ComplaintsforDaBella

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had a couple young kids walk up stating names of **** and ****. I went to ask them for a business card and they said no, and immeidatly was asking questions about my home saying they are here to do an inspection of my home.... ***** no, i never ordered one and demanded a card again and they said we will bring you a door hanger sometime... i said no, i want a business card with manager, supervisors names, a phone number and they said no again... then **** pressured me into answering questions about my house, like my bathroom (if its original to the house, along with if im going to replace front of house window on north/west side. i said yeah im going to sometime myself.. **** was quite nervous at first and super bossy and pushy... i do believe there is some scam folks around here doing all this here.

  

  Business response

  07/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and interruption caused by our canvassers. Your feedback is invaluable to us as we strive to provide the best possible experience for our homeowners. We want to assure you that we are a legitimate company with a 4.37 A+ rating on the BBB and over ***** reviews.

  
  Our goal is to always approach our potential customers with professionalism and respect. We will take this opportunity to coach those two representatives to ensure that they are better prepared and more accommodating in future interactions.
  

  If you would like to discuss our company and services further, please do not hesitate to reach out. We are more than happy to answer any questions and provide additional information. **************** ************** Option 1
  

  Thank you again for your understanding and for giving us the opportunity to improve.

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I did my roofing in May they always calling to do my roofing fast and than I accept it to be done in the middle of May, after everything it's done and I paid off all I relise that's some work doesn't finish good and they left a mass on my roof and a shingles are not cute it out and no trumps too I called and I send the pictures but no body call me back or come to my house to fixe it its still looks ugly before when they want to do my roofing they was nice and coming to my house everytime but after they done and left all that mass on my roof I was calling every day almost but no body helped me all I want someone to come finish what they started please and thank you

  

  Business response

  07/09/2024

  Thank you for reaching out and bringing this to our attention. We apologize for the frustration you've experienced with your roofing project and we are committed to addressing your concerns promptly. We understand the work was not finished to your satisfaction and have opened a service ticket to have our team inspect the roof to ensure it is up to the highest of standards. 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Agreement signed, 10/08/2022.Total amount after interest $29,516.Amount to DaBella $19,169.Door/Windows installed 4/2023.Job incomplete and improper installation.Water leaked due to improper installation.I have sent pictures, emails and phone conversations with different agent and managers for the last 15 months but nothing has been resolved. They have sent different contractors. First contractor didnt complete the job and wanted to charge to fix mistakes done by same contractor. Second contractor never received Alside confirmation to fix the issues . Third contractor showed up without notice and wanted to start working next day not caring about my plans, I did send a schedule but never received a confirmation.My agreement was with DaBella but Alside made every decision. Currently waiting for Alside to send a different contractor. 18 months of conversation with agents, managers and phone records available.

  

  Business response

  07/10/2024

  Thank you for bringing these issues to our attention. We sincerely apologize for any frustration and inconvenience youve experienced over the past months.
  The local General Manager has been in contact with the customer and has agreed to meet on Friday afternoon, 7/12/24, so that they and the General Manager can walk through the issues and create a punch list of the remaining service items and agreed-upon resolutions.
  Additionally, the General Manager will personally ensure that the list of issues is taken to the manufacturer and will oversee its scheduling and completion in a timely manner.
  We are committed to providing our homeowners with the best possible experience and take ownership of ensuring that all work meets your expectations.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out to the General Manager you have been in contact with or customer service at ************ Option 1.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased ****** Board siding and gutter replacement from DaBella, **********, ********** made promises regarding the installation of the *******************.All siding will be replaced and Dabella will install plywood, a barrier and new siding.Later, ******* called and stated that Dabella install the siding over the existing siding. ******* also said that if any of the existing siding was in bad condition it will be replaced and plywood would be installed to fix the issue. ******* insisted that if any plywood was needed, the installers would bring the material and make the installs. When reading the contract upon signing, I inquired about the 0 plywood on the contract and ******* again insisted not to worry, if they needed it, the installers would have it. I was given an extra charge for the plywood and installation. I ended up paying for extra labor after discussing this issue with the sales team and not the material.2. All trim, including the posts, chimney, and fascia boards will be ****** board siding.We added the installation to include gutters, due to ******* explaining that the fascia under the gutters would not be replaced. During the negotiations for the gutters ******* insisted that all fascia boards would be *******************. After the gutter installation, which was about a month after the siding was installed the gutter installer explained that the fascia boards installed were not ****** siding and further more the fascia boards were only wood that needed to be painted. He said that the boards will only last a couple of years before the boards began to rot.I have attempted on multiple times to contact the company. I have left numerous voicemails with the sales staff, customer service, with no resolution. I am seeking the company replace the ***** fascia boards with ****** board as per the promise the sales person made to me on signing the contract.Due to the contract hidden behind a website, I do not have access to the contracts to upload.

  

  Business response

  07/03/2024

  Thank you for bringing this matter to our attention regarding your recent purchase of ****** Board siding and gutter replacement from DaBella in **********, **. Our local General Manager has been actively engaged in addressing your concerns. After thorough review and discussion, we are committed to completing the service as originally promised, including replacing the fascia boards, as per our initial agreement.
  We understand your frustration and appreciate your patience throughout this process. Rest assured, we are taking steps to ensure that the installation meets your expectations and fulfills our commitment to quality craftsmanship. If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
  

  Thank you again for your understanding and for choosing DaBella. We look forward to resolving this matter to your satisfaction.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'd like DaBella to do a full inspection of my roof, after I found a shingle on the ground in my back yard. The roofs only 6 months old so i shouldn't be loosing shingles that quick, I was told the shingle was probably stuck in a tree and finally fell out. I'd believe that if there were trees in my backyard. After back and forth emailing and 1 picture taken from the roof in front of my house showing a tree. I haven't herd back from DaBellas. For both our peace of mind inspect the roof. I'd be happy if you used a drone so no one has to climb up there. If you spent $34,000 on something you'd wanna make sure it was done right..P.S. & if your gonna send someone out, let the homeowner no so their, there when they show up.

