ComplaintsforDaBella

• Initial Complaint

  07/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Roofing contract signed 05/03/2024 After signing a contract a bit reluctantly because of the high pressure I was given from salesman ************************* for what I was told would be a factory trained and fully backed 30 plus year roof at a high price of 34k for a 1600 Sq ft home which the materials were delivered and completely covering my driveway a week later I am still waiting a install date after promised date has been missed by 3 weeks now. Multiple calls starting with local office manager ******* and now over 3 hours invested on the phone with national customer service I still have only been given the same answer of " This should have been done months ago with product on site and weather being perfect" with the promise of follow up by day. After another very frustrating and unsuccessful 45 minute call with national centers supervisor on 07/24/24 all I got was same exact answer of " We are trying to get a hold of local installers for eta" and no date at all . Do not do business with this company period! I am more than willing to pay more for quality product and service which is what I was sold on but 3 months in and way past install date with zero and I do mean ZERO follow up by anyone at this company is beyond appalling.

  

  Business response

  07/26/2024

  Thank you for your patience and for bringing your concerns to our attention. We sincerely apologize for the delay in your project and the frustration it has caused. We understand how important it is to meet our commitments and provide timely service.
  Our leadership team has been in contact with you and the installers, and they will be out there today, July 26, 2024, to install your roof.
  We appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out to **************** at ************, Option 1.
  Thank you once again for your patience and for giving us the chance to improve your experience.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dabella installed a roof on my house in 2020 since then we have had numerous leaks a bedroom window leaks and it's not because of the window. Dabella did come out and repair a couple leaks but it has continued to leak. I have called dabella many times left many messages and nobody has ever called me back. Well now I'm ****** because my roof leaks and I can't get ahold of the company thst installed it. So now I'm taking it to the state contractors board. I have since learned that their nevada state license has been inactive since 5/2024. I've had several roofing companies out to give me estimates for repairs and they have all noted that the shingles were improperly installed they made vents on both sides of my roof and installed mesh to keep the bugs out this is where it leaks. I don't know why they would vent the roof when there are vents on the side and a big vent in the back and the pitch is vented. So now I have to somehow come up with $15,000 to re roof their s**** up.

  

  Business response

  07/26/2024

  Thank you for sharing your concerns with us. We deeply regret the ongoing issues youve experienced with your roof. We have spoken with GAF about your warranty, and they opened a claim for the customer in September 2023. However, the claim was closed on their end as they were unable to get a hold of the customer once the claim was opened. Given that your roof is outside of our labor warranty, it is necessary for you to contact GAF to reopen your claim and address the issues. To proceed, please reach out to GAF directly to reopen your claim so they can provide the necessary support and resolution. We appreciate your patience and understanding, and we are here to assist you in any way we can during this process. If you need further assistance, please do not hesitate to contact our **************** team at ************, Option 1.

  Customer response

  07/26/2024

   
  Complaint: 22039615
  
  I am rejecting this response because:

  I have called the 800 number provided multiple times. And nobody has ever called me back. Now my next step is to take it to the nevada state contractors board. Dabella had a duty to properly install the roof and I have 2 inspections and estimates from other roofers who state the roof was improperly installed. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/06/2024

  Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience and frustration this has caused.
  It is unusual for GAF not to respond, and we want to ensure that you have the correct contact number, which is **************, or you can email them at **********************.
  We recommend trying this number again or using the provided email, as it is dedicated to handling such concerns. Please know that we take your feedback seriously and are committed to resolving this matter. We appreciate your patience and cooperation as we work to address your concerns.
  If there is anything else we can assist you with or if you continue to have difficulties reaching GAF, please do not hesitate to contact us directly at ************, Option 1.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Several months ago I had DaBella provide a roofing quote. It was nearly double the rate of other businesses in the area. I declined their business at that time. Since then representatives have knocked on my door and called my phone multiple times despite being asked each time to remove me from any of their call or visit lists. I want no further contact from this business. Most recently they called me on 7/12/24 and I again insisted that they remove me from their call list. I have since received calls on 7/15/24 and 7/17/24.

  

  Business response

  07/23/2024

  We are sorry to hear we were unable to earn your business and wish you the best of luck in your future home projects.We can confirm you are on our internal do not call list. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed contract July 3. July 6 called to cancel. No one answered but I left name and phone number. Have had no communication from company until July 16 and 17 saying ready to install now. Please acknowledge cancelation.

