselves when contacted Toyota of Gladstone they failed to help us out or offer to take the matter into there hands when you trade in a vehicle you arent expecting to have endless amounts of toll bills piled up and not paid because you traded in a vehicle I would not wish anyone to go through what we did they are super unprofessional.Business response
12/19/2021
After receiving this notification and made aware of the complaint we reached out to ************** and left him a voicemail. He called me back and we discussed what transpired. I notified him that he needed to file a report with the *** indicating he no longer owned the vehicle as an additional notification to us reporting it as our inventory, because the *** notification from the owner as well and no records are changed without the reporting from the owner. He indicated to me that he had done that, and was confused to why he had gotten the tickets. I asked him to send me the receipts to ********************************* but I have not received them as of yet.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 PM - 9:00 PM
MMonday | 8:00 AM - 9:00 PM |
---|---|
TTuesday | 8:00 PM - 9:00 PM |
WWednesday | 8:00 PM - 9:00 PM |
ThThursday | 8:00 AM - 9:00 PM |
FFriday | 8:00 AM - 9:00 PM |
SaSaturday | 8:00 AM - 9:00 PM |
SuSunday | 9:00 AM - 8:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.