  

  Business response

  07/03/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of ensuring your roof is in excellent condition, especially after your recent investment.
  

  We have conducted a thorough inspection of your roof as requested. After a detailed assessment, we found that there are no issues with the shingles or the overall roof structure. We understand that finding a shingle in your yard was concerning, and we appreciate your vigilance in wanting to ensure everything is in order as your satisfaction and peace of mind are our top priorities.

  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please feel free to contact us.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  Thank you very much for addressing my issues and concerns. The gentleman that came out was very courteous and professional. 
  

  Sincerely,
  
  *******************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Window **ntract made with DaBella on November 28, 2923. Total price is $10187.00. $2547.00 paid down on Nov. 28, 2023.. 5 windows ordered. No installation as of this date (6/25/24). Dabella refuses to answer its customer service number. I had to make a trip to its local office in **************, ** several weeks ago and spoke finally with the local , manager (*******************************) He also doesn't answer telephone calls. Now, after nearly 7 months, DaBella apparently lacks the installation crews for completing my contract. I want my money back so I can go to a legitimate window manufacturer to replace the needed windows.

  

  Business response

  07/03/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the delays and any inconvenience you have experienced.
  ******* spoke with the customer recently and informed them that their job was coming up on our work docket. Since filing the complaint, we have made several attempts to reach you, but *******'s calls have gone unanswered.
  To resolve this matter promptly, we kindly ask that you return *******'s call at your earliest convenience. We are committed to working with you to complete your window installation as soon as possible.
  Thank you for your patience and understanding. We look forward to hearing from you soon.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  2 scummy salesmen from Dabella talked my elderly father into signing a contract for a new roof when just a minor repair was necessary, during a lengthy convoluted hard sale process. Shortly afterwards he realized this and made attempts to cancel the contract and have his deposit returned but found it impossible to get through to anyone by phone or email and when one of the original scummy salesmen (********) called him back, he just talked in circles claiming the project is NOT canceled and the project was still ongoing. Unbelievable! These guys obviously make a habit of scamming the elderly, steer clear!

  

  Business response

  07/03/2024

  Thank you for bringing this matter to our attention. We take such concerns very seriously and sincerely apologize for any distress this situation has caused your father.
  We want to assure you that DaBella in no way promotes or advocates scamming the elderly or anyone else.
  The contract has been sent for cancellation, and once the process is fully completed, a team member will reach out to confirm the cancellation and provide any additional information regarding the return of the deposit.
  We appreciate your patience as we work through this process and are committed to ensuring that all concerns are addressed promptly and satisfactorily.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid DaBella $9000 for 5 windows of specific sizes. The sizes we agreed upon were written into my contract and described to me in the scope of work. The windows they put in were significantly smaller than the windows agreed upon. I was never notified of the change, nor would I have agreed to the work had I have known. The money was paid in full prior to the installation so DaBella said that it was not thier fault for installing smaller windows than promised. I never heard back from them again. The windows are so small that my girlfriend now has a step stool to see out of one because she is to short. I would either like my money back so that I can pay someone else or have them put in the windows that they agreed upon at first.

  

  Business response

  06/20/2024

  We hear your concerns and sincerely apologize for any distress this situation may have caused.
  

  We have been trying to contact you regarding these issues and would like to resolve this as soon as possible.

  Your satisfaction is important to us, and we are committed to addressing this issue promptly.
  

  Thank you for your patience and understanding. We look forward to connecting with you.

  Please reach out to your local office at ************** at your earliest convenience, so we can discuss your concerns and work towards a mutual understanding and resolution.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DaBella came out to our area after a hailstorm and helped get an estimate on roof damage and with our insurance company. At first they were very attentive and helpful, but the minute I signed the contract and turned over around $20,000 for the work to begin, they stopped being helpful. It has been over two months ago, and my new roof is still not installed. I have made daily phone calls and have left many messages but just get the run around. The customer service folks say they have escalated it to several managers but so far none of them have returned my calls or provided actual information or updates. I understand there were things to coordinate with removal of solar panels to allow the roof to be installed but we can't even get any updates on this from DaBella, who is coordinating the whole thing. At this point I have lost faith that anyone at DaBella cares about the customer. I hated having to pay so much up front and this is exactly why. Once they had the money, I didn't matter any more. At this point I have zero faith in them as a company and would prefer to get a full refund of my money so I can find another roofing company to get the roof repaired and due to their very poor customer care, I should not have to pay any penalty or contingency. I am wholly disappointed.

  

  Business response

  06/21/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced throughout this process.
  We understand how important it is for our customers to feel supported and informed, and we strive to provide the best experience possible. We completed your roof installation on June 18, 2024.
  While we regret any lack of communication or delays you encountered, we hope this completion demonstrates our commitment to resolving your issues. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your patience and understanding.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contract for housing siding on 1/8/24 per contract with estimated start date Feb 2024. Since then no conversations regarding start time or delays from company. Multiple calls to both company general line and sales agent asking about project start date which I was told I would receive a call back with update. No updates provided. Signed permits March 2024 however city of ********* has no permits filed on the project.

  

  Business response

  06/18/2024

  Thank you for bringing your concerns to our attention. We strive to provide our homeowners with the best experience possible, and we regret if we fell short in this instance. We have been in communication with the customer and let the customer know their project is scheduled to be completed in July. We understand how important this project is to you, and we are committed to ensuring it is completed to your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to the General Manager you have been in contact with, or call customer service at ************, Option 1.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