  

  Business response

  07/23/2024

  Thank you for bringing this to our attention, and we regret any inconvenience you have experienced. We appreciate your patience and understanding.
  

  We want to confirm that the customer's contract has been canceled as per their request.

  A team member will be reaching out to the customer shortly to provide further confirmation and address any additional questions or concerns they may have.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dabella door to door salesman stopped by the house on 7-8-24 and I was trying not to be rude and finally said I would allow his team to take a look at the roof the next night but I told him countless times I would pay my brother in law to do my roof. I wrote down my information and eventually was contacted by his supervisor who explained that they would require 90 minutes of my time the following night. I explained that I did not want to give them 90 minutes and would give them 10 minutes and she explained that she would need far more time than this, so I said I was not interested. Since then I have been receiving 5 to 10 telemarketing scam phone calls a day. I do not feel that is coincidence that this happened after they got my phone number as I never had any of these phone calls prior to that night. I am accusing them of selling my information to telemarketers and I demand that they fix it. I have also been telling anyone in the area not to use a company who would do such a thing. We do not need businesses who act like this in our community.

  

  Business response

  07/23/2024

  We appreciate the opportunity to address your concerns regarding your personal information as we take our customers privacy seriously. ********************** does not sell any information collected as a result of an inquiry that was made online. You can view our privacy policy on our website at dabella.us. Furthermore, we can confirm only 3 of the calls in the images provided came from DaBella and it is very likely there are other companies that received your information as a result of an online inquiry for roofing services. We can confirm you have were placed on our internal do not call list the same day as requested and that status has not changed. We are disappointed to hear we were unable to assist you with your new roof and wish you the best. 

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  march a sales man came and gave a bid on doing siding on our home advising us with pictures that we had alot of water damage under our siding and told us the plywood would have to be replaced all around the outside of our home and gave us estimate of repair and doing the siding and advise us they could get us a loan through there bank and we told them if we did siding we would use our own bank and was told the amount never sent a contract when i asked for it 3 times and ****** the sales mans was going to deliver one to me and never did so ive never seen one and the guy showed up end of June to do our siding we waited 3 months with no updates without me calling and i told the guy then we have a loan through ojr bank will contact Dabella and advise them and the number i was given by ****** wouldnt get anyone and ****** wont answer text messages or calls now a bank says they have iur loan and we never asked for it and signed that we wanted it and this bank stopped our morage insurance and was going to have it paid through them and we have never do e that and now our home owners insurance was stopped and i had to pay to reinstate that and was told that Dabella would pay to have out Vivent removed and put back and no one knows why we was told that we would get that paid for by Dabella i feel completely LIED to by Dabella and ripped off

  

  Business response

  07/23/2024

  We have spoken with the customer who expressed they previously had an instance of forgery with another company however we are in agreement this is not the case here. We have sent the customer all copies of signed documents to review and they acknowledge they were aware of the loan they applied for and did sign the funding instructions for said loan. We apologize for any confusion the customer experienced and appreciate the opportunity to resolve the matter. 

• Initial Complaint

  07/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dabella has a sales technique to promise what ever the customer wants but their sales reps don't talk to the install team and they won't work with what was promised. My siding install team was a very lazy team and their work is pretty poor. The installation manager never checked over the teams work leaving the job substandard and definitely not worth the amount I paid. I have had to have the company come back out 4 times to fix their mistakes that I am finding. Their crew damaged my driveway, roof, destroyed my garden bed, and voided my warranty with all my windows by s******* their siding into them. And now I have to get all new windows. They left the job incomplete. And without me looking over their work they thought it was good and left. Vast majority of caulking left open. Cladding not even attached to the house. Large gaps around electrical box. Holes where wires and water lines come out poor caulking job. Caulking started cracking after a month. I have constantly had to call them to come back out and finish their job. But they just show up whenever with no communication or checking with customer if the time works. I have had to hound them to fix all their mistakes and destruction to my property. They had been fixing things. But that is the major stuff. The actual work looks bad where joints come together and siding not even attached to the house. The siding that is attached is attached incorrectly and allows water to deep behind the siding which will be a great expense down the road. I truly think that paying $40k for this sliding job is not worth the product I got. I am very dissatisfied with what I got and very upset for having to pay this amount for a very shotty job and look of my house now. I truly regret hiring dabella and truly regret having them on my property and ruining my house. I have to spend so much more time and effort just to get a product that is supposed to function correctly. And still have to do more to get it to look good.

