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Business Profile

Hospital

Kaiser Westside Medical Ctr

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently under Workers' compensation Claim since 07/06/2023.*********************************** has been signed to authorize my work release every month and **** insurance company has been paying my workers' compensation benefit since 07/06/2023. However, the **** denied to pay me for the periods from 10/09/2023 through 12/04/2023 and I could not get about $6,000 from ****. I asked the reason and heard that ****************** is not a medical doctor, so he cannot sign to authorize my work release more than 30 days. **** told me that ****************** is a physician assistant and he could only sign for 30 days of work release. I contacted ****************** and he said sorry. Sorry does not recover my lost benefit so I contacted him again. He said he team manager would contact me soon but it's almost a month passed by and I did not from anyone from Kaiser. Pursuant to the revised House Bill ****, even physician assistant can sign the work release up to 180 days from ****. ******** I asked him to sign a FORM 827, so I can submit it to **** to find out if I can get my lost benefit. When I asked last year(2023), he told me that his assistant ***** would send it to me, but I never received it. I asked him again this year (****) but this time he said his department should review it before he signs it and I am still waiting for it. I feel like I am ignored by Kaiser and might loose my benefit because of the doctor's ********* also went to see ******************** who is a attending physician. **** chose him for physician even though this office is located in *********, **********. It takes about an hour to go to see him. On 11/22/2023, I went to see ******************** and he told me to go to the urgent room at nearest Kaiser Emergency room, so I asked if the visit will be covered by workers compensation, and the front desk lady assured me that it will be covered by workers' compensation because ******************** told me to go but Kaiser sent me the billing statement. I am very frustrated now.

    Business Response

    Date: 01/30/2024

    We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member.  We do not have record of the complaint submitted on 1/10/24. Please make sure to notify us (portal email) of any complaints pertaining to our NW members.  Thank you!

    Customer Answer

    Date: 02/04/2024

     
    Complaint: 21126959

    I am rejecting this response because:

    my activity on kp.org has been blocked.  Kaiser sent me a message and I tried to respond to the message but the "RESPOND" button does not work at kp.org.  How can I respond to the message if the button does not work?  Please leave any messages through BBB, so I can communicate.  By the way I did not receive any calls from the Kaiser case manager so far.  

    Thank you.

    Sincerely,

    ***********************

    Business Response

    Date: 02/14/2024

    We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member.  Thank you!

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21126959

    I am rejecting this response because:  

    I was not contacted by the case manager of Kaiser yet.

    Sincerely,

    ***********************

    Business Response

    Date: 03/11/2024

    Hello, this complaint is still in review.  A final resolution should be completed on or prior to 3/14/24.  Thank you!

    Customer Answer

    Date: 03/18/2024

    The original complaint has not been resolved yet.  There was another complaint that I made through Kaiser ************** and it was resolved, but the complaint that I made here at BBB has not been resolved yet.  

Kaiser Westside Medical Ctr is NOT a BBB Accredited Business.

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