ComplaintsforDaBella

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dabella door to door salesman stopped by the house on 7-8-24 and I was trying not to be rude and finally said I would allow his team to take a look at the roof the next night but I told him countless times I would pay my brother in law to do my roof. I wrote down my information and eventually was contacted by his supervisor who explained that they would require 90 minutes of my time the following night. I explained that I did not want to give them 90 minutes and would give them 10 minutes and she explained that she would need far more time than this, so I said I was not interested. Since then I have been receiving 5 to 10 telemarketing scam phone calls a day. I do not feel that is coincidence that this happened after they got my phone number as I never had any of these phone calls prior to that night. I am accusing them of selling my information to telemarketers and I demand that they fix it. I have also been telling anyone in the area not to use a company who would do such a thing. We do not need businesses who act like this in our community.

  

  Business response

  07/23/2024

  We appreciate the opportunity to address your concerns regarding your personal information as we take our customers privacy seriously. ********************** does not sell any information collected as a result of an inquiry that was made online. You can view our privacy policy on our website at dabella.us. Furthermore, we can confirm only 3 of the calls in the images provided came from DaBella and it is very likely there are other companies that received your information as a result of an online inquiry for roofing services. We can confirm you have were placed on our internal do not call list the same day as requested and that status has not changed. We are disappointed to hear we were unable to assist you with your new roof and wish you the best. 

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  march a sales man came and gave a bid on doing siding on our home advising us with pictures that we had alot of water damage under our siding and told us the plywood would have to be replaced all around the outside of our home and gave us estimate of repair and doing the siding and advise us they could get us a loan through there bank and we told them if we did siding we would use our own bank and was told the amount never sent a contract when i asked for it 3 times and ****** the sales mans was going to deliver one to me and never did so ive never seen one and the guy showed up end of June to do our siding we waited 3 months with no updates without me calling and i told the guy then we have a loan through ojr bank will contact Dabella and advise them and the number i was given by ****** wouldnt get anyone and ****** wont answer text messages or calls now a bank says they have iur loan and we never asked for it and signed that we wanted it and this bank stopped our morage insurance and was going to have it paid through them and we have never do e that and now our home owners insurance was stopped and i had to pay to reinstate that and was told that Dabella would pay to have out Vivent removed and put back and no one knows why we was told that we would get that paid for by Dabella i feel completely LIED to by Dabella and ripped off

  

  Business response

  07/23/2024

  We have spoken with the customer who expressed they previously had an instance of forgery with another company however we are in agreement this is not the case here. We have sent the customer all copies of signed documents to review and they acknowledge they were aware of the loan they applied for and did sign the funding instructions for said loan. We apologize for any confusion the customer experienced and appreciate the opportunity to resolve the matter. 

• Initial Complaint

  07/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dabella has a sales technique to promise what ever the customer wants but their sales reps don't talk to the install team and they won't work with what was promised. My siding install team was a very lazy team and their work is pretty poor. The installation manager never checked over the teams work leaving the job substandard and definitely not worth the amount I paid. I have had to have the company come back out 4 times to fix their mistakes that I am finding. Their crew damaged my driveway, roof, destroyed my garden bed, and voided my warranty with all my windows by s******* their siding into them. And now I have to get all new windows. They left the job incomplete. And without me looking over their work they thought it was good and left. Vast majority of caulking left open. Cladding not even attached to the house. Large gaps around electrical box. Holes where wires and water lines come out poor caulking job. Caulking started cracking after a month. I have constantly had to call them to come back out and finish their job. But they just show up whenever with no communication or checking with customer if the time works. I have had to hound them to fix all their mistakes and destruction to my property. They had been fixing things. But that is the major stuff. The actual work looks bad where joints come together and siding not even attached to the house. The siding that is attached is attached incorrectly and allows water to deep behind the siding which will be a great expense down the road. I truly think that paying $40k for this sliding job is not worth the product I got. I am very dissatisfied with what I got and very upset for having to pay this amount for a very shotty job and look of my house now. I truly regret hiring dabella and truly regret having them on my property and ruining my house. I have to spend so much more time and effort just to get a product that is supposed to function correctly. And still have to do more to get it to look good.