  

  Business response

  07/23/2024

  Thank you for taking the time to share your experience and concerns with us. We genuinely appreciate your feedback as it helps us improve and ensure we provide the best possible service to our homeowners. 

  The Customer has been contact with the district manager and are currently working towards a resolution for the issues they have described.

  Thank you for your patience and for giving us the opportunity to correct these issues.

   

  Customer response

  07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had a couple young kids walk up stating names of **** and ****. I went to ask them for a business card and they said no, and immeidatly was asking questions about my home saying they are here to do an inspection of my home.... ***** no, i never ordered one and demanded a card again and they said we will bring you a door hanger sometime... i said no, i want a business card with manager, supervisors names, a phone number and they said no again... then **** pressured me into answering questions about my house, like my bathroom (if its original to the house, along with if im going to replace front of house window on north/west side. i said yeah im going to sometime myself.. **** was quite nervous at first and super bossy and pushy... i do believe there is some scam folks around here doing all this here.

  

  Business response

  07/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and interruption caused by our canvassers. Your feedback is invaluable to us as we strive to provide the best possible experience for our homeowners. We want to assure you that we are a legitimate company with a 4.37 A+ rating on the BBB and over ***** reviews.

  
  Our goal is to always approach our potential customers with professionalism and respect. We will take this opportunity to coach those two representatives to ensure that they are better prepared and more accommodating in future interactions.
  

  If you would like to discuss our company and services further, please do not hesitate to reach out. We are more than happy to answer any questions and provide additional information. **************** ************** Option 1
  

  Thank you again for your understanding and for giving us the opportunity to improve.

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I did my roofing in May they always calling to do my roofing fast and than I accept it to be done in the middle of May, after everything it's done and I paid off all I relise that's some work doesn't finish good and they left a mass on my roof and a shingles are not cute it out and no trumps too I called and I send the pictures but no body call me back or come to my house to fixe it its still looks ugly before when they want to do my roofing they was nice and coming to my house everytime but after they done and left all that mass on my roof I was calling every day almost but no body helped me all I want someone to come finish what they started please and thank you

  

  Business response

  07/09/2024

  Thank you for reaching out and bringing this to our attention. We apologize for the frustration you've experienced with your roofing project and we are committed to addressing your concerns promptly. We understand the work was not finished to your satisfaction and have opened a service ticket to have our team inspect the roof to ensure it is up to the highest of standards. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3x call center calls come in from a *******, ** number. ************. Same script each call, "We're calling as we see you completed an online roofing inspection request....etc. etc."I wouldn't complain here if I had. Call center employees are used car roofing salespeople. I've advised, each occasion, that I in fact did not make such request. First call the individual blew right past my objection and asked me what the issues were with my roof. I asked them to update their call sheet and list me as a ****Second call, same thing. Paid no attention to my objection. Again I asked to be put on ****Here we are today. Hopped in my truck and there's that number again from **. I AGAIN Asked to be put on the **** She quickly hung up.Terrible tactics, guerrilla warfare on the phones. I could care less if they're good. this is absolutely unprofessional and unacceptable. Problem is that this tactic works, undoubtedly, on those that are uninformed and conflict avoidant.

  

  Business response

  07/08/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated calls you received and the inconvenience they caused. We take your concerns very seriously and strive to provide our customers with the best possible experience. We have now added your number to our Do Not Call list to ensure you no longer receive these calls. We understand how frustrating this experience must have been and appreciate you for giving us the opportunity to address this issue.
  Thank you again for your feedback.

  Customer response

  07/08/2024

   
  Complaint: 21932298
  
  I am rejecting this response because:

  Either a timing issue with the steps to resolve the matter or it didnt happen: they called me again today.  Same NJ number  

  
  Sincerely,
  
  *********************************

  

  Business response

  07/12/2024

  We apologize for any confusion. We have confirmed that your number has been scrubbed from our system, and you won't be receiving any more calls.
  Thank you for your patience and understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