Business ProfileforRoyal Moore Auto Center

1. On July 10, 2023, I came across an internet advertisement (Exhibit 101) by Royal Moore Auto Sales promoting a motor vehicle for sale at an advertised Offering Price of $23,500.2. Relying on the advertised Offering Price, I traveled approximately 195 miles from the Greater Seattle Area, ** to *********, ** and visited Royal Moore's dealership on July 13, 2023 with the intention to purchase the motor vehicle at the stated price.3. During the purchase process, I was presented with an invoice (Exhibit 102) which indicated an additional $389 charge for THEFT CODE. When I attempted to decline this charge, the sales representative explained it was for anti-theft etching and was required or else the vehicle would not be sold. After negotiation, I received another invoice (Exhibit 103) with a $200 price reduction on the vehicle but was told again that the $389 THEFT CODE charge was required.4. The $389 THEFT CODE charge is considered a part of the vehicle Offering Price defined by OAR 137-020-0020(2)(v) but was not included in the advertisement (Exhibit 101), a violation of Mandatory Posting of Offering Price pursuant to OAR 137-020-0020(3)(a).5. On July 14, 2023, I sent my complaint to the dealership over e-mail and received a phone call offering to buy-back and re-sell the vehicle without the $389 charge. This contradicts previous information that the charge was a requirement for purchase and constitutes False Representation Regarding Goods pursuant to OAR 137-020-0020(3)(L).6. On July 15, 2023, I informed the dealership that traveling ************************************************************************************************************** over a mailed check. The dealer declined my request, resulting in my escalation to this current complaint.7. As a result of this deceptive sales practice, I suffered financial harm and undue inconvenience.I am seeking electronic or mail refund of the $389 charge and ****% tax for a total of $433.73.