  

  Business response

  07/23/2024

  Thank you for taking the time to share your experience and concerns with us. We genuinely appreciate your feedback as it helps us improve and ensure we provide the best possible service to our homeowners. 

  The Customer has been contact with the district manager and are currently working towards a resolution for the issues they have described.

  Thank you for your patience and for giving us the opportunity to correct these issues.

   

  Customer response

  07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had a couple young kids walk up stating names of **** and ****. I went to ask them for a business card and they said no, and immeidatly was asking questions about my home saying they are here to do an inspection of my home.... ***** no, i never ordered one and demanded a card again and they said we will bring you a door hanger sometime... i said no, i want a business card with manager, supervisors names, a phone number and they said no again... then **** pressured me into answering questions about my house, like my bathroom (if its original to the house, along with if im going to replace front of house window on north/west side. i said yeah im going to sometime myself.. **** was quite nervous at first and super bossy and pushy... i do believe there is some scam folks around here doing all this here.

  

  Business response

  07/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and interruption caused by our canvassers. Your feedback is invaluable to us as we strive to provide the best possible experience for our homeowners. We want to assure you that we are a legitimate company with a 4.37 A+ rating on the BBB and over ***** reviews.

  
  Our goal is to always approach our potential customers with professionalism and respect. We will take this opportunity to coach those two representatives to ensure that they are better prepared and more accommodating in future interactions.
  

  If you would like to discuss our company and services further, please do not hesitate to reach out. We are more than happy to answer any questions and provide additional information. **************** ************** Option 1
  

  Thank you again for your understanding and for giving us the opportunity to improve.

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I did my roofing in May they always calling to do my roofing fast and than I accept it to be done in the middle of May, after everything it's done and I paid off all I relise that's some work doesn't finish good and they left a mass on my roof and a shingles are not cute it out and no trumps too I called and I send the pictures but no body call me back or come to my house to fixe it its still looks ugly before when they want to do my roofing they was nice and coming to my house everytime but after they done and left all that mass on my roof I was calling every day almost but no body helped me all I want someone to come finish what they started please and thank you

  

  Business response

  07/09/2024

  Thank you for reaching out and bringing this to our attention. We apologize for the frustration you've experienced with your roofing project and we are committed to addressing your concerns promptly. We understand the work was not finished to your satisfaction and have opened a service ticket to have our team inspect the roof to ensure it is up to the highest of standards. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3x call center calls come in from a *******, ** number. ************. Same script each call, "We're calling as we see you completed an online roofing inspection request....etc. etc."I wouldn't complain here if I had. Call center employees are used car roofing salespeople. I've advised, each occasion, that I in fact did not make such request. First call the individual blew right past my objection and asked me what the issues were with my roof. I asked them to update their call sheet and list me as a ****Second call, same thing. Paid no attention to my objection. Again I asked to be put on ****Here we are today. Hopped in my truck and there's that number again from **. I AGAIN Asked to be put on the **** She quickly hung up.Terrible tactics, guerrilla warfare on the phones. I could care less if they're good. this is absolutely unprofessional and unacceptable. Problem is that this tactic works, undoubtedly, on those that are uninformed and conflict avoidant.

  

  Business response

  07/08/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated calls you received and the inconvenience they caused. We take your concerns very seriously and strive to provide our customers with the best possible experience. We have now added your number to our Do Not Call list to ensure you no longer receive these calls. We understand how frustrating this experience must have been and appreciate you for giving us the opportunity to address this issue.
  Thank you again for your feedback.

