Complaints

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went in to talk to the July, 16 at 9:30 am manager ****** . And ****** Manager Rosewood station Apt. The head manager of Rosewood station Apt . She said to me you turned ***************** station pin to the ******************** And made a complaint against them. I said yes, I did. She tells me no one ************** Never gotten in contact with her about the situation that happened. I went back into the office, July 17 10:00 am ******, the manager tells me I didnt pay the rent for July. I told ************** paid the rent I put in an envelope. I told her the camera is right by the mailbox Roll The camera back you see that I paid it the head manager said I didnt pay the rent. I told them thats not true. I pay my rent all time all the time.. I went back in the office. I gave her a copy of the money order receipt that which I paid was $18 and also I said to ****** if I didnt pay the rent, you never put a note on the door say thats past due and you never sent a letter in the mail sent this past due. ****** and the other manager looked at me and said they never got it. I feel violated she was wrong. It doesnt take three weeks later to tell a person they didnt pay the rent. ****** said shell get back to me Monday . Is the inside job in the office all lies. Because I turned him into the better **************** they lied on me and said I didnt pay the rent and I please help me with this situation. Its really getting out of hand. I paid the on July 2, 2024

• Initial Complaint

  03/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Hello *** informing you about my information was exposed by my neighbor and Manager very important Social Security papers. My neighbor came to my apartment which the same building We both stay at. March 17, 2024 At 2:00 PM ********, the neighbors .I went to the door, but she left. She came back again the neighbor ******** knocked at my door march 20, 2024 At 1:00 PM. She put an envelope on my door . I open up the door. I opened envelope. It was my Social Security paper. One paper was in there four pages was missing stolen. The neighbor ********************* my Social Security with my information in there for a whole month I received it February 24. My information from Social Security. The manager was wrong telling the neighbor to come to my house and put them on my door after the information was stolen Manager. The manager shouldve called me and let me know, but she failed. She didnt do. I asked for the headquarter number of the department. She wont give it to me. She said the manager will call me, but they never called me. *********************************************** apartment we can do anything they want to do here still people Manager and dont do nothing. Criminal steal my information thats wrong. I do not feel safe .

  Business response

  04/23/2024

  Good afternoon,

  We are in receipt of the complaint and have reached out to ************************ as requested. We look forward to resolving this matter to the resident's satisfaction.

  Customer response

  05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

  Customer response

  05/03/2024

  
  where I live at, I feel violated now the neighbors call me racial names and following me and watching me

  Customer response

  05/05/2024

  I have a new complaint another one may 3 2024 proximately at 8:15 PM I open up the door there was a note from the door from manager and then when I looked on the ground, I had six envelopes with my name on there and I have one important paper was a check it was open and I asked the neighbor. Did she see anyone put my letter by my door on the ground . She  respond to me and said the post office deliver my mail to her mailbox . I respond to her, and after that she open up my mail with the check she did not respond to me. This is the second attendant neighbor open up my mail and me. This is getting really scary. They know all my information and I think the manager put them up to open up my mail and do bad things to me. Its getting very scary, I feel violated and discriminate. Please help me with the situation. I would like the landlord to move out of this apartment. Its unsafe for me. Im getting called ******, about the bushes and I told him to back up and he ran away. I think the manager these people do bad things to me. Im scared . 

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