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Business Profile

Furniture Stores

Gates Home Furnishings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On their website they have a coupon for $100 off a $500 purchase. I purchased a piece of furniture on clearance for $699. I did not know about the discount until 2 days later when I went to their website. I called the store to inquire about why I did not receive the discount. I was informed that even though the discount was in effect at the time of purchase, because it was a clearance item that it was not eligible for the discount. I stated that nowhere on their discount promotion did it state that clearance items were it excluded. The manager said that they sent out a mass mailer stating that fact. I informed him that I did not receive the mailer and was simply going by what they were advertising on their website. He said it didnt matter what the website said, and that because it was on the mailer that was what counted and they would not honor the discount. I then cancelled my order for the item.

    Business Response

    Date: 02/20/2025

    Price requested ($599) honored by management in store on 2/08/2025 and picked up by customer on 2/11/2025. If any clarifications or further details needed please contact **** Gates ****************************************************** Invoice available to BBB upon request.

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Gates Home Furnishings is NOT a BBB Accredited Business.

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