  Customer response

  07/08/2024

   
  Complaint: 21932298
  
  I am rejecting this response because:

  Either a timing issue with the steps to resolve the matter or it didnt happen: they called me again today.  Same NJ number  

  
  Sincerely,
  
  *********************************

  

  Business response

  07/12/2024

  We apologize for any confusion. We have confirmed that your number has been scrubbed from our system, and you won't be receiving any more calls.
  Thank you for your patience and understanding.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Agreement signed, 10/08/2022.Total amount after interest $29,516.Amount to DaBella $19,169.Door/Windows installed 4/2023.Job incomplete and improper installation.Water leaked due to improper installation.I have sent pictures, emails and phone conversations with different agent and managers for the last 15 months but nothing has been resolved. They have sent different contractors. First contractor didnt complete the job and wanted to charge to fix mistakes done by same contractor. Second contractor never received Alside confirmation to fix the issues . Third contractor showed up without notice and wanted to start working next day not caring about my plans, I did send a schedule but never received a confirmation.My agreement was with DaBella but Alside made every decision. Currently waiting for Alside to send a different contractor. 18 months of conversation with agents, managers and phone records available.

  

  Business response

  07/10/2024

  Thank you for bringing these issues to our attention. We sincerely apologize for any frustration and inconvenience youve experienced over the past months.
  The local General Manager has been in contact with the customer and has agreed to meet on Friday afternoon, 7/12/24, so that they and the General Manager can walk through the issues and create a punch list of the remaining service items and agreed-upon resolutions.
  Additionally, the General Manager will personally ensure that the list of issues is taken to the manufacturer and will oversee its scheduling and completion in a timely manner.
  We are committed to providing our homeowners with the best possible experience and take ownership of ensuring that all work meets your expectations.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out to the General Manager you have been in contact with or customer service at ************ Option 1.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased ****** Board siding and gutter replacement from DaBella, **********, ********** made promises regarding the installation of the *******************.All siding will be replaced and Dabella will install plywood, a barrier and new siding.Later, ******* called and stated that Dabella install the siding over the existing siding. ******* also said that if any of the existing siding was in bad condition it will be replaced and plywood would be installed to fix the issue. ******* insisted that if any plywood was needed, the installers would bring the material and make the installs. When reading the contract upon signing, I inquired about the 0 plywood on the contract and ******* again insisted not to worry, if they needed it, the installers would have it. I was given an extra charge for the plywood and installation. I ended up paying for extra labor after discussing this issue with the sales team and not the material.2. All trim, including the posts, chimney, and fascia boards will be ****** board siding.We added the installation to include gutters, due to ******* explaining that the fascia under the gutters would not be replaced. During the negotiations for the gutters ******* insisted that all fascia boards would be *******************. After the gutter installation, which was about a month after the siding was installed the gutter installer explained that the fascia boards installed were not ****** siding and further more the fascia boards were only wood that needed to be painted. He said that the boards will only last a couple of years before the boards began to rot.I have attempted on multiple times to contact the company. I have left numerous voicemails with the sales staff, customer service, with no resolution. I am seeking the company replace the ***** fascia boards with ****** board as per the promise the sales person made to me on signing the contract.Due to the contract hidden behind a website, I do not have access to the contracts to upload.

  

  Business response

  07/03/2024

  Thank you for bringing this matter to our attention regarding your recent purchase of ****** Board siding and gutter replacement from DaBella in **********, **. Our local General Manager has been actively engaged in addressing your concerns. After thorough review and discussion, we are committed to completing the service as originally promised, including replacing the fascia boards, as per our initial agreement.
  We understand your frustration and appreciate your patience throughout this process. Rest assured, we are taking steps to ensure that the installation meets your expectations and fulfills our commitment to quality craftsmanship. If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
  

  Thank you again for your understanding and for choosing DaBella. We look forward to resolving this matter to your satisfaction.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  ********************************************************* I wrote this review on yelp 16 days ago the following day June 13th I received a call from someone from dabella. I called them back the following day after speaking to ***** credit union who informed me that they had not been payed/not payed deballa as I was originally told by the manager *************************** when i called to initially try and cancel. The person I spoke to informed me that they were going to go ahead with the cancelation. I was told that someone from the local branch was going to reach out this was last friday June 21st. Didn't hear back so I called again was told that they were going to expedite this issue and that I would hear back by Monday it is now Thursday and I had to call yet again only to have ************************* tell me that they were not going to cancel my contract with them. No money has been exchanged on behalf of any side manufacturing of windows has not begun. I understand I had three days to cancel and I tried several times throughtout the initial meeting and the following day. As a company they have the power to cancel this contract and will not be financially affected but are h*** bent on financially draining me for there own financial greed.

  

  Business response

  07/09/2024

  We appreciate your patience while we address your concerns. Having thoroughly reviewed your project, we understand the urgency of your request. Despite our efforts to reach out and discuss next steps, we have been unable to connect with you. Effective communication is vital to us, please return the general manager's call at the number provided so we may resolve this matter swiftly and fairly. 

  Customer response

  07/13/2024

   
  Complaint: 21913401
  
  I am rejecting this response because: I was called once by *************************** he left a voice mail on Tuesday at 8:09 am while I was at work. When I returned his call on July 11 at 5:11 pm I got his voice mail. I left *************************** a voice mail and have not heard anything.
  Son since that 
  Sincerely,
  
  ***************************

  

  Business response

  07/23/2024

  Thank you for your continued patience and understanding. Our local General Manager, *****, has been trying to contact you and left you a voicemail on July 22, 2024, at 10:30 AM local time. We are currently waiting for your reply and look forward to speaking with you to address your concerns. 

  Customer response

  07/26/2024

   
  Complaint: 21913401
  
  I am rejecting this response because: *************************** first called me on July 9th while I was at work I reached out on the 11th he didn't answer so I left a voice mail. I hadn't heard from him till this past monday the 22nd. He left a message and I returned his call three times since then. I have left him three voice mails in the first voice mail I even told him what time was the best to call. I find it funny that this was the message they sent throught the BBB 

  "We appreciate your patience while we address your concerns. Having thoroughly reviewed your project, we understand the urgency of your request. Despite our efforts to reach out and discuss next steps, we have been unable to connect with you. Effective communication is vital to us, please return the general manager's call at the number provided so we may resolve this matter swiftly and fairly."

  How vital is effective communication to them when they only make a show of making any effort to communicate. They are just trying to drag this out.

  
  
  Sincerely,
  
  ***************************

  

  Business response

  08/06/2024

  We apologize for the back-and-forth in trying to contact you. Since your last response, our General Manager has been in touch with you. We appreciate your cooperation and are pleased to confirm that we have mutually agreed to cancel your project.

  If you have any other questions or concerns please reach out to us at ************ Option 1.

  Customer response

  08/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'd like DaBella to do a full inspection of my roof, after I found a shingle on the ground in my back yard. The roofs only 6 months old so i shouldn't be loosing shingles that quick, I was told the shingle was probably stuck in a tree and finally fell out. I'd believe that if there were trees in my backyard. After back and forth emailing and 1 picture taken from the roof in front of my house showing a tree. I haven't herd back from DaBellas. For both our peace of mind inspect the roof. I'd be happy if you used a drone so no one has to climb up there. If you spent $34,000 on something you'd wanna make sure it was done right..P.S. & if your gonna send someone out, let the homeowner no so their, there when they show up.

  

  Business response

  07/03/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of ensuring your roof is in excellent condition, especially after your recent investment.
  

  We have conducted a thorough inspection of your roof as requested. After a detailed assessment, we found that there are no issues with the shingles or the overall roof structure. We understand that finding a shingle in your yard was concerning, and we appreciate your vigilance in wanting to ensure everything is in order as your satisfaction and peace of mind are our top priorities.

  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please feel free to contact us.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  Thank you very much for addressing my issues and concerns. The gentleman that came out was very courteous and professional. 
  

  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